Erribera Kalea, 13, 48005 Bilbao, Spain
#1 of 62 hotels in Bilbao
Guests' ChoiceBased on 934 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.6
Facilities
9.2
Staff
9.7
Value for money
8.7
Free WiFi
9.5
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End of dialog contentReviewed: 7 June 2024
Patricia
United KingdomStaff were very helpful, use of freely available umbrellas was very helpful. Easy access to old town and more interesting neighbourhoods across the river, including railway station.
Stayed in April 2024
Reviewed: 5 June 2024
Cathy
United StatesBathroom shower was very slick/ slippery when wet with nothing to hold on to. Could have used more towels on 2 of the days
Room was spectacular with many windows and river view. One of the best rooms we’ve stayed in
Stayed in June 2024
Reviewed: 5 June 2024
Karen
United KingdomA little expensive for what it was
Location & the fact it was an old building that had been renovated
Stayed in June 2024
Reviewed: 3 June 2024
Robert
AustraliaGym in basement is small. Reception staff varied significantly in terms of helpfulness and advice. Rooms on smaller side.
Good location, modern vibe in old city, interesting room adaptation of old building and nice breakfast. Has a reasonable amount of street noise.
Stayed in June 2024
Reviewed: 2 June 2024
Ana
GermanyReally great staff, super friendly and helpful, great bar, good recommendations for the city! Loved the location - very central.
Stayed in June 2024
Reviewed: 2 June 2024
Pieter
NetherlandsNo buffet. Choice of set menu is better.
Stayed in May 2024
Reviewed: 1 June 2024
Edwin
United StatesRooms are not fully soundproof with some noise coming in from the adjacent alley at night.
Newly renovated building with character. Nice but expensive Michelin star restaurant in the hotel. Good location for sightseeing.
Stayed in June 2024
Reviewed: 27 May 2024
Andrew
United KingdomThe soundproofing between rooms and to outside is not good. Breakfast was a bit uninspiring, hot food on cold plates and a bit bland.
The location is very convenient for the old town and the Guggenheim. The staff particularly on the front desk were very welcoming and helpful. The parking although apparently quite tricky is straightforward if you follow the hotels instructions. The Warehouse decor style is a bit brutal in places but the rooms are pleasant.
Stayed in May 2024
Reviewed: 24 May 2024
Sarah
IrelandNot alot, the only minor thing is it is located a little bit out from city centre but not by much 8/10min walk away
Building itself is beautiful and nice touches like a note and chocolates left in your room. The restaurant upstairs (Ola) is worth checking out and staff were friendly (especially the woman when we were checking out)
Stayed in April 2024
Reviewed: 23 May 2024
Robert
CanadaCheck out brought the start of the tipping culture prevalent in North America. Despite the assurance it is voluntary it still feels like extortion. Prefer Europe doesn't fall into this trap.
Loved the hotel and the remarkable reno job. Great location on the edge of old town and right on the river walk. Check in went well despite some disagreement among staff about the ability to park short term in the pedestrian area. It is a little tricky finding the 'opening' to the street. Parking lot is indeed in sight of the hotel but not what you imagine by that statement.
Stayed in April 2024
Reviewed: 17 May 2024
Laila
KuwaitLocation was great. Room was well designed, pleasant and very clean. Would stay there again.
Stayed in May 2024
Reviewed: 14 May 2024
Barbara
United StatesExtraordinarily helpful and friendly staff.
Stayed in May 2024
Reviewed: 11 May 2024
Bogaerts
BelgiumNothing
Nice and trendy hotel, perfect location, friendly staff. Breakfastformula was nice but pretty stressful for the staff to get in done...but they did it with a smile :)
Stayed in May 2024
Reviewed: 10 May 2024
Kenneth
United Statesnothing.
Room had a great river view and huge bed. Was very comfortable. The lady at the reception was amazing. So helpful and kind. The location was outstanding.
Stayed in May 2024
Reviewed: 1 May 2024
Luiza
Romania-
Everyone at the reception was very nice, the room was clean and the bed was very comfortable. It has an excellent location.
Stayed in April 2024
Reviewed: 1 May 2024
Kerry
United StatesFrom the moment we walked in, the staff couldn’t have been more friendly or helpful. The design of the hotel is modern with a beautiful mix of architecture and design features from historical Bilbao. Having the cafe next door was very handy as well. I couldn’t recommend this hotel more. We’ll be staying here again on our next trip to Bilbao!
Stayed in April 2024
Reviewed: 30 April 2024
Lena
GreeceThe location is fantastic and the building has a rare architectural style you will love The Hotel has everything you need and the staff is very helpful to all your needs Again and again TAYKO
Stayed in April 2024
Reviewed: 30 April 2024
Christine
United KingdomNothing
Friendly staff excellent high quality food wonderful breakfast clean room and public areas great location
Stayed in April 2024
Reviewed: 30 April 2024
Kaye
AustraliaProblem with tv which turned itself off every 7-8 mins and had to be restarted We didn’t report it because it wasn’t a big issue for us
Location was excellent but the outstanding feature was the helpful cheerful staff for whom nothing was too much trouble
Stayed in April 2024
Reviewed: 29 April 2024
Jan
Czech Republicnothing
Location, friendly staff... all great
Stayed in April 2024
Reviewed: 26 April 2024
Michael
United KingdomWe really liked the hotel. If pushed to find a downside there could be more clothes storage space in the rooms ( a frequent issue). Also the bathroom sinks are shallow. Minor niggles only.
A great location for the old town. Well designed public areas. The hotel had a good atmosphere. It has a sensible balance between a boutique/designer type feel but being very practical and user friendly. Very friendly staff. Nice ground floor bar and breakfast room ( restaurant later on). Rooms are well designed. Reasonable sized bathroom. The breakfasts were very good with a bit of variety over the four days we were there.
Stayed in April 2024
Reviewed: 25 April 2024
Natalia
UkraineNose
Location
Stayed in April 2024
Reviewed: 22 April 2024
Cory
United StatesGreat location and staff was more than welcoming and knowledgeable of area and recommendations. Hotel is also extremely clean and very neat concept. Rooms were well proportioned, comfortable and quiet.
Stayed in April 2024
Reviewed: 21 April 2024
Emma
United KingdomLoved the new versus old in regards to the aesthetic of the hotel as a whole and the rooms. The reception staff were extremely welcoming and helpful. Lovely, clean room with balcony!
Stayed in April 2024
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