It's more like three but not four stars hotel. Rooms and furniture are tired, they need to be renewed. Toilet flush didn't work properly. It was dark in the apartment. Cleaning service only changed towels and sheets. The floor was never cleaned even though we stayed for 9 days.

Beautiful hotel architecture. The staff at breakfast was friendly and nice. It's comfortable, that the hotel bus takes you to the city beach and back.

Stayed in April 2024

WiFi in the apartment did not work most of the time (we had to go down to Reception for access) ; The Air Conditioner was not very effective on hot days

Spacious apartment with two bathrooms/WCs

Stayed in June 2024

The air conditioning wasn't very cold and also quite loud when on. Our apartment was in the white house and loud on a morning when breakfast being served, so not much chance of a sleep in. No balls allowed in pool 1 during certain times but pool 2 closed for renovation. The works were very loud and also unexpected works round pool 1 during our stay.

Large 2 bedroom apartment. Very comfortable beds. Plenty of activities at the pool for the kids.

Stayed in May 2024

Beds weren’t too comfy, air con isn’t the best but did have an impact.

Spacious rooms and staff were really lovely.

Stayed in May 2024

Rooms a little dated. Room only cleaned once during our stay.

Nice pool area. Good entertainment

Stayed in May 2024

The lift has failed a few times, had to walk up twice with kids to Level 6. It makes it not easy having heavy water bottles in hands. However, after making the phone calls to the reception, maintenance were dealing with the issue immediately. Water pressure on the second floor of the apartment was really low, so we were using taps on the first floor Seen a few insects in one of the rooms (one of which was pretty big).

The size of the apartment was impressive. It was spacious and clean. Phenomenal view from the balcony with lovely sunsets of course. Meals is the buffet were good, nothing special though, but kids loved it. The shows in the evening were great, again, kids enjoyed most of the evenings. The pools are lovely, the staff at the bar is friendly. In general, everyone from us were delighted to stay in the hotel. There are big chances of us coming back to the same spot.

Stayed in May 2024

All good.

Nice spacious apartment and well equipped and very quiet at night.

Stayed in May 2024

Unfortunately we had some little bugs in the kitchen 2 days, but I heard it is common in Canarias. Spa is old and overall rooms needs to go through some refresh.

Staff was always helpful and smiling. Pool are really nice and the value for the price i considered really good ! Breakfast is also good and has variety of products.

Stayed in April 2024

Rooms were not the cleanest, hairs around the room and some small bugs were present the whole time. Toilet smelled quite bad because of some installation issues and there were flushing issues with toilet. Overall, not so clean. + we booked king sized bed and received 2 separate beds connected together - it was changed later to a different room, but I had to contact Booking for it.

Great location with great view (if you get a right room). Breakfast had huge amounts of different kinds of food, big kudos for that. Rooms are quite big and spacious, lots of room to be comfy. Staff does show appreciation to you and will help with anything that is required, kudos to them!

Stayed in May 2024

Furniture is a bit dated. Kids club open only from 11am to 12:30pm. Would be nice to take kids there later in a day as well. Entertainment at the main pool was sometimes to loud

Great place to stay with a family. We were here only four nights but had everything we need in one place. Supermarket, pools kids club,,breakfast was great. A lot to choose from. Perfect location outside of the crowd if you prefer that. You can use their free shuttle bus to the beach and back.

Stayed in May 2024

The breakfast area is no where near big enough for the amount of guests. We queued outside to get in every morning and never once made it to a table inside. We were seated outside which was not ideal as it was only April and still cool and breezy in the morning. Hotel is also up quite a large hill.

The room was huge, 2 full bathrooms and a good kitchen with a very large balcony with sun loungers

Stayed in April 2024

The air conditioner could be better, bathrooms and the room need a Little bit of refreshment, maybe consider a posibility of all inclusive offer.

The view from the hotel is amazing, very friendly staff, very clean place, overall we were satisfied, good value for money.

Stayed in May 2024

Breakfast. More toasting machines would be welcome. Please provide tomato juice. Close the main door as no-one likes to sit at the tables in the draught. Balcony door lock did not work. Air con in the room was largely ineffective but the ceiling fan was adequate and quiet enough to leave on overnight.

Pleasant staff at all times. Good food choices except breakfast. Shower, good supply of hot water. Spacious rooms. Pleasantly decorated.

Stayed in May 2024

Clean spacious

Stayed in April 2024

The hotel is on the hill and could be tiring for people with mobility issues to get there

The staff is very nice and helpful.The breakfast was nice as it offers wide variety to choose from .Great location not far away from the airport,around are few restaurants and local shop,the hotel has a bus service to the beach and back.

Stayed in May 2024

Poolside menu changed and cheaper options taken off the new menu. Not enough cheaper luncheon time options for families at a reasonable price point. We enjoyed the chips and wedges as a snack but these where removed and next option was chicken nuggets at 8 euros plus. This was extremely disappointing and others felt the same way.

Two bedroom apartments large and clean with two bathrooms. Hotel was well maintained. Animation team improvement on our Dec 22 stay as more events held in a more suitable place by the main pool. Credit to Roberto and the rest of the excellent team!

Stayed in May 2024

The walk

View, pool

Stayed in April 2024

Our kiddle was stolen from our room which was very disappointing

The pool was fab with great entertainment.The hairdressers on site was lovely with a lovely girl working there

Stayed in May 2024

Breakfast ok

Good location, entertainment, pool etc

Stayed in May 2024

See above

Room good but bathrooms need updating. Looks good on the surface but when you look closer it’s getting tired. Bathroom door rotten at bottom. Towels were off white in colour but overall good room and balcony was great size

Stayed in May 2024

(maybe it was just our room, but) Some wear and tear of the furniture and the floor. It does not bother too much, but it gives a feeling of not giving 100% on details (where the devil lies :) )

Helpful and organized staff. Choice of swimming pools. Nice and rich breakfast. Spatious rooms and hotel area. Supermarket inside the complex!

Stayed in May 2024

A couple of staff members weren't very helpful. One gatehouse member kept asking for quite a few details even though we were staying at the hotel and only dropping off family and friends and parking outside and one restaurant member didn't respond to a morning greeting yet insisted on chasing after to ask if we had breakfast booked even though we were asked this before and were wearing the wristbands provided and proceeded to act surprised when he found out we had this included. Reception staff had varying degrees of knowledge. Rooms could be better maintained.

Good location and facilities. Hotel is surrounded by restaurants and has a bus to go to the beach (didn't use it as we had a car). It is on a hill so the view is great (plan for this when returning on foot to the hotel). It has 3 swimming pools and kids pools. The main pool has a restaurant and bar. You'll also find a small gym and spa. All rooms are air conditioned with separate (albeit basic) controls in the bedroom.

Stayed in May 2024

You had to contact reception about your appartment cleaning. We were there a week only cleaned once. Yes you can see the sea from here but it is a good 15 minute walk down

For families good there was a great entertainment team on site. Great pools as well. Good size appartments

Stayed in May 2024

The flush on the toilet was temperamental.

3 pools to choose from. On site supermarket. Nice views. Big balcony/terrace and big apartment (one bedroom apartment. Great value for money. Great staff

Stayed in May 2024