Room and bed wasn't to clean bath was blocked with hair 😒

Hotel and staff where lovely

Stayed in September 2023

Since uderr new ownership / management the cleanliness is not very good. Although we had no complaint on the cleanliness of our room, the communal areas were very poorly cleaned. Mostly in the restaurant, food on the floor from previous meals were not swept ie, breakfast was still visible over most of the floor at lunchtime, lunchtime menu over the floor at dinner and so on. Waiters swept crumbs etc. on to floor when cleaning tables. Stairwells to bedroom floors were thick with dust. Food in the restaurant was fair but not as good as it was before takeover, the coffee/ hot drinks machines confused just about everyone. Water at 2.50€ for a small bottle, pricey. Fridge in room not working, thankfully we were there for just 2 x nights. No instructions for TV, heating/ cooling system. Although the hotel says they don't accept stag/ hen parties or large groups of same sex, they do and the rooms are not sufficiently sound proofed. Parking is not free anymore, expensive at 15€ per night when hotels in centre of town are average 11€. Bearing in mind this is at the top of a very steep hill! Expensive for what you get.

The location, views, Room was small but comfortable.

Stayed in September 2023

The fridge in our room needed bit more of a clean

We were blown away with the breakfast, you could have so many choices it was amazing

Stayed in September 2023

The only small negatives were there was no kettle/iron & nowhere on balcony to hand wet towels etc. We found it too be quite noisy also with lots of young groups shouting/banging in adjacent rooms and corridors.

Hotel interior and pool area were lovely, clean and well laid out. Room was great and beds comfortable, constant hot water and good shower, cleaned every day too. Staff in general were really nice and helpful, quick service and accommodating.

Stayed in September 2023

N/A

Location suited what I was looking for

Stayed in September 2023

Hard beds, very thin walls so heard every noise in the rooms both sides. Noisy external air con outside, below our balcony, on from 7am to Midnight, building works oposite the hotel. Left after 2 nights of 4 booked as we'd had no sleep.

Pool area & bar was lovely.

Stayed in September 2023

Breakfast not very good Lunch and dinner buffet really bad.

Rooms are quite spacious, very clean, refurbished bathrooms, great staff, gym and indoor pool very good.

Stayed in June 2023

Evening manager named Nazim was extremely unhelpful when we discovered we hadn’t been given the room with the facilities I’d payed for on booking.com, we requested the room we’d paid for after finding out that there are rooms like that available & Nazim told me I’d have to pay an additional €200 for an upgrade as it is a problem of booking.com & not the hotels. I hated the fact that for 4 days out of the 7, the cleaners never changed the bedding, only made the beds. We knew this because we had a couple stains on the sheets & even some sand in our beds from the beach we’d visited on day one. The cleaners also never swept the floor or polished anything. When we caught them visit on day 4, we requested our beds to be changed, waited & watched them change them. There were only 1 plug socket in the bedroom which was rather inconvenient when you’ve paid for a ‘family room’ you’d expect more. The concept of having one key card were rather annoying & made things difficult for our group of 3 due to us wanting to go off and do separate things sometimes. Someone who may of been in bed always had to wake up to let us back in otherwise the electric would have gone off.

The man in the market shop was extremely nice, accommodating and helpful. Had great people skills.

Stayed in September 2023

The bar staff are slow

Rooms clean and tidy

Stayed in September 2023

It was clean and very well presented

Lovely place in a nice location and very clean

Stayed in September 2023

Nothing to do with the hotel but there are some construction works behind and it does get nosey with a rock hammer going all day.

Hotel was clean and tidy. Everything was perfect for our stay

Stayed in September 2023

Nothing

Clean and comfy

Stayed in September 2023

Some staff were rude

Very clean

Stayed in September 2023

There are no ice machines available and bar staff were a bit rude about providing some in a cup.

The hotel is spotless. There are always sunbeds available too.

Stayed in September 2023

Dogs allowed but not specifically mentioned on booking.com. Family has allergies so not ideal. Walls paper thin. Overheard several loud booze fuelled arguments late at night. Rooms situated on narrow corridors. Little one hit his head on the wall mounted water hose on the first night, lack of space. Entertainment too repetitive and doesn’t appeal to all audiences. Pool limited for families either too shallow, just right but small area or far too deep for novice family swimmers. Situated on a steep hill. Not ideal if you have mobility issues. Taxi service is good if needed. Approx 15mins walk to beach/shops. Bus services (1,11,2,10) can be found in this area, cheap way to access lots of locations. Gym poorly equipped. Machines broken or inadequate. Hotel Requests not to use balcony but doesn’t provide airing facilities.

Rooms cleaned daily. Breakfast well organised and good selection. Kids football pitch next to outdoor evening seating. Great entertainment for youngsters not interested in the disco/ dancing entertainment provided. Plenty of pool space and loungers. Good mix of nationalities.

Stayed in August 2023

Walking distance to beach, supermarket etc

Stayed in August 2023

Elevators

Staff, food and pool.

Stayed in August 2023

The walk up the hill, got taxis most of the time

Great place to stay, clean had nice facilities

Stayed in August 2023

uncomfortable beds

Nothing,it’s too far from the beach,food not testing

Stayed in August 2023

The food was rubbish, the dining waS in utter chaos it seemed like they didnt know what thry was doing. My opinión they need woman servers, the men didnt have a clue.

The beds were comfortable and good aircon

Stayed in July 2023

Room are small corridors narrow for one person Elevator old and small

Drunk people in the hotel in the pool area No for family or kids at all

Stayed in July 2023

Staff were quite rude. No shower gel, soap or shampoo in the rooms. Lifts are super old and slow. Reception queues are very long. We paid for a late check out but the key cards didn't work (twice) and then when they did the air con and electricity didn't work.

Swimming pool is big and nice! They order taxis for you at reception

Stayed in July 2023

The room keys didn’t work we spent half of the time queuing at reception to get them activated. When we got to the rooms were not cleaned, had no towels and no toiletries at all.

There wasn’t anything good

Stayed in July 2023

Everything

Nothing

Stayed in July 2023

Great location with a bus running every ten mins if the hills are too much

Stayed in July 2023