Front desk clerk made me wait to check in. Granted I arrived early but I had the impression that the decision was more about policy than my room not being move-in ready. The hotel is huge and I saw very few people.

Quiet and comfortable. The owner was attentive and recommended a delicious finger-food dish to quell my hunger upon arriving.

Stayed in May 2024

Well , the heat for one thing. It was almost non existent in the hotel except for out room.

The staff was so helpful! Always seeing if we needed something. The front desk woman, I forget her name, was really good . Always making sure we had what we needed

Stayed in May 2024

Better service. Better communication It was a rip off

Stayed in May 2024

The location is a bit out of town.

We found this place in a pinch. My husband was not feeling well and they were so accommodating. The Staff was exceptional and really helped us out. Super clean!

Stayed in May 2024

It was on the other side of town across the railroad tracks - but right on the Camino. Just had to walk more to get to town. Also, they were just reopening after renovating the entire hotel, so they had some kinks to iron out.

Property was clean with Comfortable beds

Stayed in May 2024

It's a big hotel that has a lot of under utilized space so seems very empty. The rooms however are very nice. The lobby area was chilly.

Lara the receptionist was fantastic. She answered all our questions, arranged taxis, etc. Nicolas the manager was very anxious to make our stay pleasant. We arrived in the morning before the checkin time. He worked hard to get us in our room and when that didn't work because of cleaning, he arranged to store our luggage as we explored the town.

Stayed in May 2024

Expensive considering the problems. No hot water for shower at night. Heat in room didn’t work so room cold. Wi-Fi broken. Asked for help but it was clear not much could be done to fix these issues.

Comfortable bed. Clean and quiet. Woman at front desk was friendly and helpful.

Stayed in May 2024

No WiFi and no hot water. Though I learned from another guest that they were trying to fix the water situation. They were unable to provide change - which made paying for incidentals and luggage transfer difficult.

Clean and spacious. Food was good. Staff friendly.

Stayed in May 2024

Overpriced, bad location

Clean and quiet

Stayed in May 2024

Hotel amenities not always easy to find, very " impersonal " atmosphere

Vwry helpful staff, did their best to accommodate our wishes, very quiet hotel, very comfortable room

Stayed in May 2024

It was very cold but we were told they had just opened 8 days before so understood how difficult this must be after closed for 5 years.

Our favourite was the wonderful lady at reception who could not have done more for any of our group.

Stayed in May 2024

Location was a little off the center of Sahagún but still at a manageable walking distance.

Staff was extremely welcoming and helpful. Room was nice and bed very comfortable.

Stayed in May 2024

Quite cold when we arrived but heated up be evening

Hotel I reopening, so not all services available

Stayed in May 2024

Could have been closer to center for a peregrino

Nice facility

Stayed in June 2024

No heat in the hotel before 6 pm and then turned off in the middle of the night. It was unusually chilly for May, but an exception should have been made for overnight temps of 6 c./ 43 f. It doesn’t usually snow in Spain in May either, but if it did, would the hotel refuse to clean it away?

The room was clean and bright but cold. There was heat for only a few hours after 6 pm.

Stayed in May 2024

The staff were great! My husband became ill while there and they let us stay another night and took very good care of us.

Stayed in May 2024

The whole hotel was freezing cold. Even with the extra blanket in the cupboard I was shivering. The so called heating system in the room didn't work and even if it did it made a very loud noise when you had it on which would give you a headache. The restaurant is a joke! For a 4 star hotel this was by far the worst meal I have had on the whole Camino. There was no advertised menu. The chef was highly unhygienic and even belched on top of me when I was eating. Later I saw him spitting at the front of hotel in front of diners. He had very few options for the menu del dia and tried to force you to chose what he wanted you to have. Horrible experience and a complete waste of money. The hotel is a 20 minute walk from the centre of town and is in the middle of nowhere.

The Ukrainian lady at reception was very helpful and friendly. I was walking the Camino and was unwell so rang and asked could I check in early and she was very professional and courteous. She seems to be the only member of staff in the whole hotel who speaks any English and is very hard working. In my opinion they would be lost without her.

Stayed in May 2024

Clean. V comfortable. Had a bath. Very helpful friendly staff. Organised taxi for friend who was sick. Made a few phone calls on my behalf. Proper customer service

Stayed in May 2024

Barking aggressive guard dog Facilities: empty pool, gym, out of bounds, restaurant never saw open Staff: where are they? 1 person on reception who was pleasant and helpful, 1 guy in casual clothes so wouldn't know worked there but yelled at us for going in the gym (we were told by reception lady they aren't paying to have it supervised so it can't be used), 1 other guy hanging around reception. Room: clean and comfortable except freezing, especially the floor even when heating on.

Bed was comfortable, room clean.

Stayed in May 2024

The hotel lobby was cold and dark. There was only one person working at the desk without a computer to register us. Very few people were staying there. The restaurant and bar were closed. It was surreal— felt like something out of the twilight zone.

The room was spacious and clean

Stayed in May 2024

There were no other services. I expected a restaurant per the listing. The hotel appeared closed when we arrived. It is apparently just reopening.

The room was nice. Spacious and clean either a comfortable bed.

Stayed in April 2024

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Stayed in May 2024

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Stayed in May 2024

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Stayed in May 2024