The room is so small that you cannot go in the bathroom without hitting your companion. The beds are not very comfortable. The hotel's inner walls are probably made of paper since you hear everything.

The location is good, it's the very center of Madrid. However this is not the main street but an alleyway of it, so it's not very noisy.

Stayed in May 2024

Unfortunately, we found the Hotel has one major flaw. There does not seem to be any soundproofing whatsoever.Yes, the Air Conditioner does provide some background `white noise` but it can`t drown out the noises from the adjoining rooms or from the passageway outside.(There was a fair gap under the door of our room which we solved by placing one of the bolsters along it) For two nights of our stay in particular, we were kept awake by the noise from adjoining rooms. Our last night, particulary,saw us unable to sleep due to the children in,we think, Room 210,running amok in the early hours causing my girlfriend,who is rarely demonstrative or confrontational,to thump on their wall and yell at them to shut up! (Fortunately,that worked) I could hear the next door toilet flushing and shower running as if there was no wall between us at all. When we do City breaks, we walk our legs off all day long and look forward to returning to our room after dinner and drinks for a good sleep.Sadly, this would only have been possible if we had brought noise cancelling headphones. A real shame.

The Hotel location is brilliant,just off Grand Via and within a short walk from the main City centre attractions. We rated it as one of the best located Hotels we have stayed in over the years. The staff were fantastic. There was a problem with the safe in our room (308) but the girl on duty locked our valuables in the Hotel safe and our safe was repaired by the time we returned from our days exploration. There were major events taking place in Madrid over the weekend and on the day we were leaving (12/05/24) but the Hotel ensured we were kept informed and the Receptionist on duty (We didn`t get his name) could not have been more helpful in advising us and ensuring we got a Taxi to the Airport in good time. Other nice touches included there being a welcome card and water in our room when we checked in and one day we returned to find the Hotel had given us a complimentary plate of fruit. There is even a lift from street level up to Reception to save people having to carry their cases up the entrance steps. All in all, we were delighted with the Hotel,aside from one issue I will address in the `What didn`t you like` section.

Stayed in May 2024

Rooms are very small

Central location

Stayed in May 2024

Can hear the noises outside so had some difficulties to rest and furnitures need to be modernized

The location, the breakfast, the staff

Stayed in May 2024

I had to move rooms due to drilling nxt door but They sorted it out very quickly and I was transferred with no fuss

Perfect for what we wanted.

Stayed in May 2024

Room space is tight, the safe is not working. The older lady that work on our check-in not so friendly. The other young gentleman and ladies ate nice.

Excellent location close to shopping and public transport

Stayed in April 2024

No complains at all, just maybe if we could adjust the temperature from the room (just to say something)

The location is perfect, the staff are very helpful, polite, always smiling. Room is comfy and the breakfast has a wide variety of choices

Stayed in April 2024

Was given a double instead of a twin

Location was great, room was comfortable

Stayed in April 2024

Nothing. Evertyhing worked very well. If there's something I didn't like I have to think of small details.

It is a great location with a very comfortable hotel, where you have everything you need to enjoy Madrid.

Stayed in April 2024

There was a lot of noise from the corridor and reception areas. I could hear almost all conversions of people arriving, leaving, staff arranging work to do, etc.

Stayed in April 2024

Hotel only provides 2 hand towels and 2 toothbrushes for 3 people staying which the receptionist said was their standard procedure. But payment taken was 3 adults. Room was a bit warm but if you open the window, noises from the road and conversations below could be heard loudly.

Spacious and bright room. Bed was high and comfy. Location is good for shopping. Many nice simple shops for eating. It's my 2nd time in Madrid. Spanish people are nice & friendly. Efficient too.

Stayed in April 2024

Breakfast had a nice variety with fresh fruits and breads.

Stayed in March 2024

Noisy due to poorly fitting window frames

Great central location

Stayed in March 2024

The water pressure was perfect, the drain almost could not keep up.

Stayed in December 2023

Great location

Stayed in February 2024

Internet connection, very small room.

Location, breakfast

Stayed in February 2024

Some areas of the hotel have been renovated while others have not, the same happens with the room, where there's a contrast with a modern and renovated bathroom and a "vintage room".

Very kind staff, offering a 24/7 reception service. The hotel is in a central position, in the heart of Madrid. It offers spacious rooms, with renovated and well equipped bathrooms. Very comfortable bed with pillow choices.

Stayed in February 2024

No Toilet cleaning brush No kettle

Best location

Stayed in February 2024

Furniture is a bit old, room is very small, A/C is noisy and can not control the temperature

The location

Stayed in January 2024

Rooms are small but for price and location i think it is fine.

Location. Right on gran via opp Primark.

Stayed in February 2024

Very small room, no view from the window

Location, breakfast, staff, clean

Stayed in January 2024

Would have liked a kettle to boil water for tea/coffee

Central location, very clean, accommodating staff

Stayed in January 2024

Location

Stayed in October 2023

The electrics kept tripping, but house maintenance were sent up and on the job straight away. And a little petty maybe, but pillows to big and chunky….i need a slim one for my neck….again, sorted out straight away by reception.

The location is 10/10 Staff helpful and polite Breakfast very good, especially the coffee Fair price considering its location Reacted very well to our previous problems…..and considering only feet off Grand Via…..so quiet…..we actually slept in til 8.30-9 am most days

Stayed in January 2024