Erribera Kalea, 13, 48005 Bilbao, Spain
#1 of 61 hotels in Bilbao
Guests' ChoiceBased on 919 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.6
Facilities
9.2
Staff
9.7
Value for money
8.7
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 May 2024
Laila
KuwaitLocation was great. Room was well designed, pleasant and very clean. Would stay there again.
Stayed in May 2024
Reviewed: 14 May 2024
Barbara
United StatesExtraordinarily helpful and friendly staff.
Stayed in May 2024
Reviewed: 11 May 2024
Bogaerts
BelgiumNothing
Nice and trendy hotel, perfect location, friendly staff. Breakfastformula was nice but pretty stressful for the staff to get in done...but they did it with a smile :)
Stayed in May 2024
Reviewed: 10 May 2024
Kenneth
United Statesnothing.
Room had a great river view and huge bed. Was very comfortable. The lady at the reception was amazing. So helpful and kind. The location was outstanding.
Stayed in May 2024
Reviewed: 1 May 2024
Luiza
Romania-
Everyone at the reception was very nice, the room was clean and the bed was very comfortable. It has an excellent location.
Stayed in April 2024
Reviewed: 1 May 2024
Kerry
United StatesFrom the moment we walked in, the staff couldn’t have been more friendly or helpful. The design of the hotel is modern with a beautiful mix of architecture and design features from historical Bilbao. Having the cafe next door was very handy as well. I couldn’t recommend this hotel more. We’ll be staying here again on our next trip to Bilbao!
Stayed in April 2024
Reviewed: 30 April 2024
Lena
GreeceThe location is fantastic and the building has a rare architectural style you will love The Hotel has everything you need and the staff is very helpful to all your needs Again and again TAYKO
Stayed in April 2024
Reviewed: 30 April 2024
Christine
United KingdomNothing
Friendly staff excellent high quality food wonderful breakfast clean room and public areas great location
Stayed in April 2024
Reviewed: 30 April 2024
Kaye
AustraliaProblem with tv which turned itself off every 7-8 mins and had to be restarted We didn’t report it because it wasn’t a big issue for us
Location was excellent but the outstanding feature was the helpful cheerful staff for whom nothing was too much trouble
Stayed in April 2024
Reviewed: 29 April 2024
Jan
Czech Republicnothing
Location, friendly staff... all great
Stayed in April 2024
Reviewed: 26 April 2024
Michael
United KingdomWe really liked the hotel. If pushed to find a downside there could be more clothes storage space in the rooms ( a frequent issue). Also the bathroom sinks are shallow. Minor niggles only.
A great location for the old town. Well designed public areas. The hotel had a good atmosphere. It has a sensible balance between a boutique/designer type feel but being very practical and user friendly. Very friendly staff. Nice ground floor bar and breakfast room ( restaurant later on). Rooms are well designed. Reasonable sized bathroom. The breakfasts were very good with a bit of variety over the four days we were there.
Stayed in April 2024
Reviewed: 25 April 2024
Natalia
UkraineNose
Location
Stayed in April 2024
Reviewed: 22 April 2024
Cory
United StatesGreat location and staff was more than welcoming and knowledgeable of area and recommendations. Hotel is also extremely clean and very neat concept. Rooms were well proportioned, comfortable and quiet.
Stayed in April 2024
Reviewed: 21 April 2024
Emma
United KingdomLoved the new versus old in regards to the aesthetic of the hotel as a whole and the rooms. The reception staff were extremely welcoming and helpful. Lovely, clean room with balcony!
Stayed in April 2024
Reviewed: 20 April 2024
Francisco
United StatesThe style and architecture of the building is so appealing and unique! The hotel is in a great location with shops and restaurants in every direction.
Stayed in April 2024
Reviewed: 17 April 2024
Jonathan
United Arab EmiratesBreakfast was a bit fussy
Room was lovely. Location perfect. Staff were charming.
Stayed in April 2024
Reviewed: 14 April 2024
Michelle
United KingdomPut sign requesting for room clean when we left in the morning (before 11am). The room had not been cleaned by the time we returned 3.5 hours later (between 230 and 3pm)
Modern, well decorated facility. Very convenient and nice bodega on site for grabbing coffee, drink, food.
Stayed in March 2024
Reviewed: 12 April 2024
Dora
IcelandGood location, friendly and helpful staff and clean
Stayed in April 2024
Reviewed: 12 April 2024
Rivero
United StatesInteresting hotel architecture Excellent service well located
Stayed in April 2024
Reviewed: 11 April 2024
Mike
United KingdomVery stylish hotel. Very clean and comfortable. The staff were amazingly friendly. The breakfast was great.
Stayed in April 2024
Reviewed: 8 April 2024
Gillian
AustraliaIt’s expensive but it is worth it
Brilliant service, amazing decor, extremely comfortable. Felt really indulged
Stayed in April 2024
Reviewed: 7 April 2024
Timothy
United StatesThe individual room temperature control actually works.....and very well. Bidet. also functions well. As well as the super duper shower. Complimentary bottled water and chocolate. The dedication of the staff is bar none the best in Spain.
Stayed in April 2024
Reviewed: 30 March 2024
Sarah
United KingdomNothing
Location and the friendly attentive staff
Stayed in March 2024
Reviewed: 28 March 2024
Ysabel
United KingdomNothing
The reception team were amazingly friendly and adored our dog! I couldn’t praise them more. They were so friendly and helpful! Every moment we felt looked after and part of the Taylor family
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content