Getting room on time waited 7:30 before been slowed in room with no explanation. After travelling such a distance it was a big letdown waiting all day.

Staff we’re really helpful and where always there when needed them

Stayed in April 2024

I stayed here 5 years ago. Food was way better in buffet, but now Shanghai la exceeds buffet. Kids and family events together didn’t really happen. Like disco for kids and adults. Entertainment when adults had a few drinks. Very policy driven. We arrived late and we had to pay stay straight away like we were tired hungry kids. Where ere we going to go we were literally on an island. Kids drinks and ice cream were expensive. I had to pay extra for baby milk. Pay for towels. Happy hr was good but so,e bars didn’t include cocktails. The owner or manager smoked at the outdoor pub while doing his business the only smoker maybe he was a manager. We stayed for Christmas 5 years ago and it was way better. But I’m now afraid other hotels same price bracket is better.

Beautiful surroundings, beautiful staff, kind friendly. The staff were exceptional.

Stayed in April 2024

I think that the swimming pool is too small for the size of the resort, the family pool needs to be bigger or build a second family pool it gets so busy and there is no space in the chairs around it. Also the buffet breakfast could do with a review and some more options added and the buffet dinner is not worth the money spent. There is no variety and options linked to the theme. The other restaurants are amazing

Love the location, friendliness of the staff they are all so kind and helpful, great family resort with everything you need, great restaurant l, fun free kids club and beautiful snorkeling!

Stayed in April 2024

Not a lot of options for dinner.. we went to the Papagallo restaurant with high expectations but I can say a that I’ve had better food elsewhere …

Great beach and facilities

Stayed in April 2024

Beach/pool towels weren't available at desk upon request

Breakfast

Stayed in April 2024

The service was often slow with many misunderstood food orders and the food was nothing special for what you pay. The cocktail bar menu at the swim up pool was average and the constant crackling speaker killed the buzz. The WiFi was constantly dropping and slow. These little things could easily be improved to make the place more luxury and enjoyable. Some healthier food options would also be great!

The resort had everything we needed; pools, gym, kids club, beach with snorkeling and was in a lovely tropical setting. A nice place to relax and unwind with many optional activities on offer daily. Comfortable room, with dark blinds and comfy bed. The staff were friendly and accommodating, however, more attention to detail wouldn't go astray!

Stayed in April 2024

Ridiculous pricing for food

Buffet breakfast

Stayed in April 2024

The check in process took exceptionally long. We managed to get the room after 3pm as it wasn't ready.

The friendly environment, cleanliness, pool

Stayed in April 2024

My recent experience was marred by a frustrating mix-up regarding room allocation. Despite booking a double room category in advance, I was checked into an inferior room upon arrival. Upon expressing my concern to the staff, I was met with indifference and was informed that the room I had booked was subject to availability although it was no where mentioned during booking. While I understand that such occurrences can happen, the lack of proactive communication and the inability to provide an adequate solution were disappointing. The staff's dismissive attitude only exacerbated the situation, leaving me feeling undervalued as a guest. After some debate I was eventually moved to a double room that i had initially booked. Food was disappointing as well. Portion size was small for the price. Buffet breakfast did not have a great selection. Resort needs urgent maintenance. As it was rainy during our visit, the property was leaking at various places, making it unsafe for guest.

Generally friendly staff. While there were many activities available, it was rainy on our visit and we couldn't try them.

Stayed in March 2024

Some rooms next to us were being done up and had smell of paint in our room

Lovely location! Love the buffet breakfast, the kids club is free and the beach is beautiful! The staff are the best part

Stayed in March 2024

I wasn't impressed with the buffet food at dinner. Not worth the price. Our room was located closely above the kitchen area and staff were extremely noisy very early in the morning, inconsiderately laughing and conversing and this disturbed us from 5am on a Sunday morning! We couldn't call reception to complain as the power was out and phone lines disconnected due to the heavy downpour overnight.

Staff were always friendly towards us locals. The dining area was flooded due to the heavy downpour overnight so it was great that the hotel arranged buses to take guests to their sister resort, 10 minutes away to have breakfast. This was a good opportunity for the guests to see the Naviti resort and the kids enjoyed the bus rides to and from the Naviti resort. Good beach and pool for the family.

Stayed in March 2024

Food is very very expensive for what you get. There are package deals, but even then you are paying a lot of money for average food.

Very friendly staff and great location.

Stayed in February 2024

Facility look rundown

Stayed in March 2024

The property is a bit old and needs some updates in the rooms. Staff were good but some restaurant staff could have been friendlier

Stayed in February 2024

The pool area was very nice, the swim up bar was fab. The romantic bure out in the sea was stunning, and was great to watching the fish and the fish feeding!

Stayed in February 2024

Under Renovation - no information before! Food in the restaurants were not the best level ! The hotel didn’t pick- us-up by arrival ( forgot )! Driver for dep was not in a good condition ! I had to wake-up him during the drive ! Better Using taxi from the airport ( Abdul )!

Staff were perfect!

Stayed in February 2024

Too isolated, unable to get to supermarkets or stores for supplies and hotel food was very very expensive.

Great view, big pools and very islandish.

Stayed in February 2024

The dinner buffet was overpriced and the food was not great either. I would recommend ordering from the room service menu instead. The property is a bit run down eg pool chairs are stained, there's ants on the walking areas near the pool, etc. But otherwise still a nice time there.

Most of the staff were friendly. The beach was nice. Room service was really fast, surprisingly, which was great! Also! The dinner rolls were so good!!!

Stayed in January 2024

The rooms that were un renovated were not good at all. Food across all the restuarants was ordinary and relatively expensive. The pool area was so disappointing, mouldy and unkept. The adult pool bar was very limited with no pool side dining. The resort states 5 star - I think not!!! Needs a full renovation as it is very weathered and becoming run down.

Breakfast buffet was very good. The staff were amazing however with what they had to work with. Hotel still had that traditional feel

Stayed in January 2024

The ambience is good One reception stuff talk too fast not kind enough Room is close to beach and pool Wifi..only for 2 devices for a room is a bad point Food..Italian restaurant was not good Japanese restaurant was good Morning buffet was very good Inside shop are really good stuff is nice cool air conditioned inside. Overall very good experience!!!

Stayed in January 2024

Fantastic location

Stayed in January 2024

The mould and musty smell in the rooms, made it hard to sleep

The staff were great, but I thought it was more like a 3-4 star resort rather than a 5 star

Stayed in January 2024

Food choices and expensive

Location too far from anything. Breakfast was ok

Stayed in January 2024

A little run down

Beachside

Stayed in January 2024