The size of the rooms are super small (ie. no closet or much room to move) and the shower is the size of a postage stamp.... but this is the limitation of the building, so not really an issue that can be addressed. Mattress was thin and very uncomfortable.

This is a simple and clean hotel for the money. We selected it based on the location and proximity to the museums which was perfect. The staff was super friendly and very accommodating. The rooms have no coffee maker or seating, so there was at least is a nice small lounge for having breakfast or sitting to read emails.

Stayed in May 2024

Nothing

Location, cleanliness, friendly and helpful staff

Stayed in April 2024

It was a 'balcony room' not much of a balcony, not enough to put a chair on. Plus, because it faced the street you could hear people laughing and calling out in front of the club/discoteca across the street all night and morning long. Remember this is Spain so it goes really late. Double glazing and ear plugs barely eliminated the noise. A non-street facing room would be better. The air conditioning was set to winter mode so it did not cool. Given that the weather was warm, summer for most of the rest of Europe (26+C) the made the room quite stuffy and too hot for me at least. Room very small room with shower to match.

Great location. Friendly and helpful staff. Comfy bed.

Stayed in April 2024

Central location, lovely comfortable & clean room, great shower, wonderful complementary tee, coffee & water. I would definitely recommend Royal Cruz to a friend if they are looking for a place to stay in Madrid.

Stayed in March 2024

Noise from bar street below, not super sound proof. Room quite small, big luggage barely fit. Feel like it is a bit overpriced for what it is.

Perfect location and very friendly staff

Stayed in March 2024

Really nothing to dislike

This is a perfect hotel for two friends, or, in my case, my sister and me. We loved our room - it was stylish and clean with comfortable beds and a very nice shower ensuite. There is a small ‘kitchen room’ which generously offers good coffee, water, snacks, throughout the day and a facility for you to heat your own food if you wish. The staff are very friendly and always on hand. The location is wonderful - small interesting streets which lead to main thoroughfares. There are lovely small restaurants all around. The hotel itself is also very quiet although the area is lively. I thoroughly recommend this little hotel for a great trip to Madrid with a friend or partner.

Stayed in March 2024

Nothing, everything was exceptional.

Very clean property with excellent attentive staff in a super convenient location.

Stayed in March 2024

Nothing

Everything was perfect. Excellent workers and whole place was perfectly cleaned every single day. Location was in central of everything which is worth to see in the Madrid.

Stayed in February 2024

Only instant coffee until 10am

Nice people and good location. The rooms were comfortable and clean

Stayed in January 2024

It's not that I didn't like it, but the room was a bit small. I found, however, that the room was so well arranged that it didn't matter.

It was very clean, and the rooms, although small, were well arranged. There was a nice sitting room to enjoy complimentary coffee and snacks. The staff was very welcoming.

Stayed in January 2024

The location is in the central, close to most attractions, Plaza mayor, Puerta Del Sol, Mercado De San Miguel and about 10mins walk to Gran Via. The location is hard to find as the signboard is pretty small and not prominent. You need to press the bell and walk up a dimly lit stairs to the second level. This is one of our favorite hotels that provides small breakfast snacks with coffee and tea in a small pantry room with some chairs and comfortable sofas. This rest place is a good gesture, compliment from the hotel, where we can rest after a long walk and let us feel at home. A quiet place where we can read books, probably interact with other guests. The hotel bedroom is rather small but the facilities are good. I like that every details are in view of the guest comfort. We love this hotel and would highly recommend. Their front desk staff are very friendly and extremely helpful. I wanted to compliment Luis for his excellent service, the morning that we left for the airport. We had booked a taxi the night before. It was raining in early hours of the morning when the sky is still dark, the taxi defaulted on us. We were panicky as we might miss our plane as there is no empty taxi in sight. Luis came running down towards us and offer to flag a taxi from the main street. There is still no taxi after 10mins. It was very cold outside and the wind was blowing hard, he was drenched a little, we were appreciative that he never gave up. Finally, he managed to get a taxi. Thankfully and with great relief we had arrived in the airport. Kudos to Luis and the front desk ladies for their great services and a memorable stay in this hotel.

Stayed in October 2023

Nothing

The location is excellent, nearby Plaza del Sol and the metro station. Cafes, bars, restaurants, shops are around in a region full of entertainment. I was in a quite room and the noise did not disturb the sleeping. The hostel is very clean. Room and bathroom are small, but even so are comfortable. Breakfast is not provided but they have a space with a coffee machine, micro wave and a small refrigerator supplied with milk . Hot water and tea bags are also available. Easily to reach the main attractions walking. Public transportation is efficient in the town. Front desk is not available 24/day but hostel employees can be easily found all the time.

Stayed in November 2023

Nothing

Great location and very helpful staff.

Stayed in October 2023

Great location

Stayed in September 2023

The staff was so nice and the hotel was really well located

Stayed in October 2023

Rooms are a little snug. I had an interior room which was a little bigger than the rooms with windows facing the street.

Located right in the center of Madrid, with wonderful restaurants and bars footsteps away. Rooms were quiet, clean and comfortable. Air conditioning worked well. A little common area for tea and coffee, open most of the day. Friendly staff! I’d stay here again.

Stayed in July 2023

Tiny soap, but that’s about it!

Central location made it easy to walk out the door and experience Madrid in just footsteps. The staff were helpful and kind. It’s small but clean. I’d stay here again in a heartbeat. Great air conditioning. A little commons area for breakfast Red See St at sl

Stayed in July 2023

The rooms were small.

The hostal was close to the major sites, shopping and food. The staff were very kind and helpful. The rooms were modern and clear.

Stayed in July 2023

There was nothing to dislike about this place!!

Excellent location. Lovely greeting after hot tiring trip. Easy checkin Instantly felt comfortable And welcomed. I would call it a little oasis in the middle of a beautiful bustling city. Would definately stay again and recommend to anyone going to Madrid. The coffee tea snacks cold water that were available 10/10 perfect

Stayed in July 2023

Bathroom lacks a bit of privacy, but otherwise very clean and well supplied.

Super clean and free water/tea/coffee/snacks in the common kitchen area.

Stayed in July 2023

I would add more shampoo and shower gel - we needed to buy the bottles at the supermarket at some point, since the travel-size packages offered were too little for the two of us (especially with the warm weather, where we got to 3 showers/day!)

Location is perfect as a starting point to reach all the central and nice neighborhoods. The room was super clean (very high value for allergic people like me), all new and renovated recently. Windows as well, so that the noise of the center was not at all bothering our sleep. There's a common area where you can have a coffee, water and some snacks and it's amazing to have in those very warm afternoon where we waited a bit to go outside.

Stayed in July 2023

Nothing

Small hotel in great central location with everything brand new. Comfortable bed. Very clean and modern bathroom. Coffee, tea, water etc complimentary in communal area. Staff were wonderfully helpful and friendly.

Stayed in May 2023

Nothing that disturbes a short stay.

The location was excellent ,central with acces to metro sol connecting to all important sight seeing.

Stayed in June 2023

Central location, Comfy beds, Good shower

Stayed in May 2023