Carretera General TF-47, Km 9, 38687 Guía de Isora, Spain
#3 of 64 hotels in Guía de Isora
Guests' ChoiceBased on 211 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.1
Facilities
9.3
Staff
9.4
Value for money
8.6
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Peter
United KingdomAmazing location, views and lovely hospitality from the staff.
Stayed in May 2024
Reviewed: 20 May 2024
Sinead
IrelandIt advertised a playground and there was none. They only offer a kids club or a play tent in your room with toys for €70 - we booked because we had a small child and wanted a pool and playground. Very remote so you need a car and no real shop on site
Very clean, beautiful grounds, lovely cozy / comfortable apt with lots of room.
Stayed in May 2024
Reviewed: 16 May 2024
Philippe
Belgium- Golf closed without notice - Expensive prices for drinks at swimming pools
- Wonderful swimming pool - Professionalism of the staff - Enjoyable appartment
Stayed in May 2024
Reviewed: 13 May 2024
Ole
Netherlandsamazing view with sea and golf court, beautiful and spacious apartments, very calm, great to have shuttle to the beach
Stayed in May 2024
Reviewed: 13 May 2024
Eglė
LithuaniaThe waterproof mattress cover a thick blanket on the bed causes some discomfort. 500 euro deposit on check in and more than 2 weeks after we are back at home it is NOT RETURNED YET.
breakfast is not very abundant, but good, several standard choices every morning and a changing "national" menu. The environment is beautiful and tidy. Very spacious and modern apartments. The pool with lovely view over the sea.
Stayed in April 2024
Reviewed: 11 May 2024
Stanislav
United KingdomProperty is very comfortable, clean and fresh
Stayed in May 2024
Reviewed: 8 May 2024
Yvonne
SpainNothing!
Everything! But especially; the luxury, the staff - who couldn’t have been more pleasant and helpful, the pools and access to the beach below! The setting is beautiful and tranquil …… I cannot recommend it more highly! 🤗🤗🤗
Stayed in May 2024
Reviewed: 10 April 2024
Rachel
United KingdomThe waterproof mattress cover on the bed made me sweat! No onsite shop or choice of restaurants
Peaceful Everything new, clean and modern The amazing beautiful setting and gardens
Stayed in April 2024
Reviewed: 9 April 2024
Manoj
United StatesThere was a lot of flies. They could have provided some more basic toiletries like toothbrush or toothpaste but other than that it was amazing
The room was very spacious and we had a beautiful view of the golf course and the ocean. The staff was amazingly friendly, especially Julio and Thomas. Amazing recommendations and suggestions from them.
Stayed in April 2024
Reviewed: 31 March 2024
Hamid
United Arab Emiratesnothing
perfect
Stayed in March 2024
Reviewed: 17 March 2024
Robert
GermanyThere's not much to do with children if you don't bring them to the kids camp.
Very spacious and modern rooms. The pool is just the right size. Lovely view over the sea.
Stayed in March 2024
Reviewed: 15 March 2024
Nigel
United KingdomWas surprised to have to pay a 500 euro deposit on check in. They actually charged our credit card, and it has taken all week since we left to get it returned. Not sure how they would justify keeping any of it, but surely 150 euros would be plenty. Although it was billed as a self catering property, the unit we had was rather lacking in adequate cooking utensils. Perhaps most visitors eat out?
Friendly, helpful reception, apartment was ready when we arrived early. Got upgraded to a two bed very near reception which was a bonus. The Abama estate including the Ritz Carlton hotel is huge, with possibly hundreds of properties and more under construction. Although there are courtesy shuttles available, there’s nowhere really to walk so in our opinion, a car is a must. The nearest village with any shops or facilities was about 10 minutes by car. Golf course was very busy, slow and pricey even at residents discounted rates. One of the most difficult courses we’ve played anywhere. Breakfast buffet was OK, and dinner in the evenings in the two restaurants attached to the apartments was fine with good, helpful service. Three swimming pools and an underground car park were most welcome. Room cleaning was available if you asked for it, not a daily automatic service. Nice big bed, and good shower. Overall an OK experience.
