Plaza Mayor, 4, 24500 Villafranca del Bierzo, Spain
#6 of 19 hotels in Villafranca del Bierzo
Guests' ChoiceBased on 353 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.8
Facilities
9.1
Staff
9.3
Value for money
8.8
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 May 2023
Naomi
IrelandI was happy with everything.
Nice clean room. Friendly welcome. Laundry done for me. Great selection for breakfast. Perfect stop for camino pilgrim.
Stayed in May 2023
Reviewed: 10 May 2023
Alexandra
United Arab EmiratesGreat location, super clean and great shower!
Stayed in May 2023
Reviewed: 9 May 2023
Helena
IrelandYou have to buzz to get in and someone may not be available immediately to answer if you are earlier than stated check in time. We sat out in sunshine in bar beside entrance so wasnt an issue for us and they were able to give us a room before 2pm.
We were in Room 203 which must be the best room in hotel as to front with view of square and appears to have largest floor plan. Was a delight to stay here. All the staff we dealt with went above and beyond to help us, from the lady who checked us in who was so friendly and welcoming to the man the next morning who phoned the tourist iffice to check location if bus stop for us. The breakfast was worth the cost as buffet with cereals, fruit and yogurt in addition to usual bread, cheese, ham and cakes. Was nice to have option that wasnt just bread based.
Stayed in May 2023
Reviewed: 9 May 2023
Rosalina
United StatesCleanliness
Stayed in May 2023
Reviewed: 8 May 2023
Andries
South AfricaBreakfast should start at 7h00 and not 7h30.
Clean and spacious room.
Stayed in May 2023
Reviewed: 5 May 2023
Stephanie
United StatesThe room was very nice. The one detail that dinged it was a bed pillow/sham very dirty with multiple types of hair and a ragged torn side. It's really too bad because otherwise, stellar room!
The location was exceptional. Located in the plaza area with restaurants, bars, banks right there. The man that checked us in and ran the breakfast room was professional and friendly.
Stayed in May 2023
Reviewed: 29 April 2023
Brian
DenmarkVery good location in middle of the town. Breakfast (not included, where amazing).
Stayed in April 2023
Reviewed: 26 April 2023
Christina
United StatesThe staff was kind and polite, the room was clean with a beautiful view. Very accommodating.
Stayed in April 2023
Reviewed: 25 April 2023
Sandra
United Statesthé location is great
Stayed in April 2023
Reviewed: 17 April 2023
Justine
AustraliaLack of bathroom shelving
lovely village hotel
Stayed in April 2023
Reviewed: 7 April 2023
Terence
IrelandBed could be a little better
Good location, staff are very nice and it was very quiet. Breakfast is €10 extra but worth it also for €12 you can get your clothes washed.
Stayed in April 2023
Reviewed: 4 April 2023
Gerry
Irelandlocation
Stayed in April 2023
Reviewed: 29 March 2023
Donal
IrelandN/a
Great location, very clean, nice bedroom nice friendly staff.
Stayed in March 2023
Reviewed: 18 November 2022
Lesley
AustraliaThe reception lady was so friendly and helpful
Stayed in November 2022
Reviewed: 9 November 2022
Chris
United Kingdomview was bad (faced another building)
modern rooms good location good value.
Stayed in November 2022
Reviewed: 5 November 2022
Dion
AustraliaThe owners were fantastic. From dinner recommendations to helping with phone issues no issue was a problem. The hotel is central to all you need
Stayed in November 2022
Reviewed: 30 October 2022
Tony
United Kingdomn/a
A perfect hotel, clean, comfortable and ideally located
Stayed in October 2022
Reviewed: 26 October 2022
Jesse
United StatesAwesome spot in the center of town. Great facilities on the Camino in one of my favorite towns along the way. solid breakfast and very helpful staff.
Stayed in October 2022
Reviewed: 26 October 2022
Forouzan
United Statesgreat place and service
Stayed in October 2022
Reviewed: 24 October 2022
Ana
United Statesnothing
the location and the cleanliness is what I liked the most. Marce was very accommodating. I would come back to this hotel.
Stayed in October 2022
Reviewed: 20 October 2022
Patricia
United Statesvery noisy. because of plaza location Saturday partiera kept us awake until after one
great location spacious room with view of plaza
Stayed in October 2022
Reviewed: 19 October 2022
Richard
United Statesthe only problem is that the water filling the bathtub was only Luke warm.
first rate hotel. have stayed there before and it is great again. super location. great rooms! helpful staff.
Stayed in October 2022
Reviewed: 16 October 2022
Jennifer
United Stateslovely facility!! great room, and super staff!! even though I arrived late I was able to have my laundry done and he even delivered to my room fresh and folded!! wow!! location was perfect!
Stayed in October 2022
Reviewed: 14 October 2022
Steven
United StatesCoral was the most welcoming receptionist we have had this entire trip and super helpful
Stayed in October 2022
Reviewed: 13 October 2022
Lisa
United StatesBreakfast!! it was the first real breakfast on the Camino. A beautiful buffet. Also it is a fantastic. location in center of town. comfortable and clean room.
Stayed in October 2022
Saint Petersburg, Russia
Snowmass Village, USA
Düsseldorf, Germany
Burnt Pine, Norfolk Island
Orebić, Croatia
Kyoto, Japan
Taichung, Taiwan
Naivasha, Kenya
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content