To point out some downsides to our trip. Since our visit was before the main season, there was a lot of work around the hotel. Cleaning + painting the pools, fixing some balcony tiles (mornings were a bit loud), paiting the main lobby and so on.. But I guess this was the right time for it. In any case, after breakfast we left the hotel and went discovering the island. So it didn't trouble us much at all.

Every day we woke up knowing a great breakfast selection awaits us. Plenty of tables and an outstanding view of the sea. Regular shuttle buses to the beach and Centro Comercial Martiánez. The hotel is situated very close to the allfamous Loro Parque. Also liked the option to skip room cleaning for the following day in exchange for a coupon for 2 drinks.

Stayed in May 2024

Friendly staff, superb views, and great breakfast. Amazing park area around the pool.

Stayed in May 2024

4 elevators but it took a lot of time to get one. But just that, really!

Really good buffets with overall good variety of food. 3 distinct pools spread in a nice garden Friendliness of the staff

Stayed in April 2024

Poor internet connection

Nice location

Stayed in April 2024

Hotel was pretty old , the elevator only worked with a keycard , quite expensive

It was clean , the view was beautiful , the breakfast was ok , nice pools and a great garden, secure parking for but it cost 10euro per day

Stayed in March 2024

The thing I did not like is the fact that the hotel itself is a bit old school and had possibly better days 20-25 years ago. However it is kept clean and well maintained except the room card issue as the old magnetic cards are pain in the neck.

Super friendly staff, great location for daily trips. Clean rooms. Seaview...and good breakfast.

Stayed in February 2024

We received an ocean view room. I asked for a garden view room, because I read that the wind is terrible at the other side… the view is very nice, but the NOISE is terrible. If you are a light sleeper, prepare earplugs. It is windy and you can hear the ocean. On our last day the wind and rain got so bad our room got flooded (no the windows were closed) So if noise disturbs you NEVER get an ocean view room. It is truly terrible even with earplugs I could hear it. My husband was okay with it. Just be prepare.

Dario, the animation team (well it is only him) created fun activities, so my son enjoyed the evenings as well. During our stay the staff looked after us in terms of having gluten and dairy allergy. We received gluten free bread and when asked they prepared bacon for us - because on the second day we realized they put BREAD?!? under the bacon… so when asked they were helpful. Also it is a good idea that if you do not want your room to cleaned that day you get complimentary drinks. Mini golf was fun as well. Also Loro park is in walking distance.

Stayed in March 2024

The sea view from room's balcony is amazing. You can hear the sea. Inspiring place. Kind staff, very helpful, very happy, they made us feel very welcomed and comfortable. Bed very comfortable.

Stayed in March 2024

Bartender and some waiters are rude (ignoring guests, unfriendly).

View is absolutely amazing! Most of the staff are very nice people, kids animation guy - superman!

Stayed in February 2024

Food, beds, sound of see and winter.

This is a fairly old hotel right on the seashore. We had a room overlooking the sea - and at night it was terribly noisy. The terrace windows knock when there is a gust of wind - as was written in many reviews. There are no double beds in the rooms - it is unclear why, and we had to fasten two regular beds together and fill the hole between them with pillows to get something like a normal bed. But the worst thing is sleeping on the sofa - it has a terrible iron mattress and sleeping on it is simply torture. My daughter tearfully refused to sleep on it from the second night and had to let me do it. Food - breakfast is a simple standard buffet, the juices in the machines are chemical, but there are no others. Dinner - you won't have anything interesting. No seafood or interesting fish. Every day it's just a different stew and fish. They change but nothing tasty. There is no grill. What's good about the food is quite a lot of fruit. But on the last evening, we simply didn’t know what to take - we were simply tired of stewed meat and vegetables. The hotel is well located - next to the hotel is the famous LORO Park and it is definitely worth a visit. The best feature of the hotel is the large heated pool with a temperature of 26-27, which is why we chose it. But we wouldn’t come a second time.

Stayed in February 2024

The biggest negative with this hotel was the loud noise on the sea-side from winds and waves (louder than you would think). It was not a problem for me or kids, but my wife needed earplugs to sleep and sometimes I'll admit it felt very severe. With a thicker and better glass door this could probably be fixed. Also note that the terraces on that side are pretty much always in shade and not a welcoming place to sit. The hotel is a bit worn and the cards for the elevators don't always work which leads to both funny situation with fellow hotel guests and mild frustration.

The staff are amazingly helpful and welcoming! It made all the difference. We ate breakfast there every day and it was fine with a good selection. The view out on the sea from the eating area is inspiring. The best thing about this hotel, along with the kind staff, was the large heated swimming pool and the outdoor area. The kids loved the minigolf. Loro Parque is just a five minute stroll from the hotel and was a fantastic whole day experience for the entire family.

