Fewer sockets than some places (only 2 between 3 beds). It had an impressively long flight of stairs up to the rooms (no lift). Of the 3 'Casual' hotels, this one is on a slightly seedier street than the other two (which are very close to each other), though you can avoid the less salubrious alleyway 'shortcuts' after dark and still reach it via the busier main streets. This and the absence of a manned reception explain no doubt why it is a little cheaper than the other two branches. The only real inconvenience (if you are sending luggage ahead with Correos or similar) is having to have your bag delivered and collected instead from the manned Casual Mardones, which is 5-6 mins walk away from Serantes. Like the stairs, not a big deal if your bag isn't too unwieldy!

The room was very smart and modern and comfortable, the bed was comfortable, the bolster-pillows were good quality (and 2 per bed), it had a modern aircon-cum-heating unit, good lighting, the shower was large, the code lock for all 3 doorways (outer, inner and room) was simple and great not to have to worry about keys/keycards. Communications (from the centre of operations at Casual Mardones) were efficient.

Stayed in April 2024

I didn't know it was 3 flights of stairs. With 20 kg of luggage, it was difficult to get up there. The room was advertised with a balcony, but a huge air-conditioning unit was placed there, so it was unusable.

Staff very helpful, room was very clean and comfortable bed. Great location, close to the train station. Particularly liked having the ability to make coffee in the room.

Stayed in April 2024

It was very cold inside.

The location was perfect, in the old town. The enttance was on a very lively street, a lot of people drinking and talking there.

Stayed in February 2024

The access code is only sent when the room is ready - this is likely fine for most people, but I was travelling on the day and had no internet or phone signal. I asked for the code slightly earlier or, if the wifi worked by the door, for the code for that, however neither of these options was possible and they moved my booking without my agreement - the intention was to help with my issue (as I was moved to a place with a front desk), but they hadn't taken into account that I'd booked in part for the amenities available at my original place and these weren't available at the new place. I therefore had to ask for my original booking to be restored and suggested that I collect the access code from the place with a front desk as it was fairly near by. This was the solution that worked. I appreciated the attempts to help me and we did obviously work things out, but it did feel a bit hard going. Other than that there were some more minor issues, namely that the 'kitchen', while not claiming to be anything much, did need some bowls, spoons, and a couple more knives, and people might like to know that the same people own multiple properties and you might get messages from one of the other properties (the messages in the app may also not have the links that are mentioned in them - you need to access the email version for those). I still had a good stay, it's just the communication could have been a little easier.

Good location, decent value, generally got what I expected and would use again. The person I met at Casual Mardones was very helpful.

Stayed in January 2024

Be aware of the very steep staircase to the second floor. Approximately 40 steps.

Located near the Cathedral of Bilbao. The streets of old town are fascinating. Easy access by metro from the airport. Spartan furnishings, but with everything you need. The kettle for hot water and coffee is an excellent solution. It is clean. The bathroom and toilet are comfortable. Restaurants and grocery stores near by. Will visit again.

Stayed in November 2023

You could hear noise from outside.

The room was spacious.

Stayed in November 2023

The outside bathroom takes out a lot of comfort. Also, not having a reception at the location is uncomfortable for key pick-up and bag drop. Pricey for what you get.

The hotel is very central, in the old part of Bilbao. The room was spacious and clean, so was the bathroom.

Stayed in October 2023

The location of the appartment was nice! I really liked it in the old quarter of Bilbao, even though it could get a little louder in the evening.

Stayed in November 2023

The stairs are steep and there is no elevator, not so comfortable for people with accessibility issues or if you carry some luggage. The external bathroom: it's not a surprise when you reserve it but it's not that comfortable in the practice. The cleaning: the day before my check out, room and bathroom were not cleaned: not sure if the cleaning is daily. Overall, a bit pricy for what they offer.

The hotel is in the old town, perfect for sightseeing. The bed is very comfortable, and the room is small and has everything, including a boiler for coffee and tea. Staff is very helpful and responsive. A lovely stay for few days

Stayed in October 2023

A great hotel in the best location in BIlbao

Stayed in October 2023

No reception !

Location, cleanliness .

Stayed in September 2023

Very noisy from people in the hallways. Most notable when other guests are returning from the bars late at night and visiting each other in the hall. Possibly the management could put signs in the hallway or send email reminder to their guests to limit hallway gatherings and keep quiet to respect other guests.

Super location. Very clean. Comfortable bed.

Stayed in September 2023

Stiff stairs No ac

Big room Nice bathroom

Stayed in August 2023

Walking up the 3 flights of stairs with our suitcases - but we knew this when we booked. There wasn't anywhere to wash the dishes in the kitchenette so we had to wash them in our bathroom.

We arrived in Bilbao during their annual Basque festival which was a great experience. The accommodation was right over one of the main party streets but surprisingly the windows were very sound proof (except when the nightly fireworks were in full swing)! The room was a good size, comfortable beds and there was a shared kitchenette with a microwave, fridge etc The location was great in the centre of the old city and an easy walk to the metro station and lots of attractions.

Stayed in August 2023

only decaf coffee 😢

comfortable property good size for a family of 4. central location was great, close to good restaurants, cafes bars. excellent atmosphere, pre festival week. some might not like the noise from people in the street and the band but we loved it.

Stayed in August 2023

Noise level during early hours on the morning

Access to the town

Stayed in August 2023

Lots of stairs to get up to room Street noise

Location

Stayed in July 2023

Better choice on coffee ☕️ would be helpful in the Hotel. However, there are many excellent coffee cafes close by. Had a good stay here

Great location 👌 . It was clean the bed was comfortable. Bathroom was clean and okay re sharing. The communication via tx from Casual Serantes staff was good. The air conditioning influences my initial decision and it is a good air conditioning system. 😍 A good price for a single person.

Stayed in July 2023

Nothing apart from the shower being so tiny. The shower itself works great. One small concern was that the code to get in the main building was exactly the same code to get in the next two doors.

The location is great, right in the Old town of Bilbao. We got the bus from the airport to the centre of Bilbao and then it was a 20 minute walk along the Grand Via which is their main street to the accommodation. The bus cost us 3 euros each and takes approx. 15 minutes to the centre. Really easy. There's a busy bar in the street outside of the apartment, but the sound later on at night does not travel through to the room. The shower is tiny so if you are a bigger person you will struggle. There is also 44 steps up to the room from the outside door. This was no problem for us, but some people who have breathing problems, etc it may be. We had no problems and would recommend the place. No one meets you, it is all coded to get in.

Stayed in July 2023

The checking in process. We were asked to do this on line which didn't work and was inconvenient., We had to go to a different hotel to check in. Best would have been to offer this option with the checkin hotel address at the same time as offering the on line option. Also we were told it was easy fo find our actual hotel. It wasn't. A small map would have been helpful-

Location

Stayed in June 2023

Nothing, I got what I paid for. Do not go here if you’re expecting 5 star. I believe it’s one star but the service & staff were 5 star

Central location & very comfortable fair value but it is high season

Stayed in July 2023

It was really clean and good location

Stayed in June 2023

My only issue is about security - there needs to be two factor authentication either by app, smart card or fingerprint/ eye recognition.

Staff very helpful, very clean, very comfortable, great location, competitive price.

Stayed in June 2023

A spatious room right in the heart of the old city. The location was perfect and the room was clean and equipped with everything we needed. The communication with the hosts was easy and the check-in process so simple.

Stayed in June 2023