The room was hot and we didn't manage to cool it down from the settings.

Good sauna & jacuzzi in the spa area and breakfast! Pets allowed, 20e per night. Free parking in front.

Stayed in December 2023

Beautiful location with great views.

Stayed in July 2023

Rooms a bit small and soundproofing truly awful

Amazing location and lovely architecture

Stayed in August 2023

Dinner buffet was terrible. Worst food ever. Town very “dead” in summer time.

Nice receptionist

Stayed in July 2023

There was no room service available. It would be nice some facilities to buy water or prepare coffee or tea!

The location was good! The staff were very friendly.

Stayed in December 2022

All good.

Arrived and got the dates wrong and booked in for the following day.. the day staff sorted this out for me and were very helpful. Big thanks 🙏

Stayed in September 2022

It was very hot in the room when we entered and the airco did not work, even after 1 hour it did not cool down a bit. Luckily the window could open at night. The freezer compartment of the fridge did not work. We opted for two beds when booking but apparently that was not available. We couldn't have dinner as it was reserved for groups. We had counted on it. The distance to Sallent, but we probably should have known.

The area is beautiful. The lovely village Sallent is 4.5 kilometer away. Within walking distance you only have the (winter sports) hotels and some tourist terraces/ pizzerias etc. Hotel is clean and room is spacious, spacious bathroom with bathtub. Bed is good with fine sheets. Friendly receptionists. Check in and check out went smooth and fast. The Spa - swimming pool- is free for guests. The stay was ok.

Stayed in August 2022

Air conditioning was awful…. Left it on for an hour to cool room…it warmed it up! The in room fridge…put some drinks in for the night to chill…they came out hotter the following morning. Was advised that dinner was not served when I checked in…so went for a wander into the nearby village to return on the second night of my stay to find dinner service in full swing! Slightly tired…nearly update time?

Breakfast was excellent, plenty of choice. Location was superb,every room seemed to have a fantastic view. lovely large comfortable rooms, well separated en suite with good facilities.

Stayed in July 2022

Great food and location. Mattress was way too soft so didn’t sleep well

Stayed in February 2022

There is always only one person at the reception. Sometimes there are queues that take 15min to get help. Same with the phone, nobody to answer.

Nice place, clean, comfortable room, very nice breakfast. Good location- right in the center. Free shuttle to the ski station.

Stayed in January 2022

clean, friendly, good value, felt comfortable with our dog

Stayed in February 2022

Did not clear snow off the terrace so wife could not sit in the sun.

Staff were lovely, lift shuttle service and the room.

Stayed in December 2021

The only thing I dislike was that they stopped serving dinner at the cafeteria at 22.00h and we didn't arrived on time.

Breakfast was amazing and the beds super confortable. The transport to the ski station very Clean, Safe and Puntual. I loved our stay at the hotel.

Stayed in December 2021

Thought the breakfast selection was only average and would have expected better for 4 stars

3 course evening meal at 18 euros was good value and the entrecot steak was enormous. View out over ski slopes was great and would be spectacular in winter.

Stayed in September 2021

We had triple nr. 121, view trough window was to inside of hotel- absolutely to nowhere. never take triple!!! In SPA complex windows must be cleaned and Steam sauna should fix- it was cold inside and without steam.

Location- hotel position is almost in teh centre of vilage. extra cosy beds. quite large number. breakfast was perfect. spa witjout aditional charge.

Stayed in August 2021

Nothing not too like

Everything

Stayed in July 2021

Comfortable beds and large rooms.

Stayed in June 2021

Everything was ok

Best views on the mountains, balcony included. We have stayed with pet, and we found dog bed and food bowls ready in the room.

Stayed in August 2023

Furniture in the room was old and moist. The air conditioning did not function properly. The breakfast was of low quality.

It was easy to access paths for hiking into the mountainous area. Staff were friendly.

Stayed in July 2023

The wifi signal was weak, I could hardly connect in my room, plus I had to sign up, and agree to some terms and conditions (no other hotel I've been in had that) The air-con basically didn't work, it turned on but only output a tiny bit of air that wasn't cool. I slept on top of the covers I was so hot. The dinner was okay, but not the best for the money (buffet style) and charging €11 per night to park my motorcycle in the garage felt like a rip off.

The room was nice and big, spectacular views of the mountains, very friendly staff. Pool and spa (I didn't use them but nice to have) The bathroom was nice.

Stayed in July 2023

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The view is amazing, the room is elegant and clean. The bathroom is big.

Stayed in August 2022

Travelers with pets need to beware. We were aware of the 20 euro charge, which was fine, but restrictions applied to pet movements whilst at the hotel are prohibitive. Our dog was not allowed in the restaurant, which we understood, but we weren't allowed to sit and eat breakfast in any other room, including the adjacent bar area, which was empty in the morning, and our own room. The only way for us to enjoy breakfast would have been to leave the dog in our room, which was unacceptable given that this was an unfamiliar environment for the dog. Extremely annoyed about this.

The room was a good size with plenty of space, and was clean.

Stayed in July 2022

Many things, please see our complaints letter: The hotel manager said he could not give a discount as the booking was via booking.com, we would have expected as valued customers that your team would have negotiated with the hotel. Based on your reputation and the marketing you portray on behalf of the hotel, not all the facilities were on offer. We booked the hotel specifically for the sauna and steam room for use every day after skiing as required for mature customers! The hotel is tired, the decoration and facilities are in places past their best and are not a 4 star standard. The mini bar as advertised by your company is only a fridge! I would advise you to visit the hotel and alter your marketing literature accordingly, we trusted booking.com and have been badly let down! We have photographs to prove torn sofa's, worn wooden sinks etc. The hotel offered us a 25€ free meal in the restaurant for 1 person, the other 3 would need to spend 75€. We did not take up this initial offer as the restaurant is not conducive, it is brightly lit and there is no atmosphere, also numerous lovely meal choices are available in the town for a lot less cost and in nicer restaurants! We were awaiting an offer of an alternative means of compensation for the lack of working facilities following the receptionist speaking to the hotel manager, this never came into fruition. The weather turned on Thursday which prevented us from skiing. Had all the facilities been available, we would have stayed as planned until today. All in all it was an unpleasant stay, given we have spent nearly 1,000€. We await a more positive response from your team.

Location

Stayed in April 2022

too hot in the rooms

great location and facilities. exceptional service to slopes

Stayed in March 2022