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Reviews of Best Western Plus Au Grand Saint Jean 4 stars

18 Rue Du Faubourg Madeleine, 21200 Beaune, France

#27 of 39 hotels in Beaune

Guests' Choice

Review score

Based on 45 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    9.1

  • Facilities

    7.8

  • Staff

    8.3

  • Value for money

    7.9

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 20 May 2024

    7.0
    Good location to visit Beaune but some unwanted bad whiffs from the garbage storage
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smelly as garbage storage is in between reception and parking . Smell invades the elevator and some rooms

    Good location and practical parking

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Loved the location.
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Larger room than 101. More space for luggage for international travellers. More closet space. Larger bathroom.

    Location was great… we did not have breakfast at the hotel

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Good locaiton.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night

    Road works which we didnt know about caused a problem getting through the diversion.

    Good location.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    Disappointing!
    • Leisure trip
    • Group
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We had a bad experience. On arrival reception advised they could book us a taxi for the following day to a tour in Mersault and it would cost c €30. They then booked a car for us which was very late and we missed the start of our tour and it cost €170 for a 12 minute journey. Very unhappy!! We would appreciate your help in securing compensation. Apparently the car came from Dijon- not our problemA credit note for a future booking would be ok as we were otherwise happy with the hotel. If you are unable to help we will need to take further with local authorities. Thanks in anticipation of your reply. Nick Redwood, Eugene Doyle and Richard Hollis.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    Overall very pleasant.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Noise from road works and deliveries.

    Location, great staff,clean room.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Super central location, clean and comfy beds.
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Fire alarm was set off in the night and there was no Fire Marshall or procedure. If it had been a real fire it would not have been good. There was no one properly in charge and no explanation as to what happened. The hit and cold taps are the wrong way around so the hot is the cold and vice verser.

    Great location. Rooms were simple but nice and beds comfortable. Parking was so close which was great as the hotel parking wasn’t available due to overrunning works. We would stay again.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Nice room, good value, excellent location.👍🏻
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No complaints.

    Nice hotel in an awesome location for an excellent price.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    This was a good stopover location for a first night when arriving by train
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Difficult getting up and down narrow staircases.

    Room was clean, bathroom very modern.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    7.0
    A little disappointed
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We booked a superior room (as had stated there before). Thus tine the room was smaller with a ridiculous toilet and tap in the sink that was almost disconnected. Overall it was not worth the additional monies charged (almost 50% more expensive).

    Convenient and reasonable value although the price increased significantly as we stated on Easter Monday.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    7.0
    Friendly helpful staff
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night

    No comfortable seats in the room. The bathroom was for disabled persons but possibly due to being slightly early for check in.

    Friendly helpful staff. Initially the room was unavailable (we were 30 minutes early) but they found us another room.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    8.0
    Convenient, comfortable and good value for money.
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing really, it does what you expect.

    Convenient to old town centre plus good value for money and comfortable. Excellent staff.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    Excellent price/value, but bring ear plugs
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 3 nights

    Walls seem to be out of cardboard. Breakfast lacks healthy choices, there were not even fresh fruits (apples, pears, bananas).

    Location was excellent, with free parking nearby. Staff was friendly.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Excellent value hotel in great location
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was on the small side - the headboard was much wider than the bed.

    Well located in walking distance from Beaune centre. Has a large carpark. Lots of restaurants close by. Simple but good breakfast. Lovely shower

    Stayed in March 2024

  • Reviewed: 24 March 2024

    7.0
    WiFi & breakfast not good, if I’d known the fruit salad would be just apples I would have booked room only
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    WiFi in room 102 Breakfast was lacking.

    Location

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Beaune
    • Business trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was dirty, full of hair and pubic hair. I needed to sleep on top of the blanket.

    Location is perfect. The street is super cute and very close to the centre

    Stayed in March 2024

  • Reviewed: 20 March 2024

    9.0
    Great location and offrr
    • Business trip
    • Group
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Under construction

    Location, room, amenities

    Stayed in March 2024

  • Reviewed: 10 March 2024

    8.0
    Good value for money at very central location
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast had only one coffee machine

    Good location to the city. Hotel and breakfast good value for money , friendly staff

    Stayed in March 2024

  • Reviewed: 27 February 2024

    9.0
    Good value and conform
    • Business trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    One receptionist was not helpful at all sorry I did not get her name but she was on duty Saturday day

    Location,clean and comfortable

    Stayed in February 2024

  • Reviewed: 17 January 2024

    7.0
    Great stay, slightly expensive.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not everything was finished. Toilet is too high from the ground.

    They were renewing lots of things. Looks nice and clean.

    Stayed in January 2024

  • Reviewed: 10 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Clean and quiet, stayed here several times

    Stayed in January 2024

  • Reviewed: 17 May 2024

    6.0
    Definitely go to another hotel next stay in Beaune
    • Leisure trip
    • Family with young children
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Staff not very professional and not polite ! The smell in entrance of the reception and parking for the rubbish terrible

    Maybe the quiet room

    Stayed in May 2024

  • Reviewed: 6 May 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night

    The hotels is under construction. The entry of the hotels looks messy and dirty. The staff was not very agreeable and a bit lost. We were not informed that the parking was actually open, while we got a message saying that it is closed. Not even a proper excuse from them. It is indicated that the Hotel is 4*, they did not even bother indicating that on the building , it still show 3*. Quite surprised that such hotel remains open. Everything looks not finished. And once again, the staff needq more training, not what we expect from a 4* hotel.

    The location is very good and the room clean.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    10
    An enjoyable and problem free stay. We would definitely stay again
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was nothing we didn’t like.

    It was clean, very well placed in the town and the staff were welcoming

    Stayed in March 2024

  • Reviewed: 12 April 2024

    10
    Excellent option to stay in Beaune
    • Leisure trip
    • Group
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night

    Nothing, everything was good.

    Everything. Location is great, the hotel has very comfy rooms, breakfast was fantastic and the people working in the hotel were very pleasant.

    Stayed in March 2024

Showing 1 – 25

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