Resort that has it all and amazing staff and facilities were excellent

Stayed in April 2024

The breakfast was too good, a lot of variety to choose from. Staffs are very friendly and helpful, wears a smile at all times. The hotel was very clean and the beds were very comfortable. Swimming pools had a slide.

Stayed in January 2024

WiFi not so strong and it disconnects sometimes. Beach area not really conducive for bathing (although this is not the hotel's fault).

Lots of breakfast options. Room is spacious and clean. All staff are very friendly, helpful and accommodating.

Stayed in April 2024

Lighting

Clean

Stayed in April 2024

Not something I would comment on, but incase you take feedback - bed mattress needs to be reviewed. Our room mattress was quite soft, it sunk down quite quick after sitting on one side. For the comfort and support, do not recommend the bed for a long period stay. You'll find after a few days your back start to ache.

Location was highly convenient, extraordinary service from the team, breakfast buffet was so good, so many varieties to choose from, Dinner buffet was just as good. I loved the activities, the pool table and table tennis room, my husband and I really enjoyed our stay. Will definitely look to return in the new year.

Stayed in March 2024

internet was slow

great B/F

Stayed in April 2024

Lot of time taken to fill out paperwork when hiring non motorised equipment. That process could be made much simpler if it was done electronically.

Fantastic breakfast. Such a great variety of food. The staff are amazing. So friendly and welcoming. Beautifully landscaped gardens. Highly recommend.

Stayed in April 2024

That we had to leave.

Exceptional in all aspects.

Stayed in April 2024

As mentioned to one of the staff we stayed in the adults only wing, the wing that runs straight towards the ocean not the parellel wings. the issue was the smell of mould/dampness when you enter the corridor . i am not sure if this is the wet carpet ? it was unpleasant smell. that is the only negative i can think of .

We absolutely loved the breakfast. The menu was great, honestly it was my favourite meal of the day eating at the Wautiu cafe/restaurant . The pool in the adults only section is amazing. the service in the area is also fantastic. the staff are all so friendly, each and every one of them are great happy people.

Stayed in April 2024

Amenities can be approved a bit

Love the pool!

Stayed in April 2024

Could not recommend this enough!!!!! Better than the Hilton

Stayed in March 2024

Amazing stay great trip overall

Stayed in March 2024

Being a long way away from the main area

Ovberall great placve to stay

Stayed in March 2024

Excellent service

Stayed in March 2024

Airconditioner

Location

Stayed in March 2024

We had our rooms upgraded but the rooms we were given were newly renovated and right next to rooms that were currently being renovated so during the day, you could almost hear every bit of drilling happening next door. Our room, being a newly renovated room smelt like fresh paint and gyproc boards. We tried to air the room out by leaving the door open only to walk back in to a puddle of water caused by condensation. The staff, however, were great, attended to the room and made it good as new! Vinaka Sofitel team!

The staff are absolutely amazing and the rooms were super clean & serviced more regularly than I thought. Food was great & location was perfect, being only a short walk from the port. We were a group of friends and having the Republik bar and club right at the hotel was perfect for us!

Stayed in March 2024

noise transference between rooms

brilliant staff service and fabulous food

Stayed in March 2024

Pillows were too flat but you can customise pillow at the pillow shop

Breakfast was amazing and location, staff and friendliness superior to others

Stayed in March 2024

The price was a little high

The staff!!!

Stayed in March 2024

Pool was a bit too warm for my liking Pillows , lucky could swap

Breakfast was really good Pool activities were good

Stayed in March 2024

The pillows were terrible, squished down to nothing when laid on and pillow "shop" was closed when I went to bed so couldn't change them.

Very nice, tidy clean rooms, good pool and friendly staff. Beautiful lobby.

Stayed in March 2024

We stayed in the WaiTui club - The staff were amazing!! The breakfast was great, not many vegetarian options which was a bit disappointing. The cocktail and canapé hours were a fantastic bonus!

Stayed in March 2024

Nothing

All very good

Stayed in March 2024

The recent refurbishment of the rooms was fabulous.

Stayed in March 2024

Speciality dinner menu was a little restrictive but buffet was otherwise a great choice.

I loved how accommodating the hotel was when i made an error while booking and arrived a week early than expected. Service was top notch and I will be back for my honeymoon..get me deal, yo!

Stayed in February 2024