Sevilla, 4, Centro, 28014 Madrid, Spain
#267 of 444 hotels in Madrid
Guests' ChoiceBased on 457 hotel reviews
8.3Cleanliness
8.5
Comfort
8.5
Location
9.7
Facilities
8.1
Staff
9.1
Value for money
8.0
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Mario
United StatesNice staff, closer to the center
Stayed in June 2024
Reviewed: 26 May 2024
Narendra
United StatesOnly carbs for vegetarian people
Would have appreciated more vegetarian protein for breakfast
Stayed in May 2024
Reviewed: 25 May 2024
Mayilyan
ArmeniaThe roomo was small.
The location and the balcony.
Stayed in May 2024
Reviewed: 23 May 2024
Karine
ArmeniaBathrooms No 4 star supply of bathroom goodies
Staff Location
Stayed in May 2024
Reviewed: 22 May 2024
John
United KingdomTiles in bathroom looked damaged. Room safe kept looking me out, had to get staff in twice to open it.
Staff were very helpful. Room cleaned everyday. Central Madrid location.
Stayed in May 2024
Reviewed: 18 May 2024
Anthony
United KingdomBrilliant location. You are able to access all the galleries etc and sites. The breakfast was very good. The staff were great.
Stayed in April 2024
Reviewed: 17 May 2024
Rosaida
Philippinesvery good location with nice rooms
Stayed in April 2024
Reviewed: 14 May 2024
Gail
United StatesIt would be great if there was a cocktail bar area
Excellent location and within easy distance to the Gran Vía..
Stayed in May 2024
Reviewed: 8 May 2024
Brian
IrelandNoise in the street outside at night. There is a night club a couple of doors up the street and there was a lot of noise at 3am on both nights of our stay. I will stay at the hotel again but next time will bring earplugs!!
Superb location. Clean rooms. Good breakfast. Friendly and helpful staff particularly on reception.
Stayed in May 2024
Reviewed: 6 May 2024
Naturallycurious
CanadaMini had everything for a fee. Including water.
Exceptionally good breakfast, the best I had in any hotel. It is more like a small, very diverse buffet. Also, everyone was very welcoming and tried to help if necessary. Very nice place, excellent location.
Stayed in May 2024
Reviewed: 6 May 2024
Yogi
Saudi ArabiaLocation was superb
Stayed in May 2024
Reviewed: 3 May 2024
Peter
CanadaNothing…
The staff and location could not be better for a quick stay in Madrid. As it is in all of Europe the rooms are small but we only sleep there but can be noisy outside. We stay there every time we visit Madrid.
Stayed in April 2024
Reviewed: 2 May 2024
Charlie
United StatesIssue with TV but was not there to watch tv
Location was perfect and the hotel was a GREAT value
Stayed in May 2024
Reviewed: 29 April 2024
Jacklyn
United StatesThe half shower door did not stop water from getting onto the floor nightly even when we kept the shower head on a low setting and turned it inwards. And more hooks in the bathrooms to hang towels/toiletry bags would also be helpful. While there was plenty of hanging closet space, would have been more useful had there been a dresser w/drawers or more shelves in the closets.
My family of 4 got the family room with 4 twin beds. 2 of the twins were in the living room area and the other 2 were in the bedroom area (separated by a door) which worked out nicely for us. Beds were comfortable/firm enough, room was spacious albeit you had to walk through the bedroom to get to the bathroom. They provide liquid hand soap, shower soap and shampoo so bring your own conditioner. We were on the 6th floor so street noise was not a problem. Hotel was very convenient to Puerta del Sol and most key points within the main city center. Staff was friendly. Would stay here again.
Stayed in April 2024
Reviewed: 29 April 2024
Ivan
ColombiaBed: comfortable but bed was squeaky! Staff; great, except by the breakfast lady who was a bit rude
Location
Stayed in April 2024
Reviewed: 26 April 2024
Radu
RomaniaAcceptable, it can be more variable
Stayed in April 2024
Reviewed: 21 April 2024
Elena
United Kingdom1. Cleaning: Biggest issue of all. When I moved in, the shampoo and conditioner bottles were not refilled, which I discovered late one night. And while additional shampoo bottles were available at reception, for conditioner you would have to wait until the morning (ended up asking to get some in a paper cup instead). Would assume the room is either properly stocked for a new guest or additional bottles are easily available. Moreover, the next day my room was entered into and cleaned despite a “Do Not Disturb” sign, which should be unacceptable practice. 2. Bedding: Strangely at some point my blanket was not put in a blanket cover but between two separate bedsheets (!). Which is quite uncomfortable as it kept getting partially undone and tangled up. Took a video of this even. 3. Bathroom design: A final small suggestion would be to rethink tiling in the bathroom, as at first it looks like it’s mouldy even though it’s just a tile design.
1. Location: Really convenient location, close to metro and walkable distance to Atocha train station. 24-hour reception is helpful when you arrive late and leave early. 2. Facilities: Room is rather nice despite an unusual layout, the bathroom even has a bidet. Breakfast was good enough, vegetables and fruit were available, etc. 3. Staff: The reception and kitchen staff were extremely helpful, e.g. explained how to best get to different destinations for day trips and got me a nice breakfast bag as I was leaving early in the morning.
Stayed in April 2024
Reviewed: 5 April 2024
Kirsty
United KingdomNothing not to like.
Very central, Nice small ish room, breakfast really nice.
Stayed in March 2024
Reviewed: 5 April 2024
Enis
TurkeyLocation
Stayed in February 2024
Reviewed: 3 April 2024
Mark
United KingdomGreat location. Staff very helpful especially Arthur on the front desk, who was of great assistance with local travel and restaurant advice
Stayed in April 2024
Reviewed: 30 March 2024
Roxana
ItalyThe accommodation was very noisy during the night and day.
Friendly staff
Stayed in March 2024
Reviewed: 30 March 2024
Smith
IrelandNothing
Location and friendly staff
Stayed in March 2024
Reviewed: 27 March 2024
Stacey
United StatesI liked the location and the views were nice. The room was very nice, and I think the value was good
Stayed in March 2024
Reviewed: 27 March 2024
Stacey
United StatesExcellent location. Loved the views and the rooms were very comfortable and qu
Stayed in March 2024
San Marcos, USA
Vila Nova da Baronia, Portugal
Aurangabad, India
Zalakaros, Hungary
Marina di Ragusa, Italy
Prague, Czech Republic
Bordeaux, France
Poznań, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content