Posada Terra Santa, 5, 07001 Palma de Mallorca, Spain
#4 of 114 hotels in Palma de Mallorca
Guests' ChoiceBased on 305 hotel reviews
9.5Cleanliness
9.8
Comfort
9.8
Location
9.7
Facilities
9.5
Staff
9.9
Value for money
9.0
Free WiFi
9.8
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End of dialog contentReviewed: 20 May 2024
Ariane
United KingdomI have never encountered such nice staff in my life. They were so helpful to even park our car when we couldnt find the parking lot. They managed all of the restaurants reservations and had the best tips. The hotel itself is newly renovated and everything is nice and very much like the pictures.
Stayed in May 2024
Reviewed: 20 May 2024
Colin
United KingdomThe staff were all very friendly and helpful, nothing was too much trouble and the food at breakfast was excellent. Would definitely recommend for a short break to Palma.
Stayed in May 2024
Reviewed: 12 May 2024
Elizabeth
United StatesCentrally located, yet on a quiet street, it was the perfect combination of convenience and a respite from the activity. The staff is phenomenal- great recommendations specific to our interests!
Stayed in May 2024
Reviewed: 8 May 2024
Marjorie
United StatesHistoric and well located
Stayed in April 2024
Reviewed: 7 May 2024
Steven
GermanyAnother fantastic stay at this gorgeous hotel. Great location, beautiful rooms, fab spa area, friendly staff and super helpful receptionists. Highly recommended!
Stayed in April 2024
Reviewed: 29 April 2024
Elai
United KingdomThe indoor plunge pool would be better if it was hot
The staff were so kind and attentive, great location, super comfortable bed! I’ll be back!
Stayed in April 2024
Reviewed: 20 April 2024
Jenkins
United KingdomCould have had USB sockets in room
Comfortable room and bed. Nice welcome cava and chocs. Very good basement pool and sauna, and roof top pool.
Stayed in April 2024
Reviewed: 7 April 2024
Daria
AustriaWe enjoyed our weekend in Palma a lot with Terra Santa. The personnel was wonderful, friendly and welcome and very helpful. We also enjoyed the spa area and room overall. Can highly recommend!
Stayed in March 2024
Reviewed: 6 April 2024
David
United KingdomEverything had been well planned and put into practice. It didn’t bother me, but the rooftop pool offered very little and was the least attractive part. Some screening from the wind could add to its attractiveness.
Very clever, sympathetic refurbishment throughout. Room looked really good and bed enormous with super mattress. All staff (reception, serving, cleaning) very friendly and helpful. Food looked good and tasted even better.
Stayed in April 2024
Reviewed: 31 March 2024
Akie
United KingdomThere was nothing we didn’t like .
The hotel was restored a very high standard retaining many original features . It had a very calm feel about it and was pleasing to the eye .
Stayed in March 2024
Reviewed: 27 March 2024
Michelle
AustraliaStaff and amazing, clean and elegant hotel. Nice sauna. Great location
Stayed in March 2024
Reviewed: 22 March 2024
Benjamin
United StatesIt’s a gorgeous hotel that’s super well located. We loved our stay and would highly recommend.
Stayed in March 2024
Reviewed: 22 March 2024
Heather
United KingdomNothing
Stylish Comfortable Great facilities Staff were exceptional
Stayed in March 2024
Reviewed: 14 March 2024
Steven
United KingdomMinor issue with the bathroom with water escaping from the shower cubicle which hasn't been sealed correctly leaving a small pool of water on the bathroom floor. Also there is a gap between where the toilet is fitted and the bathroom wall. There may be a problem with the WiFi as the TV kept losing the WiFi signal. This didn't detract from thoroughly enjoying our stay.
Recent refurbishment to an excellent standard throughout. Large comfortable bed. Excellent breakfast and super friendly staff. We look forward to returning again as we enjoyed our stay so much.
Stayed in March 2024
Reviewed: 14 March 2024
Alan
United KingdomWe have stayed at this hotel many times and it never disappoints. The rooms have been tastefully refurbished recently. The welcome from reception is a model which should be followed by all hotels. The location is fabulous - right in the heart of the historic area of Palma.
Stayed in March 2024
Reviewed: 13 March 2024
Lian
United KingdomNothing!
The building and interior style match’s the old town vibe. Very boutique and unique in a good way. Room is very nice and cozy. Bed is big, Mattress is not hard. I love the toilet and shower are separate. Staffs are super nice and helpful!
Stayed in March 2024
Reviewed: 3 January 2024
Maximilian
GermanyThere is nothing we didn't like! 12/10 :)
Stayed in January 2024
Reviewed: 3 January 2024
Gabriele
AustriaBeautiful renovated palazzo in the most beautiful area of the old town; great breakfast, parking space available (needs to be reserved upfront); the staff was so supportive and friendly, it felt like home:)
Stayed in January 2024
Reviewed: 2 January 2024
Paula
United KingdomThe staff are super friendly and helpful. Immaculate room and great food.
Stayed in January 2024
Reviewed: 11 December 2023
Johannes
LuxembourgI was considered a King. From the first welcome until the check-out. Detail after detail the team did everything possible to just make my journey unforgettable. Thank you so much!
Stayed in December 2023
Reviewed: 22 November 2023
Raha
United StatesThe indoor pool could be a few degrees warmer :)
Even though we traveled to Mallorca during the off season, mid November, this Hotel exceeded our expectations. The location is superb, central but hidden in a quiet corner, with the friendliest and most helpful staff, who recommended and helped us plan activities all around Mallorca and booked us a last minute Taxi to the airport when our flight got canceled super last minute. I loved that they kept the rooftop pool open as the weather was magical (even in November) and they offer private use of the spa facility which has a small indoor pool and a sauna. Perfect for a relaxing evening. make sure to book in advance. Room was clean and comfortable, not a great view in our case but we were perfectly fine with the accommodation and the room service was exceptional. They provided us with everything we asked for right away. We didn't get a chance to eat at the Hotel as we wanted to try all the restaurants in the city but the food smelled amazing and seemed to be full of happy customers. We only had drinks in the Lobby which were great! I would definitely recommend and will stay here again if I had the choice.
Stayed in November 2023
Reviewed: 14 November 2023
Lyndal
AustraliaThat it now sets a new standard for all other hotels that follow !!
Everything ! The quality of the hotel, the location, the staff , the pre arrival communication. All excellent !
Stayed in November 2023
Reviewed: 13 November 2023
Jenny
United KingdomNothing
Great location in the old town.A historic building which has been converted into a charming and stylish hotel . It was a bonus to have a mini bar and tea and coffee machine in the room
Stayed in November 2023
Reviewed: 5 November 2023
Henry
United KingdomIt’s very difficult to find. Our cab driver from the airport dumped us some distance away saying (correctly) it was in a pedestrian area, though he could have got nearer. After a day out, we had difficulty finding it on foot even after we’d been there a couple of days!
Lovely restored property, nice room, great staff, good food, central location. We will definitely return.
Stayed in November 2023
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