Marbella, 2, 03503 Benidorm, Spain
#51 of 132 hotels in Benidorm
Guests' ChoiceBased on 345 hotel reviews
8.5Cleanliness
8.7
Comfort
8.8
Location
8.0
Facilities
8.7
Staff
9.3
Value for money
8.6
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 May 2024
Maria
United KingdomFood not great and bit further out of town but i know they can't change that.
Good staff and nice rooms
Stayed in April 2024
Reviewed: 29 April 2024
Kerry
United KingdomThe pool wasn’t heated.
Location, friendliness of the staff and the atmosphere
Stayed in April 2024
Reviewed: 26 April 2024
Denise
SpainLack of draw space in room
Was nicely laid out and very useful pool bar
Stayed in April 2024
Reviewed: 25 April 2024
Andrew
United KingdomThe only drawback I had was the food wasn't red hot, bordering on luke warm, although I understand that might be a Spanish tradition not to have food piping hot!
Nice room, friendly staff, not too far from the main street with the bars on. Good facilties, pool, bar, dinning area, etc
Stayed in March 2024
Reviewed: 25 April 2024
Paula
United KingdomAll was great
Something for everyone, nice location,
Stayed in April 2024
Reviewed: 21 April 2024
Layla
United KingdomHotel was perfect from food to rooms everything spotless
Stayed in April 2024
Reviewed: 21 April 2024
Lorraine
United KingdomA few more staff in bar and snack bar
Everything was absolutely perfect don’t usually go all inclusive but wouldn’t hesitate to come back .Food excellent and snack bar had plenty to offer.Staff so friendly
Stayed in April 2024
Reviewed: 18 April 2024
Christopher
United KingdomNothing at all
Everything
Stayed in April 2024
Reviewed: 16 April 2024
Louise
United KingdomThe hotel was a tad noisy (we had teens next door and could hear them moving about) thin walls.
The little touches of complimentary prosecco and bottle of water in room, a phonecall to see if we had any problems/ complimentary indian in their very own Indian restaurant in hotel. Great lifts seperate odd and even lift for floors) had no issues getting from 10th floor. The bedroom got cleaned daily.
Stayed in April 2024
Reviewed: 14 April 2024
David
United KingdomFriendly staff , clean place..decent food.we went all inclusive and had no complaints with the food. The lads at the pool bar did a good job of keeping the drinks coming and snacks available at same bar when main restaurant closed, large pool and 10 minute walk into main strip area
Stayed in April 2024
Reviewed: 13 April 2024
Kathleen
United KingdomCleanliness wasn’t the great, pool area wasn’t cleaned at night, same rubbish still laying for days, as soon as the ground around your seat got wet at pool it was filthy like muddy puddles. The communal areas weren’t cleaned/regulary cleaned. Room was clean every day.
Staff were very friendly, welcoming and helpful. Food was always hot, snack bar was the great and cooked fresh.
Stayed in April 2024
Reviewed: 11 April 2024
Gary
United KingdomWas great food was lovely and plenty
Stayed in March 2024
Reviewed: 10 April 2024
Dawn
SpainThat the main bar was closed during the day and on.y pool bar open. I am disabled and it’s not very good to carry drinks up to the upstairs terrace
Spacious,,clean
Stayed in April 2024
Reviewed: 8 April 2024
Pauline
IrelandThe hotel was fabulous, wonderful staff, the food was amazing, great location.. highly recommend
Stayed in April 2024
Reviewed: 3 April 2024
Sue
United Kingdomfood wasn't great
fab time loved the executive lounge
Stayed in April 2024
Reviewed: 23 March 2024
Michael
United KingdomNothing
Everything
Stayed in March 2024
Reviewed: 7 March 2024
Peter
United Kingdompoor water pressure on washbowl TAP
price
Stayed in March 2024
Reviewed: 20 February 2024
Dawn
SpainThe dining room was very hot, sometimes lifts were slow and also the wellness Centre is not in this hotel even though booking com lead you to believe it is
Hidden gem really nice hotel
Stayed in February 2024
Reviewed: 17 February 2024
Rob
United KingdomI used the sofa bed it was rather uncomfortable!! Quite a bit of noise from other rooms and running water.
Clean spaces, nice size rooms, very little queuing for bar or meals and all of a reasonable quality.
Stayed in February 2024
Reviewed: 17 February 2024
Dawn
United KingdomThe walls very thin ! Say no more
Clean stylish rooms very spacious,
Stayed in February 2024
Reviewed: 16 February 2024
Savvas
United KingdomN/A
Excellent value for money
Stayed in February 2024
Reviewed: 16 February 2024
Maria
United KingdomChildren running riot but no fault of staff
Clean, comfortable & lovely staff
Stayed in February 2024
Reviewed: 12 February 2024
Jo
United KingdomNothing
Decor was fresh and quirky. Very clean. Food was brilliant with great choices
Stayed in February 2024
Reviewed: 6 February 2024
Lawrence
United Kingdomthere was nothing we didnt like it ticked all the boxes
the room was very spacious and clean , the room had all we needed including a fridge , the view was a sea view and we enjoyed sitting on the large balcony enjoying drinks in the evening and coffee in the morning , could not fault the room or view and we enjoyed the breakfast , plenty t select from weather you wanted a full breakfast or a light breakfast , fresh fruit and drinks available.
Stayed in February 2024
Marrakech, Morocco
Sunny Beach, Bulgaria
Le Lavandou, France
Pakse, Laos
Ulaanbaatar, Mongolia
Miami Beach, USA
Livigno, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content