Plaza de España n.5, Centro, 28008 Madrid, Spain
#10 of 436 hotels in Madrid
Guests' ChoiceBased on 642 hotel reviews
9.2Cleanliness
9.6
Comfort
9.7
Location
9.6
Facilities
9.4
Staff
9.5
Value for money
8.6
Free WiFi
9.1
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End of dialog contentReviewed: 4 May 2024
Reza
IranExcellent staff clean , good airconditio
Stayed in April 2024
Reviewed: 2 May 2024
Nicola
United KingdomNo issues at all!
Great location, rooftop bar and restaurant was excellent, as was the breakfast!
Stayed in April 2024
Reviewed: 2 May 2024
Gianni
ItalyAmazing location, amazing breakfast, comfortable room, comfortable beds.
Stayed in May 2024
Reviewed: 30 April 2024
Daniel
United StatesCheck in and services.
Stayed in April 2024
Reviewed: 21 April 2024
Aileen
United StatesWe liked everything.
Great Location, comfortable and spacious rooms, and great staff.
Stayed in March 2024
Reviewed: 16 April 2024
Wael
QatarThe Area very crowded
Everything was wonderful
Stayed in April 2024
Reviewed: 12 April 2024
Elda
United KingdomThe swimming pool is only open at summer times but is ok
Is close to central and next to Riu hotel Same time close to metro . Also only 15 min away from airport And gou have taxi everywhere every second ( not expensive) depending on location but max is €35 . Lovely staff and rooftop bar and restaurant was amazing . We really enjoyed the trip and recommend
Stayed in April 2024
Reviewed: 6 April 2024
Vineesh
United KingdomNothing to complain
Fabulous property with excellent service
Stayed in April 2024
Reviewed: 5 April 2024
Sunil
United StatesToo expensive for that room size
Location, cleanliness and Modern
Stayed in March 2024
Reviewed: 4 April 2024
Darvasmate
Hungarylack of shelves
Room size, cleanliness, staff
Stayed in April 2024
Reviewed: 28 March 2024
Dean
United KingdomWe had renovations on the floor which affected the hot water overnight however this was well communicated and work was completed overnight with no impact to my stay.
Outstanding room. Friendly and helpful staff, large rooms, extremely clean and great amenities. Perfect location only a short walk from the most beautiful parts of Madrid.
Stayed in March 2024
Reviewed: 26 March 2024
Andrew
United KingdomSee above
Good choice, would have like a fresh selection of cereals rather than boxes.
Stayed in March 2024
Reviewed: 25 March 2024
Jonida
SwitzerlandPerfect location and super friendly and professional staff. Anytime again.
Stayed in March 2024
Reviewed: 25 March 2024
Vulani
QatarNothing
Everything
Stayed in March 2024
Reviewed: 17 March 2024
Dan
RomaniaThe design, location, amenities, staff and food
Stayed in March 2024
Reviewed: 16 March 2024
Penny
SingaporeEverything was good
Clean and spacious with great lighting in room . Location was very convenient too to all places of interest. We walked everywhere.
Stayed in March 2024
Reviewed: 15 March 2024
Monique
NetherlandsThere is nothing not to like on this hotel.
This is how a five star hotel should look like. Really an amazing place to stay. Friendly staff. The whole experience that they provide you is really really good. Check in was really friendly. The smell of the face towels in the room. Breakfast is extremely good. The room that they make ready for you in the west evening. The warm welcome. The help of you need anything. Providing unlimited drinking water. Just everything.
Stayed in March 2024
Reviewed: 28 February 2024
Iyad
United Arab EmiratesThe Gym was nice but small and was not free even for guests,which I found it strange for 5stars hotel!
Every single detail ,every thing was perfect,staff were all friendly,helpful and caring,no exception and miss Dalia was speaking Arabic and ,like others were great help for us
Stayed in February 2024
Reviewed: 14 February 2024
Leigh
United KingdomI didn't like being asked to pay 4 Euro for a jug of milk to take to the room for the coffee/ tea when the only milk provided was two tiny capsules of long life milk per day.
We loved everything. The room was large and very comfortable. 10/10 for cleanliness which enables one to relax fully. They provided everything you could need for a short break.
Stayed in February 2024
Reviewed: 7 February 2024
Vladyslav
Ukraineevery evening at 9 o'clock, a woman opened the door without knocking or ringing and asked if we wanted tea 🤦🏼♂️
Location
Stayed in February 2024
Reviewed: 5 February 2024
Vicky
United KingdomHaving to leave!
We spent three nights here on leisure and I must say everything was excellent and exceeded expectations. Staff are polite, welcoming and couldn't do enough. Comfortable bed in a very spacious room - especially for being standard. Clean, modern and perfect location for city centre. The rooftop bar is a must for pre dinner drinks! We will be back!
Stayed in February 2024
Reviewed: 20 January 2024
Ahmed
Saudi ArabiaThe staff were amazing, very polite, and extremely helpful. Also, the location of the hotel was really convenient, in the heart of Madrid.
Stayed in December 2023
Reviewed: 19 January 2024
Daaij
KuwaitNon
Location & clean
Stayed in January 2024
Reviewed: 9 January 2024
Alberto
ColombiaWIFI failed one day
Excellent design
Stayed in January 2024
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