For an expensive hotel, there were quite a lot of things that were not up to scratch. Two basins in the bathroom, but in neither did the plug work, and one had a tap that dripped onto the counter. A table lamp on the desk did not work. Breakfast was mediocre, again especially considering the price. Hot food mostly dried up, though the scambled egg was surprisingly good, rolls etc in short supply by 10am

We booked at the last minute aas our flight home was cancelled, so we had to go for a much more expensive hotel than we would normally book. Bed was comfy, room and bathroom both a good size. Central location.

Stayed in May 2024

None

We got our best room overlooking outside the street

Stayed in May 2024

We could hear music in our room as from 8pm from surrounding events. Also we could hear all that was happening outside the room door very clearly, ie the cleaners at 7am, other guests talking.

Very central location, value for money hotel. Great staff, good restaurant.

Stayed in April 2024

The furniture is very worn, the doors in the rooms let in sounds

Excellent location, very attentive and cheerful staff

Stayed in April 2024

Our room was just above the nightclub so it was quite noisy till late night.

Very good location

Stayed in March 2024

Confortable be, quiet room, nice staff Good location

Stayed in April 2024

I slept well, but my husband found the mattress a little too firm. Personal choice and I was happy with the bed so not really a complaint.

The location was perfect. Very central for main sightseeing areas yet quiet thanks to insulation measures. Breakfast was excellent in variety and quality. Little touches like a kettle in the room and a welcome gift of small chocolates, sweets and water were much appreciated. All staff were friendly and very helpful.

Stayed in March 2024

The room was very dark, windows to the patio without access to sun

Very nice restaurant

Stayed in March 2024

Great hotel that is centrally located. The staff are amazing! The food is great. I had a room with a terrace and it was perfect. Everything is easy to access by walking and metro stations are close by as well.

Stayed in March 2024

Nothing

Great location, lovely terrace

Stayed in March 2024

Not major, but the policy that they have to enter the room after 3 days for cleaning even if you put “ do not disturb “, but overall my family had one of the best holidays and sure will come back.

Location,staff and breakfast.

Stayed in February 2024

There were a couple of things that stood out. I am a nonsmoker and I don't enjoy the smell of smoke. On my floor I smelled smoke frequently. It wasn't pleasant. My room had a leak in the bathroom from the room above. Not the hotels fault but I was surprised to see drops fall through the lights. There wasn't a real place to store clothes and no iron with an ironing board in the room. There were hangers but it was only enough for one person's clothes rather than 2. My biggest peeve was around some of the amenities. I was given 1 instant coffee a day and had to buy coffee throughout the day. This is different from other hotels as they tend to give you a bit more free beverages (water, tea, and coffee). My room didn't have a view. My window faced a wall.

There were several pluses. The location was great. It was relatively close to the main attractions in Madrid. The trains and buses are nearby. Taxis are literally at the front door of the hotel. The staff was extremely kind and helpful especially the cleaning people. They did a spectacular job keeping everything tidy for us. The breakfast buffet offered a good variety of food. It is definitely worth the investment. I didn't need to branch out and look elsewhere for breakfast. There was a refrigerator with the option to purchase beverages inside. I do appreciate having a mini fridge so I can put my purchased food/beverages. The room had great lighting. It was especially helpful as I was reading early morning to prepare my day. The bathroom was the best room. It offered a bathtub and a shower. There are huge mirrors and a makeup mirror which I enjoyed For the price, it is a great place to stay overall.

Stayed in February 2024

No welcome water in the room.

I have stayed in this hotel at least 5 times. Every time I come back to Madrid, I will book this hotel habitually. It is located in the city center and very close to everywhere I want to go. I have stayed in many hotels in Madrid, and this one is generally very cost-effective. The rooms are newly decorated, reasonably configured, and the size is reasonable. For similar prices, the configuration here is the most comfortable.

Stayed in January 2024

The Wi-Fi on the 8th floor was not consistent. The sliding glass door to the toilet in the bathroom is not private. Not even couples married for 40 years want to hear each other's bathroom activities. Also, there should be a separate light in the toilet room for when you get up in the middle of the night, rather than one bright bathroom area light.

Great location, wonderful top floor suite with terrace, and an extensive breakfast array.

Stayed in February 2024

Not sure I would rate this a 4-star. It's a good 3- star but size of my room and some tiredness of decor/furnishings take away from overall impression somewhat. Things like cheap pillows and thin towels don't help. In my books, a 4-star needs to be very good. This was just good overall, thanks to staff and location. And they try in other ways ... personal welcome notes and a couple of chocolates.

Staff were all great - friendly and professional, including in the restaurant. Food there was also good. Loved the huevos rotos. Location was also very good and my interior/rear room was quiet except for some loud conversations among a tourist family in the hallway. When did people start to think that hotel hallways were their living rooms?

Stayed in February 2024

I always ask for quiet room not close to the street, they gave me this very bad room with a lot of smell from the AC or something. So they moved me to another one on the second floor, it was very bad because there is a new discotheque in the back, so all the night there was music, etc so I had to call the FD at 1am to let them now. They moved me to a better room, at least it was not noisy.

I have stayed at this hotel many times, location is excellent same as the service. Rooms are very modern & comfortable.

Stayed in January 2024

Not a lot to dislike

Good breakfast, great location

Stayed in December 2023

The rooms with window to the interior part has no light during the day.

Great location in the heart of Madrid in walking distance of several attractions.very helpful staff.

Stayed in December 2023

Brekfast....very poor...disaster...

Room...

Stayed in December 2023

Toilet flushing power a little low in my room

Cleanliness, fantastic location

Stayed in December 2023

Everything was perfect

Stayed in December 2023

The fact that the room didn't had any windows to catch fresh air.

Location and breakfast.

Stayed in December 2023

The security, anyone can walk off the street without reception seeing them, they can go up in the lifts and could break into the rooms. A lot of hotels you would have to use your key card to access the lifts

A very nice boutique hotel and the breakfast was exceptional

Stayed in November 2023

They dont provide slippers and you have to walk barefood from the room to bathroom, which is near exit, where you entered earlier with shoes. And it is the first time that I treveled without my! This has to be must in the room, especialy 4 starr? This days appartmans provide them ! It is a huge disapointment for just few cents, what is a cost of paper slippers on the market!

Very comfortable bed, top location

Stayed in November 2023