Nothing :)

Lovely, helpful reception staff that recognised us as we had also stayed last year and made our stay this time extra special! Room & bed were great, as was the shower. We've stayed here twice now because of the location near the bus station making it a great place for going to the airport & elsewhere!

Stayed in May 2024

The room was a little tight and needed a furniture to store luggage. But it was not a problem.

Very Clean, quite, near the center, possibility of free parking

Stayed in May 2024

Beds are not the top level and might get uncomfy after a few nights. Also there is hardly any "view" from most of the rooms (inside patio).

The location is excellent - situated next to the San Mamés Stadium, the main bus station (useful if you are arriving by bus), the train station, tram stop, and more. It's also within walking distance from the Guggenheim Museum. While the rooms are small, they are equipped with everything you need. A significant advantage is the availability of baggage lockers in the lobby, providing convenient storage for luggage.

Stayed in April 2024

No complaints!

A lovely hotel perfect for a short stay. Incredibly friendly staff who eagerly helped with information about commute in Bilbao and around. Comfy bed, very clean room, great location if you're looking for something a little away from the centre while still being well connected with the other parts of the city. It's a yes!

Stayed in April 2024

N/a

I stayed one night only, so it was perfect for that and good value for money. Perhaps, for a longer stay a single room could be small. The place is clean, easy to access the city and the airport. Check-in and check outs we're smooth.

Stayed in May 2024

Nothing noticeably wrong

Comfy night sleep

Stayed in April 2024

The window faces the light well and the room is therefore not bright. The chair is ergonomically uncomfortable to sit in for a long time. The setup within a residential block feels a bit unusual.

Lots to like! Modern and clean rooms. Water kettle and complimentary tea/coffee/biscuits. Mini fridge. Good toiletries. Great water pressure. Desk and chair and socket in the room for working. Air conditioner. Real clothes hangers. Iron and ironing board. Close to Intermodal station and San Mames metro station. Friendly and helpful staff. Co-working space. Electronic safe.

Stayed in April 2024

The first room we were allocated had a strong smell of cigarette smoke, we were quickly given another room which was fine. Easy to miss the signage for ‘Bypillow’ from the street. No restaurant or hotel facilities, however there were plenty of cafes and restaurants nearby.

Great central location near the football stadium in Bilbao. Excellent receptionist who was helpful with local advice. The room was clean and had everything we needed for a couple of nights. It was quiet at night. The left luggage lockers were really useful for us on the day we left in the evening.

Stayed in April 2024

Nothing

Room was good with tea/coffee facilities and also contained a fridge and iron/Ironing Board. Bathroom was very spacious with a wonderful shower. Hairdryer was excellent. Loved that we could store our luggage in the lockers past the reception after checkout and before we had to head to the airport.

Stayed in April 2024

Nothing

Great location, good value

Stayed in March 2024

Check in / access hours were a little limited.

Fantastic, large bedroom. Friendly gentleman at the front desk. Very close to the metro station.

Stayed in March 2024

Good beds, easy check in and out. The location. Netflix on the TV. Simple but cosy rooms

Stayed in April 2024

Really kind and helpful staff! The room was clean and comfortable. I slept very well. Bus station, tram, and metro all nearby.

Stayed in March 2024

The view lol

The staff is friendly and I appreciate their efforts at making changes that support environmental sustainability.

Stayed in March 2024

The double bed was very small as well as the room. I didn't like the smell in the room.

The check-in was easy and the staff was friendly. You have a fridge and a cattle in the room, so you can make your own coffee in the morning. The bathroom is big and has a nice rainshower. The location is super close to everything.

Stayed in April 2024

When no reception staff on duty be ready with your room code to work the lift - I wasn't and ended up fumbling around in the dark.

I would like to keep this place quiet for potential future visits as the location (2 mins from bus station, 2 minutes from San Mames Stadium) is exceptional. Only a five minute walk to the river also for a stroll past the Guggenheim to the Old Town. Very friendly and helpful staff on reception.

Stayed in March 2024

Perfect location, nice and new room. 10 out of 10

Stayed in March 2024

Good access to public transport. Clean, secure, and comfortable room. Warm and welcoming staffs.

Stayed in March 2024

The view from the rooms isn’t ideal

Very clean and practical. Near to all the city attractions

Stayed in March 2024

Mainly the noise. You can hear other guests who were in the room next to you. Probably the walls are very thin.

It was very well connected, close to the bus station. The room had everything you needed, many facilities. The staff is friendly and helpful.

Stayed in January 2024

A bit thin walls, the awful smell (fake almonds) in the common hallway when entering and stairs is overwhelming.

It was clean, good value, window could be opened, compact but fine

Stayed in March 2024

Very good location and super friendly staff

Stayed in March 2024

As always, one of the many highlights for me of going to Bilbao is the comfort and tranquility of staying in BY PILLOW San Mame's. I absolutely love the decor, the ease of checking in and coming and going, the public facilities they have for you to enjoy, even after check out, and just the cleanliness and pleasent, homely atmosphere to the whole place. I have stayed with them at least half a dozen times and have not been disappointed yet. I highly recommend them.

Stayed in February 2024

Inpersonal, no breakfast facilities

Functional, located very close to the Intermodal

Stayed in February 2024