Very poor TV channel options for a hotel of this category and price point.

Breakfast was excellent. Service was spotty. Assistance with access and exit from parking for two motorcycles was helpful, though one of us got hit by the barrier each time upon exiting.

Stayed in May 2024

We asked for a good restaurant for dinner. The restaurant we were sended to , about 4 min from the hotel was poor.

Good location. Slow service at breckfast.

Stayed in May 2024

N/A

Style, cleanliness and location

Stayed in May 2024

The room was quite small

Location, lovely restaurant and common parts. Historical building

Stayed in May 2024

Shame the pool was closed.

Location amazing, stunning food & service.

Stayed in May 2024

I can't think of anything.

A beautiful little boutique hotel in a perfect location and with friendly and helpful staff. We'll worth the premium price tag. We particularly liked how welcome the staff made us feel.

Stayed in April 2024

On check in we were given option of paying in full for our stay ie up front or pre- authorising payment but no money would be taken. Chose pre- authorisation option. Absolutely assured no money would be taken until end of stay. Two days before we were due to check out we noticed that full accommodation costs were deducted on day of check in. We immediately raised this with receptionist. Told by staff no money deducted. Throughly and exhaustivelt reassured of that. When we checked out the following day receptionist confirmed money was indeed deducted on day we checked in. They were apologetic and we dealt with it. It was a training issue. But 4 staff members had incorrectly given us the wrong information. That was frustrating and could have been very upsetting or distressing for another guest.

Great location. Lovely rooms. Great breakfast

Stayed in April 2024

Rooftop pool was still closed May 5-7 (Booking.com says it’s closed til April 30th). Restaurant service is very friendly and professional but not well organized during peak times (looking at other guest’s reviews it seems to be a known issue). We had a waiting time of 30 mins until someone came and picked up our order for drinks and food (to be fair when we were being brought to the table the waiter asked for drinks, we ordered water and were given menus but eg nothing to nibble on. Then it took 30 mins. If you know the Lion commercials you will understand how my mood deteriorates and bitchiness increases when I’m hungry). After the ‚main‘ waiter came (and I was a tad impolite - which I apologize for) everything went fast. Food and drinks came quickly and were excellent. So it’s really a shame that the speed of service didn’t match the otherwise high quality and experience of the hotel overall. If there is a shortage of qualified staff then there must be a way to improve service quality (eg improve menu with recommended wine per dish so that any waiter or barman can take the order , provide something to nibble on right from the start or take order for starter before the main dish etc ). Otherwise there is nothing to critise.

Everything! Beautiful interior, used products, restaurant, gym and friendliness of staff.

Stayed in May 2024

We didnt take breakfast. We thought it was quite expensive. It would have been nice if the pool had water in it.

The food in the restaurant was exceptionally good. Rooms clean and comfortable. Hotel staff exceptionally helpful and pleasant. Parking does require a bit of navigaton but the staff came promptly to collect our bags and take us to the hotel close by.

Stayed in April 2024

The decor was gorgeous. The staff were super friendly, professional and attentive.

Stayed in May 2024

Lovely hotel in the centre of the old town. All staff were excellent during our stay. Spacious rooms and very well appointed.

Stayed in April 2024

The hotel is a lovely oasis in the busy heart of Malaga. Everything was in easy walking distance from the hotel. The hotel was charming and the dining area a lovely light filled space. Our junior suite was very comfortable with a spacious modern bathroom and warm oak floors and paneling and all the amenities for a comfortable stay. All the staff were very attentive and pleasant and made us feel very welcome and comfortable. Would stay here again if returning to Malaga.

Stayed in May 2024

Excellent location excellent service. Staff very attentive. Would recommend it highly

Stayed in May 2024

I don't give it a 10 because we had a big problem with the air conditioning... however, the staff did their utmost to help, and actually we got a couple of small perks and compensation.... Beautiful place, in a beautiful city

Stayed in April 2024

Nothing

Location

Stayed in May 2024

We liked all aspects

All places of interest were accessible.The staff were very friendly and kind.

Stayed in May 2024

The cooked breakfast was not up to the standard of the hotel.

Lovely facility, fantastic staff. Very helpful with our questions, transport and dinner reservations.

Stayed in May 2024

No real natural light. The room was internal. No tea / coffee facilities.

Fantastic location, comfy bed, lovely spacious bathroom

Stayed in February 2024

The staff is really nice and helpful. Especially Daniel took great care of us and helped with everything exceptionally.

Stayed in April 2024

We were placed in room 132, which was a very nice, cosy room, located in the newer annex, albeit the exterior view is of a metal roof and hoarding, and concrete walls. Not the best. The television was not able to be viewed from the bed due to the location of one of the pillars of the bed frame, (see photo). We stayed room only, and the price we felt was high for what was a small room without breakfast.

Lovely old property restored to a very high standard. Extremely well located in the historic old town, within easy walking distance of all the major sights. Our room was very quiet.

Stayed in April 2024

Fantastic location in the midst of Malaga houses in an old palace. Amazing renovation and craftsmanship. Staff so attentive and helpful.

Stayed in April 2024

Good location, very close to taxi point, nice room like palace. Friendly staff

Stayed in March 2024

Everything excelled our expectations.

Location. Friendly attentive staff. Spotless. Comfortable bed. Impressive that maids came back to check if we were happy with room clean. Ambience was tranquil. Food exceptional.

Stayed in April 2024

Little written information in the room. Queries had to be made by phone. Not easy if difficulty using the phone.

Location was excellent, in the centre of town, close to cafes restaurants sights galleries etc. Hotel has unique character and ambience. Staff very helpful. Rooftop terrace serves an excellent breakfast.

Stayed in April 2024