Wish I had more time there to spend. Sunday no food available but plenty around.

Location proximity to everything No bother with pets there Staff couldn't do more each one of them excellent. Beautiful architectural chateau. Made feel very welcome Underground car parking.

Stayed in November 2022

Bar closing at 10.30. Might be for staff shortage but after 10.30 there is nothing else in the hotel..guests need to go to nearby pubs.

The fact that they allow pets is a plus for travellers like me that like to have their 4 legs friend with him. On arrival was a bowl with food and a small treat..what an amazing gesture. The hotel is really amazing. Staff is friendly although could notice some staff shortage for the amount of business but suppose that is the hospitality problem everywhere. Would definitely recommend and repeat The hotel actually exceeded my expectations.

Stayed in October 2022

Bath shower a little cramped

Excellent staff,very pleasant and friendly

Stayed in October 2022

Restaurant is not great, food is very disappointing, bland gristle in first meet ball, should have just asked for pudding ,

Location is good, not to far to the metro, 2km ,parking is very good underground, views over the bay are great.

Stayed in October 2022

Did not enjoy the journey through town it was alarming with heavy stop start traffic and pedestrians darting a cross the roads. Very convenient to the ferry port about 3.5 miles. Be aware it is next to a railway and the harbour but I did not find the noise a problem at all.

Loved the location when we got there relaxed and welcoming ambience very smiling can do staff.

Stayed in October 2022

Going on too long

Good this is going on too long

Stayed in October 2022

The picture shows only the uppee part of the hotel. Below this structure are few more floors. Our room was on the 2nd floor. While big and clean, it was smelling of detergent.

Stayed in October 2022

Room was right next to the train line so could be noisy. Breakfast options were lacking.

Comfy bed, decent sized room and the outside of the hotel looks good.

Stayed in September 2022

limited restaurant menu

exceptional quality of rooms

Stayed in October 2022

We were unsure of surrounding area so we had breakfast at hotel..28 euros for two. Overnight Parking was 18 euros.

Polite and friendly reception staff. Clean comfortable room. We chose the location as it was in close proximity to Brittany Ferries Terminal. Otherwise would not have visited this area. Secure underground parking that is not bookable in advance. Breakfast buffet had a wide choice of food.

Stayed in October 2022

Problem with Google map, could not get me there, so had to get taxi to drive in front of my car

Very nice place

Stayed in September 2022

Nothing

Very nice hotel in good location

Stayed in September 2022

Nothing!

This hotel was a little more expensive than we had paid for in other locations. It is extremely imposing and we had a free room upgrade. The rooms are beautiful and we had a great view from the front of the hotel. We paid for the breakfast on the morning we left for the ferry and were not disappointed. The metro and buses to Bilbao are only a short distance away as is the famous bridge. Great place to explore but very "hilly" . The ferry port was only five minutes away. There was secure underground parking. (At an extra cost)

Stayed in September 2022

difficult to find without sat nav.

it’s character, but difficult to find.

Stayed in September 2022

unique building, good location

Stayed in September 2022

Thought it was slightly overpriced to be honest.

Lovely looking hotel set just off the river bank, clean compact but comfortable room with a fridge.

Stayed in September 2022

A grand old hotel with excellent staff The reception person called “Mediam” was superb

Stayed in September 2022

It was wonderful

This exceeded our expectations. A wonderful experience. Our premium room had a large terrace overlooking the ocean. The hotel was very welcoming to our two dogs. Leaving a bowl and dog treats for them. It's a beautiful hotel with friendly and professional staff. We will definitely go again. Thank you.

Stayed in September 2022

Not possible to get a drink in the hotel at 10pm on a Saturday night to celebrate the end of our tour...

Staff were excellent. Room was clean. Hotel was situated near the Port for our early sailing departure.

Stayed in September 2022

Rather tired woodwork especially in the bathroom.

Excellent location between Portugalete and Santurtzi with easy rail access to the city centre. Secure underground parking. Easy journey to the ferry port.

Stayed in September 2022

Very close to Brittany Ferries terminal. Santurtce is a pleasant town

Stayed in September 2022

A previous user had suggested that a superior room was worth the extra money. We booked the superior room but were quite disappointed with the room size - although I guess it had some extra facilities. Staying 3 nights; I thought it would be worth paying the extra....but I am not really sure now! That said, if staying just one night before the ferry, I doubt a superior room would be required anyway.

Location was good - especially when able to sit outside for breakfast & more especially, an evening drink. The location was perfect for driving on to the ferry on final morning - just 15 minutes direct to the port. Also of note, was the easy access to the METRO - a few minutes walk away with regular train into Bilbao for sightseeing. (In this regard - we found no reason to stay around the town where the hotel itself is located - our one short walk in the area was quite boring). Breakfast, Bar and Restaurant food (in the evening) were all fine - no need to think of looking elsewhere. Prices and service were as expected - nothing out of the ordinary.

Stayed in September 2022

None

Nice and comfortable, near to train and metro.

Stayed in August 2022

The lack of British TV channels. The dinner menu was a bit short on choices.

A character building which has been well maintained. The breakfast was varied and plentiful.

Stayed in August 2022

A beautiful hotel beside the ocean.

Stayed in August 2022