First, I highly appreciate they allowed me for a very early check in due to my train schedule arrival in Rovaniemi. And then I had the most excellent breakfast. Every single dish served was delicious , exceed any expectations. In the evening , I decided to have dinner in the hotel restaurant , and, again , with compliment to the chef, the meal was divine. Friendly and helpful staff as well both in the hotel and restaurant.

Stayed in August 2023

Lights were kinda hard to figure out but I’m dumb so maybe that was the problem

Clean room. Good location. Great breakfast!! Staff were super helpful

Stayed in August 2023

Expensive

Central location in the center of Rovaniemi, impressive beautiful design, very kind staff, rich breakfast

Stayed in August 2023

A favourite hotel - room, staff, breakfast and dinner are excellent. Very comfortable beds and quiet room. Special thanks to Mark at Reception.

Stayed in July 2023

Excellentes Restaurant

Stayed in July 2023

Had to park elsewhere but it was free.

We stayed here 8 yrs. ago and loved it so that is why we returned here this year. Everything was lovely, delicious and wonderful.

Stayed in July 2023

Room was quite large and comfortable. Staff was very friendly and helpful. Lobby area was very nice. Good location although not much is happening in Rovaniemi in the summer.

Stayed in July 2023

Location, staff, breakfast, conceptual design

Stayed in July 2023

None

Breakfast great and we have rice poridge. And it really have great variety

Stayed in June 2023

I would like to come back. It was so nice!

Stayed in June 2023

The carpet in the Arctic Loft (name of our room) needs to be cleaned or replaced.

Buffet breakfast was outstanding, staff was friendly and helpful, with a special nod to Waldemar, our waiter the night we dined at the attached Arctic Boulevard Restaurant (which was also our best meal during our ten-day stay in Finland), location in central Rovaniemi is great, decor is very rustic Arctic.

Stayed in June 2023

beautiful rooms, perfect location, amazing breakfast!

Stayed in June 2023

Very minor detail, but something easily improved. There was only a half a roll of toilet paper in the room. Would be nice to have a spare roll in the cupboard somewhere, so visitor doesn't have to request it from reception.

Service was attentive. Great thing about the room was that air conditioning actually worked and it was possible to set to a comfortable level. Many hotels have air con, but temperature cannot be adjusted. Breakfast was great. Convenient location for business.

Stayed in May 2023

I miss some of the cocktails the hotel used to serve, especially the Tulle (sp), which sadly nobody knows how to make now. I think in the past the bartender must have just known how to make a lot of outstanding drinks and when he left, they left, too. It's a small detail, but those little touches like specialty drinks, really make an impression.

I was one of the first guests at this hotel the first week it opened and I will always stay here when in Rovaniemi. It is still my favorite hotel in Europe, though I will admit that the first cook the hotel had (years ago) cannot be topped and I miss some of the entrees from earlier visits. The room is very comfortable, though if you get a room where the sun beats through the window, you'll need to turn off the heat and crack open a window. Everyone working at the front desk is super friendly and helpful. Breakfast is still the best of all places I stay in Germany and Finland. On this visit,I ate dinner at the hotel every day and it was excellent. I particularly loved the salad and the reindeer tartare. Waldemar, the server, does his best to please. Finally, it is nice to be able to reserve the sauna for personal use, and it is a good one. For first time visitors. . . if you appreciate art, do not miss the Korundi. The curator there is outstanding. If you get the Culture Pass, it allows you to go to Korundi, Arktikum, and Pilke as many times as you like for a week. All three museums are really good. I went to Korundi every day I was there. Also, be sure to find out if there are any concerts or dance concerts at the Korundi while you are there. Fun place.

Stayed in May 2023

good location and design hotel

beautiful decoration,comfortable hotel and good service

Stayed in April 2023

Bad carpet. It's spread so many black dust into our nose.

Good bed.

Stayed in April 2023

The pillow (I am very precise about the pillow, sorry..)

The bed was super comfortable but the pillow was a disappointment because lumpy, not like I was expecting in a four star hotel. The staff. The guys at the reception delivered a very good customer service (Max?). Thank you! :) Also the floor custodian who made the extra bed for our baby. Kiitos! :) The breakfast was great but not exceptional.. some small details that annoyed but maybe just a matter of taste. I was missing a small tray for all those little shot glasses and not having to walk back and forth for so many times...

Stayed in April 2023

There is not something that we did not like. If I had to mention something is that there should be a little more space for a second suitcase in the room. Other than that everything exceeded our expectations.

Very warm room, nice decoration, stuff is very friendly. Breakfast is great with lots of options and local tastes. The location of the hotel is superb right in the center of the city, within walking distance from everything.

Stayed in March 2023

no issues

Modern, clean, great location, food & drink good

Stayed in March 2023

There is nothing we didn't like

I cannot recommend this hotel highly enough. The location is very central to everything - within walking distance of restaurants, shops, travel centers etc. The breakfast is delicious, there is plenty of choice for everyone. The rooms are very large and extremely comfortable, slept so well every night. The rain showers are exceptional especially after a long day of outdoor activities in the cold and the underfloor heating in the bathroom was lush. The staff at reception are so friendly and helpful with every inquiry we had, nothing was too much trouble at any time of day or night. The bus for Santa Claus village & airport is just outside the back door of the hotel so very easy to access. If you are considering booking this hotel don't hesitate you will not be disappointed.

Stayed in March 2023

The breakfast choices could do better 🙃 it was ok but there could be more options

The staff were amazing and friendly

Stayed in February 2023

restaurant could be a bit more cozy

very nice apartment with outside hot tub, great breakfast and dinner. very friendly staff

Stayed in January 2023

Don’t miss breakfast if you stay in this hotel,it’s exceptional!

Stayed in February 2023

The employees are very friendly, knowledgeable and helpful. The room ist nicely designed and has everything you can need. Breakfast is awesome 👏🏻 The best of the best with a large selection of Vegan Food 🍲. Dinner was also delicious so respect for the chef and his team. I love all about this hotel 🏨

Stayed in February 2023

Nothing

Beautiful room, always lovely and warm. Breakfast was amazing and the staff especially Max at reception are so helpful and very nice

Stayed in January 2023