Very tired looking.In desperate need of decorating.

Fantastic location.

Stayed in May 2024

Nothing about the Hotel from me. Only the problem might be the traffic jam on the road and when if you reach to this hotel by car in day time you might need to accept some patient for this.... If you don't like this, maybe the Metro is better. Up to your trip plan,

Location; very good location because next to the Metro station, close to the Puerta del sol, etc.. Also within the walking distance there are a lot of famous spot (museum, shopping area, restaurant,..). Room: In our case unfortunately 1st night it was Double bed room (small for us), but after 2nd night the Hotel immediately changed to twin bed room (fortunately we have available room, and thanks to the Hotel flexibility). This room is very good for us. Breakfast; Good. Hotel staff; Very good, Friendly, smiley and kindness (good hospitality) I felt.

Stayed in April 2024

Reception desk is only accessible by stairs (although remainder of hotel is accessible by elevator). Provided robes (even though we didn't expect them at this price level), but they were too small for most average-size adults.

Very good value for the price. Friendly staff. Clean room. Great location. Quiet, despite location. We liked the fact that the sink was located outside the toilet and shower room. That allowed more than one person to get ready at a time.

Stayed in May 2024

beautiful decor, good location, friendly staff & self help coffee in lobby

Stayed in April 2024

Room was vert small. Only 1 english tv chanel (bbc).

Location was the best

Stayed in April 2024

the room really small-tiny elevetors tiny

the breakfast the room was cleaned and replaced the bath towels every day

Stayed in April 2024

Location is amazing. The hotel is close to the heart of the city!

The front desk staff was spectacular. Professional and super helpful. Thank you

Stayed in April 2024

Room was not available on time so had to wait about an hour for check-in, however, they were kind enough to offer securing our bags if we wanted to kick off our sightseeing

Location is excellent and the staff is very friendly. The room had AC, bathroom was spotless and toiletries were available.

Stayed in April 2024

Location is superb. Room was nice and bathroom was quite good. Very nice, comfy hotel, coffee and tea in the lobby lounge area.

Stayed in February 2024

Nothing to dislike

Location And breakfast are excellent. Room is a bit small but the location makes up for it.

Stayed in April 2024

The coffee machines at breakfast were a nightmare to operate and frequently didn`t work correctly. The staff were constantly being called to assist in the operating procedure. I would suggest replacing them with an easier to operate machine, they will undoubtedly cause guests to downgrade the hotel, it sounds mad but coffee is THE most important item on any breakfast agenda.

Breakfast, and especially the view probably the finest I`ve ever had - light and airy, plenty of food options available - probably the best bit of the hotel.

Stayed in March 2024

We were initially given a inside room with no window to provide day light. I was disappointed in this as we had booked for 4 nights so would have hoped to have a better room on arrival. We were moved to an outside room.

Restaurant was good, stunning city view and great food

Stayed in March 2024

staff at the breakfast site

the reception staff was very professional

Stayed in March 2024

Overall it was great, however we found the elevators are quite small. We were 2 persons and with the luggage it was completely full, almost difficult to close the door. But understandable in an old historic building like this one, which is part of the charm.

Amazing location in the heart of Madrid. Very nice staff. The room was great, silent and comfortable, with a stunning view of the city, as well as the cafeteria. Having breakfast with such views is a pleasure. We would definitely come back.

Stayed in February 2024

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Location was very central and easy to reach (Sevilla Metro station) | Staff was friendly and helpful | Small Supermarket just on the opposite side of the hotel (Dia) | very nice breakfast/brunch place close by (La Rollerie)

Stayed in March 2024

The price of the breakfast is not so compatible with what is offered.

Location is GREAT!

Stayed in January 2024

The elevator was too small.

The buffet and the location were excellent.

Stayed in March 2024

I think the lighting in the room could have been brighter.. but otherwise great.

Amazing location! Breakfast was great and the coffee making in guest lounge was excellent! Staff were fantastic!❤️

Stayed in March 2024

lift space tight

location location location

Stayed in March 2024

Rather small rooms

Toplocation

Stayed in February 2024

Maid knocked on and asked to clean our room at 8am even though check out wasn’t until 12

Great location, close to metro station and all of the sight seeing spots. Staff were friendly and recommended some nice restaurants for us.

Stayed in February 2024

Size and view of the room. I staid in room 102, it was very small, very dark and noisy in the morning

Location, breakfast and staff. I loved the stunning view of the breakfast room.

Stayed in February 2024

Complimentary coffee was great but milk was never available

Location was perfect. The hotel was clean and comfortable. Breakfast was excellent.

Stayed in February 2024

esther de recepcion muy amble y eficiente

Stayed in February 2024