Stayed in March 2024
Reviewed: 15 March 2024
Mary
United StatesThe staff were professional and very kind. Breakfast on the terrace every morning was a treat. I wouldn’t hesitate to revisit Las Terrazas
Stayed in March 2024
Reviewed: 18 February 2024
Elsa
United StatesGorgeous location, spacious suite with 3 bedrooms, jacuzzi and magnificent sunset views
Stayed in January 2024
Reviewed: 9 February 2024
Markus
Germany-
Our family spent two sportive & sunny weeks and had a perfect time. The spacious apartment was tastefully furnished, completely equipped, fast Wifi everywhere (!), and huge balconies with sea-views & sunsets. Bedrooms were comfy, quiet and totally dark (thanks to shutters). Super-friendly and helpful staff. Excellent restaurants (Melvin, Jardines, pool-bar, etc.), plus several more in the neighbouring Ritz Carlton hotel (complimentary shuttle service by car or a 2 minutes ride with self-driven electric cart (daily rentals at the reception). Three nice pools, never crowded, and very beautiful gardens all over the premises. Short-term-bookings for golf (lessons and green-fees, with sedated twilight-options after 3 pm) and tennis, all next door, were uncomplicated, and our trainers Sebastian & Sergio were really exceptional. The location is a few miles away from southern turmoils (Costa Adeje, Las Americas) and northern tranquillities (Los Gigantes (swim the nature pool!), San Juan). Passing through the spectacular Teide National Parc to Puerto de la Cruz takes 90 minutes by car, Santa Cruz / La Laguna is 60 min. via TF1. Unthinkable to find a nicer habitat on Tenerife - we will definitely return.
Stayed in February 2024
Reviewed: 5 February 2024
Thomasjosef
NetherlandsDislike: 1) Only few vegan/vegetarian food options in restaurant
Like: 1) Feedback culture - had some hiccups on arrival, submitted feedback to management who then worked hard to accommodate. Service very good 2) Rooms - modern, large, clean. Kitchen could do with a more utensils (towels, etc) 3) View from the spotless hotel area towards sea
Stayed in January 2024
Reviewed: 26 January 2024
Desmond
IrelandNothing
Standard and quality of apartment and beautiful gardens.Excellent staff.
Stayed in January 2024
Reviewed: 26 January 2024
Alyonalanima
UkraineWe had tiny ants in the villa, that was bothering. The check-in was late because of some reasons, so we lost lot of time waiting. Usually kids clubs are free of charge. But here it had a price-list.
Wonderful breakfast a la carte. Very nice staff, always eager to help. Territory is well-maintained. Villas are amazing, we had seaside view. Big terrace, lots of space. Kitchen amenities, dishwasher and washing machine with a dryer - everything for a comfortable stay. Kids club was great, my 4 y.o. was amazed and happy. 3 heated pools, the gym, amazing views. Comfortable shuttle to the beach and back. You can request additional services: car rental, excursions,etc - the crew of the hotel is very welcoming and helpful.
Stayed in January 2024
Reviewed: 25 January 2024
Tom
IrelandThere is a big construction site next to the complex. Very noisy pile driving going on. The noise cannot really be heard at the pools or the lower levels but up at top of the complex at level 13 & 14 it is very noisy so cannot sit out on balcony from 8.30am to 5pm. We got a move from Block 13 down to Block 5 half way through our stay which helped a lot, so thanks to the staff for that.
Suite, balcony, breakfast, pools all excellent, cannot be faulted. It is on its own, well away from the big resort towns but only 5 minutes by taxi to a small town (San Juan) which has a few nice restaurants. While it is a large complex on a steep hill, shuttle buses (shout out to Thomas) are available. Staff are polite and professional.
Stayed in January 2024
Reviewed: 31 December 2023
Adam
PolandBreakfast
Service
Stayed in December 2023
Reviewed: 10 December 2023
John
United KingdomAbsolutely nothing
Wonderful location, staff delightful, facilities outstanding.
Stayed in December 2023
Reviewed: 9 December 2023
Malgorzata
NorwayNothing.
Beautiful place, very nice apartments and views.
Stayed in December 2023
Reviewed: 3 December 2023
Supriya
United KingdomThere aren't any shops close by so we got a taxi to get groceries etc. Not enough loungers by the pools so we couldnt use the pool one day as all loungers were busy.
Excellent views, the pools were great. Nice bar by the reception, staff are polite. Rooms are spacious and have all facilities. Short distance to the beach and Ritz hotel- transfers arranged by the hotel. Lovely gardens. Great service on check in and check out.
Stayed in November 2023
Reviewed: 21 October 2023
Marija
United KingdomEven if I would like, I would not be able to make it up! Gorgeous place!
You would not be able to imagine a more peaceful and relaxing place than this, especially coming with a child. Every day, we repeatedly noted that this was a true paradise! There are plenty of activities to do as well, such as infinity pools, gym, golf, tennis, and kids club. Just we were more interested in general relaxation, and the spacious, comfortable, cosy apartments were just what we needed! All the staff and their service were exceptional!
Stayed in October 2023
Leixlip, Ireland
Bonito, Brazil
Cortona, Italy
Kaohsiung, Taiwan
Krasno Polje, Croatia
Plano, USA
Voneshta Voda, Bulgaria
Ko Chang, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content