“The location is remote and the attitude of the front desk staff is very bad. We knew that the air conditioner couldn't be used and didn't tell us beforehand. After we checked in, we found out that the air conditioner couldn't be used, and actually said that it could not be replaced or refunded because it had already been checked in. ! Later, we agreed to refund 15 euros as compensation. After we checked out, we would neither send an email nor reply to the refund!”
