61 Calle Granada, Malaga Centro, 29015 Málaga, Spain
#8 of 125 hotels in Málaga
Guests' ChoiceBased on 1236 hotel reviews
9.1Cleanliness
9.6
Comfort
9.6
Location
9.8
Facilities
9.2
Staff
9.5
Value for money
8.6
Free WiFi
9.0
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End of dialog contentReviewed: 14 May 2024
David
United StatesVery poor TV channel options for a hotel of this category and price point.
Breakfast was excellent. Service was spotty. Assistance with access and exit from parking for two motorcycles was helpful, though one of us got hit by the barrier each time upon exiting.
Stayed in May 2024
Reviewed: 14 May 2024
David
IcelandWe asked for a good restaurant for dinner. The restaurant we were sended to , about 4 min from the hotel was poor.
Good location. Slow service at breckfast.
Stayed in May 2024
Reviewed: 13 May 2024
Vincent
IrelandN/A
Style, cleanliness and location
Stayed in May 2024
Reviewed: 12 May 2024
Elizabeth
FranceThe room was quite small
Location, lovely restaurant and common parts. Historical building
Stayed in May 2024
Reviewed: 11 May 2024
Graeme
United KingdomShame the pool was closed.
Location amazing, stunning food & service.
Stayed in May 2024
Reviewed: 11 May 2024
Gennevene
AustraliaI can't think of anything.
A beautiful little boutique hotel in a perfect location and with friendly and helpful staff. We'll worth the premium price tag. We particularly liked how welcome the staff made us feel.
Stayed in April 2024
Reviewed: 10 May 2024
Rachel
United KingdomOn check in we were given option of paying in full for our stay ie up front or pre- authorising payment but no money would be taken. Chose pre- authorisation option. Absolutely assured no money would be taken until end of stay. Two days before we were due to check out we noticed that full accommodation costs were deducted on day of check in. We immediately raised this with receptionist. Told by staff no money deducted. Throughly and exhaustivelt reassured of that. When we checked out the following day receptionist confirmed money was indeed deducted on day we checked in. They were apologetic and we dealt with it. It was a training issue. But 4 staff members had incorrectly given us the wrong information. That was frustrating and could have been very upsetting or distressing for another guest.
Great location. Lovely rooms. Great breakfast
Stayed in April 2024
Reviewed: 7 May 2024
Wilfried
SwitzerlandRooftop pool was still closed May 5-7 (Booking.com says it’s closed til April 30th). Restaurant service is very friendly and professional but not well organized during peak times (looking at other guest’s reviews it seems to be a known issue). We had a waiting time of 30 mins until someone came and picked up our order for drinks and food (to be fair when we were being brought to the table the waiter asked for drinks, we ordered water and were given menus but eg nothing to nibble on. Then it took 30 mins. If you know the Lion commercials you will understand how my mood deteriorates and bitchiness increases when I’m hungry). After the ‚main‘ waiter came (and I was a tad impolite - which I apologize for) everything went fast. Food and drinks came quickly and were excellent. So it’s really a shame that the speed of service didn’t match the otherwise high quality and experience of the hotel overall. If there is a shortage of qualified staff then there must be a way to improve service quality (eg improve menu with recommended wine per dish so that any waiter or barman can take the order , provide something to nibble on right from the start or take order for starter before the main dish etc ). Otherwise there is nothing to critise.
Everything! Beautiful interior, used products, restaurant, gym and friendliness of staff.
Stayed in May 2024
Reviewed: 7 May 2024
Gill
United KingdomWe didnt take breakfast. We thought it was quite expensive. It would have been nice if the pool had water in it.
The food in the restaurant was exceptionally good. Rooms clean and comfortable. Hotel staff exceptionally helpful and pleasant. Parking does require a bit of navigaton but the staff came promptly to collect our bags and take us to the hotel close by.
Stayed in April 2024
Reviewed: 6 May 2024
Carol
United KingdomThe decor was gorgeous. The staff were super friendly, professional and attentive.
Stayed in May 2024
Reviewed: 6 May 2024
Kevin
United KingdomLovely hotel in the centre of the old town. All staff were excellent during our stay. Spacious rooms and very well appointed.
Stayed in April 2024
Reviewed: 5 May 2024
Carol
BermudaThe hotel is a lovely oasis in the busy heart of Malaga. Everything was in easy walking distance from the hotel. The hotel was charming and the dining area a lovely light filled space. Our junior suite was very comfortable with a spacious modern bathroom and warm oak floors and paneling and all the amenities for a comfortable stay. All the staff were very attentive and pleasant and made us feel very welcome and comfortable. Would stay here again if returning to Malaga.
Stayed in May 2024
Reviewed: 4 May 2024
Finer
United StatesExcellent location excellent service. Staff very attentive. Would recommend it highly
Stayed in May 2024
Reviewed: 4 May 2024
Robin
Dominican RepublicI don't give it a 10 because we had a big problem with the air conditioning... however, the staff did their utmost to help, and actually we got a couple of small perks and compensation.... Beautiful place, in a beautiful city
Stayed in April 2024
Reviewed: 4 May 2024
Janine
United KingdomNothing
Location
Stayed in May 2024
Reviewed: 1 May 2024
Sarah
United KingdomWe liked all aspects
All places of interest were accessible.The staff were very friendly and kind.
Stayed in May 2024
Reviewed: 1 May 2024
Joan
United StatesThe cooked breakfast was not up to the standard of the hotel.
Lovely facility, fantastic staff. Very helpful with our questions, transport and dinner reservations.
Stayed in May 2024
Reviewed: 1 May 2024
Angela
United KingdomNo real natural light. The room was internal. No tea / coffee facilities.
Fantastic location, comfy bed, lovely spacious bathroom
Stayed in February 2024
Reviewed: 30 April 2024
Andreas
AustriaThe staff is really nice and helpful. Especially Daniel took great care of us and helped with everything exceptionally.
Stayed in April 2024
Reviewed: 29 April 2024
Mark
United KingdomWe were placed in room 132, which was a very nice, cosy room, located in the newer annex, albeit the exterior view is of a metal roof and hoarding, and concrete walls. Not the best. The television was not able to be viewed from the bed due to the location of one of the pillars of the bed frame, (see photo). We stayed room only, and the price we felt was high for what was a small room without breakfast.
Lovely old property restored to a very high standard. Extremely well located in the historic old town, within easy walking distance of all the major sights. Our room was very quiet.
Stayed in April 2024
Reviewed: 28 April 2024
Stephanie
SwitzerlandFantastic location in the midst of Malaga houses in an old palace. Amazing renovation and craftsmanship. Staff so attentive and helpful.
Stayed in April 2024
Reviewed: 28 April 2024
Dan
United KingdomGood location, very close to taxi point, nice room like palace. Friendly staff
Stayed in March 2024
Reviewed: 27 April 2024
John
United KingdomEverything excelled our expectations.
Location. Friendly attentive staff. Spotless. Comfortable bed. Impressive that maids came back to check if we were happy with room clean. Ambience was tranquil. Food exceptional.
Stayed in April 2024
Reviewed: 26 April 2024
Vivienne
United KingdomLittle written information in the room. Queries had to be made by phone. Not easy if difficulty using the phone.
Location was excellent, in the centre of town, close to cafes restaurants sights galleries etc. Hotel has unique character and ambience. Staff very helpful. Rooftop terrace serves an excellent breakfast.
Stayed in April 2024
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