Stayed in January 2024

Poor wifi in the room, only one chair in the balcony for double room

Amazing garden, a lot of activities (padel, tennis, pools, mini golf), heated pool, amazing breakfast view

Stayed in January 2024

Poor Wi-Fi, outdated small tv, cleaner did not replenish soap and toilet paper and had to call for it. I think these are some really small things but can help them be at par with some of other great resorts if they take care of it

Property is amazing and staff were very nice. We really loved their hospitality. The rooms are bit outdated and set in old style which is fine I think. An old style room is acceptable to most people but I thought they could upgrade their television which was pretty outdated. We had the standard sea view room. Another issue was Wi-Fi, it was pretty poor. But everything else we liked. We really enjoyed the food and hospitality by the chef and kitchen staff. There was a helpful tourism desk, they helped us plan all our sightseeing. Reception staff were great and helped us with whatever we needed. We stayed during the new year time and resort threw an amazing new year party. We were quite impressed with how much work and planning they did for new year party and the following day extending breakfast to lunch hours . Overall it was great experience for us and we will be happily recommending the resort to our friends.

Stayed in January 2024

Breakfast and dinner were very good. But we particularly liked the ocean view room.

Stayed in December 2023

Keyless accesss cards often didn’t work in the elevators and room doors. This system is too old and worn out and shall be upgraded. We have experienced old people travelling up and down on elevator until you give them access to thier floor by you card.

Size of the room. Good wine in restaurant. Animation team& mini disco. Free parking place on side. Location close to Loro park.

Stayed in December 2023

The noise insulation of the balcony door was poor, so you had to fall asleep to the noise of the waves breaking on the shore, which is a first world problem, but if you are a bad sleeper, this could be a problem.

It was right next to the ocean. There is a Lidl in comfortable walking distance. Parkin was available.

Stayed in December 2023

the breakfast was so so and the one time we went for the dinner buffet it was fairly disappointing; mediocre food and for a better price you could dine amazingly in of the restaurants around instead

super friendly staff, every single one of them. hotel is directly at the shore with a beautiful view over the ocean. their gardens are stunning and especially the upper pool is a gem. also cool tennis courts with capable and nice coaches

Stayed in November 2023

- the WiFi connection was really bad, almost never had strong signal and the speed was really low - the windows in the room were not properly held in place and were really loud due to the wind and it was really noticeable at night

+ very friendly, helpful staff everywhere + wonderful location & view + the pool, garden, gym area was beautiful and well maintained + food was delicious with decent amount of variety + regular shuttle bus to Puerto de la Cruz + wide variety of programs, activities in the hotel

Stayed in December 2023

1 small bottle of water left in our room for a 10 day stay. After that we were asked to pay for water.

This was our second visit to this hotel so we knew what to expect. We hope to return next year.

Stayed in December 2023

The wifi is really bad. On the 16th floor, could barely get a signal. Also, the mattresses in the beds are pretty hard. Depends on your preference, but isn't the best. Some elevators had trouble reading the card to get to your level, so that also needs replacing. It's a hotel where 60% of the guests are old german retirees, which isn't "bad" per say, but should be kept in mind for the general "vibe".

The room was very spacious, the hotel well situated, right by the sea side. The pools, gardens, mini golf and gym were all there, easily accessible. There was even a grand piano in the pool bar that I could play on, which was really great. The breakfast had many different options, although the variety of cheeses proposed was quite poor. But given that the hotel was mostly full of german retirees, I can understand. Germans aren't great cheese lovers.

Stayed in December 2023

Limited dining options in the area. The hotel doesn't have any dining options other than buffet breakfast and dinner. We were scolded by the bartender for eating some snacks down at the large lounge even though the lounge didn't have any snacks and the buffet dinner wasn't opened yet.

Big sprawling resort with lots of activities and amenities, even though they are somewhat faded glory from what I imagine this place was like in its heyday. Great views of the ocean and rocks. Very quiet... can listen to waves breaking on the shore below all day/ night. Entire staff was very friendly and helpful (except grumpy bartender at lounge/ pool).

Stayed in November 2023

The windows were shaking during all the nights, it was difficult to sleep.

Amazing view from the balcony. The food was delicious.

Stayed in October 2023

Everything was good. Staffs, room, bed, facilities. The only problem was the dishes for breakfast which was not clean. But everything other things was incredible.

Stayed in November 2023

The design of the room was like from the 90s. The carpet is dirty and the furniture is old. Maybe it's all with that thought.

The hotel is located on the ocean shore, it's amazing.A few minutes' walk to Lora Park. There is a great garden with pools and mini golf.

Stayed in September 2023