Posada Terra Santa, 5, 07001 Palma de Mallorca, Spain
#4 of 114 hotels in Palma de Mallorca
Guests' ChoiceBased on 304 hotel reviews
9.5Cleanliness
9.8
Comfort
9.8
Location
9.7
Facilities
9.5
Staff
9.9
Value for money
9.0
Free WiFi
9.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 April 2023
Patricia
United Kingdomthought we would have been provided with razor/earbuds/shower cap which I expected for the price we paid.
very central. very clean
Stayed in April 2023
Reviewed: 27 April 2023
Paulina
Polandnothing
I loved the interior design, the kind service, the comfy room and the location. the rooftop is amazing to chill out in the sun and the restaurant in the hotel serves outstanding dishes.
Stayed in April 2023
Reviewed: 6 April 2023
Elizabeth
United KingdomExceptionally helpful and efficient staff. Great breakfast. We would defiantly stay here again on our next visit to Palma.
Stayed in March 2023
Reviewed: 6 April 2023
Daria
United KingdomWe had the most amazing experience with the Hotel Posada Terra Santa. I traveled with my teenage son and it was very easy to navigate around our different time schedules. The hotel has plenty of small seating areas that allow for privacy and provide quiet space for relaxation or work outside the hotel room. I mostly enjoyed the rooftop area with the plunge pool and beautiful views. The staff was very attentive and always available to talk to and happy to help any time. The hotel offers a complimentary sauna with your booking (must be booked in advance) and it was such a beautiful experience to start every day with an hour of self care. I also booked some relaxation massages with the highly qualified masseur lady recommended by the hotel and they were the most wonderful relaxing treatments ever! The hotel is very well located for all the attractions of the city. The sea is just 10 min walk away, with all the amazing restaurants and bars just around the corner. The hotel is placed in a quiet street allowing for peaceful nights for those avoiding crowds. All in all, we had an amazing time in Palma and the hotel played a major role in our experience. We will certainly be back!
Stayed in April 2023
Reviewed: 4 April 2023
Tordeur
BelgiumIncredible experience: staff went beyond their way to make sure we had an amazing stay (we arrived quite early, they made sure we had somewhere we could rest a little bit before our room was ready, before offering us an early checkin in a room of a higher category). The hotel iteself is in a superbly restored building, with a central location. Perfect to explore to city by foot. Spa and rooftop terrace were nice additions (though the rooftop pool is admittedly small)
Stayed in March 2023
Reviewed: 30 March 2023
Patrick
Germanythe super friendly service
Stayed in March 2023
Reviewed: 23 March 2023
Shelley
Canadaoutstanding breakfast, better than at the 5 star we stayed at in another town on the island.
Stayed in February 2023
Reviewed: 13 March 2023
Greig
United KingdomNothing
Beautiful building and decor, rooms were tasteful and comfortable, Staff were excellent and could not be more helpful
Stayed in March 2023
Reviewed: 24 February 2023
Terri
IrelandNothing
Everything was very good. Staff were genuinely helpful
Stayed in February 2023
Reviewed: 23 February 2023
Ian
United KingdomOnly downside was A/C wasn't working in the room so very warm - even in February
Staff were exceptional, good location and overall lovely boutique hotel
Stayed in February 2023
Reviewed: 3 January 2023
Richard
United Kingdomwhat’s not to like?
the staff were simply ‘best in class’ The rooms, design of every space is fabulous.
Stayed in January 2023
Reviewed: 17 December 2022
Laura
Luxembourgbreakfast was a little expensive for what it was
lovely property and especially exceptional staff
Stayed in December 2022
Reviewed: 5 December 2022
Stephen
United KingdomNothing
Excellent location, accommodation and service.
Stayed in December 2022
Reviewed: 29 November 2022
Andrew
United KingdomThe small cabin originally booked was really tiny - barely room to move around the bed - and this didn't show on the pre booking information. The staff found a larger room in the main building which was much better. Other guests brought dogs into the restaurant and into the spa pool area - this put us off using the pool and dog yapping at breakfast most unwelcome.
The food and service excellent - the chef prepares excellent meals. The staff and atmosphere was very pleasant
Stayed in October 2022
Reviewed: 21 November 2022
Ulrike
United KingdomThe hotel was incredible and so was every single member of its staff. One of my best hotel stays.
Stayed in November 2022
Reviewed: 12 October 2022
Marius
NorwayPerfectly located in the old city near shopping and restaurants. Absolutely marvelous service from the staff! Second to none! Great breakfast and dinner. We had a great stay here. For the second time!
Stayed in October 2022
Reviewed: 12 October 2022
Kelly
United StatesEverything was amazing!
The location was so cute and pretty with amazing amenities and the staff was incredibly nice and helpful, and upgraded us to a nicer room unprompted. By far my favorite place I stayed at in Spain, both in aesthetics and functionality. The shower was SO nice.
Stayed in October 2022
Reviewed: 10 October 2022
Andrea
United Kingdomnothing
the property is beautiful and in a great location.
Stayed in October 2022
Reviewed: 5 October 2022
Sarah
United KingdomNothing that stands out.
A really beautiful hotel, the building is 500 years old but has been restored beautifully - staff where all really lovely and they couldn't do enough to make our stay very welcoming.
Stayed in October 2022
Reviewed: 4 October 2022
Mjs
GermanyWe really had abeautiful stay - just too short!
Stayed in October 2022
Reviewed: 2 October 2022
Alexandra
United KingdomThis is a wonderful hotel. One of the best, if not the best, we've ever stayed in. An excellent location and exceptionally friendly and helpful staff. From the moment we arrived until the moment we left they couldn't do enough for us. Breakfast is fabulous and really set us up for the day. We will definitely be back.
Stayed in October 2022
Reviewed: 23 September 2022
Duncan
United StatesVery kind and attentive staff. Gorgeous hotel and location!
Stayed in August 2022
Reviewed: 21 September 2022
Georgejh
United KingdomPerfectly positioned within the old town. Breakfast was great and the staff were incredibly kind and helpful.
Stayed in September 2022
Reviewed: 20 September 2022
Justin4
South AfricaNothing
We were met on arrival by Vincent who helped with parking and baggage. Amazing service and friendly staff from start to finish. Location and facilities are great!
Stayed in September 2022
Reviewed: 14 September 2022
Sanda-marcela
RomaniaBreakfast not adequate to the preis (very expensive for few fruits, some cheese,eggs and salami)
Special design,original concept,very close to all historical places
Stayed in September 2022
Lido di Jesolo, Italy
Virginia Beach, USA
Calatabiano, Italy
Jerusalem, Israel
Jomtien Beach, Thailand
San Francisco, USA
St. Wolfgang, Austria
Keflavík, Iceland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content