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Reviews of Best Western Hotel du Mucem 3 stars

22 rue Mazenod, 13002 Marseille, France

#58 of 108 hotels in Marseille

Guests' Choice

Review score

Based on 108 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.2

  • Location

    8.7

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    7.7

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 29 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Small rooms

    Staff were.great - very helpful and friendly 10/10 Breakfast was good value

    Stayed in October 2023

  • Reviewed: 19 October 2023

    9.0
    Comfortable room
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The area is apparently not safe to travel alone at night but we felt quite safe.

    Comfortable room even though very small. Some of the staff were very welcoming friendly and went out of the way to help me find nearby pharmacy and arrange a taxi when we had a little medical emergency. There was a little supermarket right in front of the hotel and few restaurants right next to it. And you can see the basilica from your balcony. We really enjoyed our stay.

    Stayed in September 2023

  • Reviewed: 17 October 2023

    8.0
    Just as expected
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Humming noise from strange private cupboard in our room. The fact that you could not open the wardrobe while the bathroom door which had the mirror was open. Dated

    It was a small hotel with comfy bed and a bath Staff friendly

    Stayed in October 2023

  • Reviewed: 8 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Tiny room

    Great location for the football bus pick up, it did the job for what we needed

    Stayed in October 2023

  • Reviewed: 6 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Only thing I found annoying was there was no cold water in the room, both the tap in the bathroom sink and bath/ shower only had warm water. I'm sure housekeeping would be aware of this.

    Clean room, although a little small, probably the smallest in 3 week trip. Breakfast ok. Location good, walking distance to harbour. Good wi-fi.

    Stayed in October 2023

  • Reviewed: 6 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room too warm and doona too hot. No top sheet provided.

    Good location close to the old port, Mucem, cathedral but still quiet. Lots of eateries nearby and a supermarket in the same street. Short walk to tram, bus and train

    Stayed in October 2023

  • Reviewed: 18 September 2023

    8.0
    A good hotel at a reasonable price and pretty good location.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    I stayed here one night in July - I arrived in the evening and found the hotel easily - it was about 15 mins walk from the main station in Marseille. Check-in was easy and the guy on reception was very friendly and helpful. I booked a single room and although the room was small, it was very well arranged/furnished and the bed was comfortable, shower and toilet was small but very well furnished. Wifi worked well and the near the hotel are bars and restaurants, etc., so it was easy to find a bite to eat, etc.

    Stayed in July 2023

  • Reviewed: 17 September 2023

    8.0
    Great location with friendly staff
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 3 nights

    Room was a bit small

    Great location near attractions

    Stayed in September 2023

  • Reviewed: 10 September 2023

    9.0
    Comfortable, clean and quiet. Wonderful staff, close to Mucem and Cosquer museum.
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    They should have written a note about how long room service can take. I didn't know, so l waited almost an hour, very hungry and late at night. The coffee isn't good and the breakfast buffet is just average. There's a bakery around the corner and a café across from the bakery, a slightly better option. Not the best location for a quick and tasty breakfast near the hotel.

    Great staff, clean, quiet, comfortable, spacious enough for my needs. I was on the last floor. The roof slants a bit, but only over the bed, so not a problem. Tip: the 5th floor rooms are a bit bigger than the other, 8m2 ones. Air conditioning much appreciated. The manager is very pleasant and professional, eager to please. I definitely recommend this hotel. It's close to the station, costs €11.20 by Uber. Or roughly 20-25 min walk.

    Stayed in August 2023

  • Reviewed: 9 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 4 nights

    lack of air condition on corridor lack of fridge in the room

    breakfast basic, but nice, very good localisation, nice and helpful staff, good connection to metro, and bus cathedra le mayor and charite to see in neiberhood

    Stayed in September 2023

  • Reviewed: 3 September 2023

    9.0
    Lovely short stay in Marseille.
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean spacious room with air con. Good location.

    Stayed in August 2023

  • Reviewed: 1 September 2023

    9.0
    Wonderful staff, good quality price ratio
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast is average. It's not really worth 14,50€. The coffee isn't strong enough and the pancakes are cold and have no taste. For the first time ever, l ordered room service in the evening, at 9:45pm. It wasn't indicated how long it would take and l waited nearly an hour, which was unpleasant. A big improvement is just to put up a sign saying that the wait time can go up to 50 minutes, that way l would have ordered much earlier. Being in Marseilles, it would have been a special plus to have a nicer soap in the bathroom and shower as well as conditioner (there is just a face and body gel) However, the negatives are small things. This is a very good hotel l would recommend.

    Wonderful staff, helpful and friendly, room on 5th floor under eaves big enough for my needs (apparently bigger than the rooms on the other floors), quiet, as requested. A Franprix across the street, within easy walking distance from Panier area and Mucem and Cosquer museum. They have an elevator and air conditioning. This last point was amazing during my first two days when it was so hot. Later, l turned it off as l am not used to having AC. The manager is very professional and eager to please. It's not far from the SNCF train station (€11.20 Uber ride or quick metro connection).

    Stayed in August 2023

  • Reviewed: 15 August 2023

    8.0
    Good central base foe the Old Port and Marseilles.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Nothing.

    Room was small but bed was comfortable and bathroom spacious. Cathedral nearby and then Cosquer Mediterranee and the Mucem and Fort. It was also close to the Old Port and eating places. Liked the choice of coffee etc in the room.

    Stayed in August 2023

  • Reviewed: 27 July 2023

    8.0
    It was great to enjoy the hospitality of the city from this hotel. Close 2 train stn Far from airpt
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location. It was convenient but the street was gross down the block. It was ok once you rounded the corner.

    The bathroom was huge, clean, and useful. The bed was comfy and breakfast delish. The staff were very helpful.

    Stayed in July 2023

  • Reviewed: 23 July 2023

    8.0
    Our stay was great. I would suggest staying here. We could walk to get everything we needed.
    • Leisure trip
    • Couple
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    We have an early train so we'll miss breakfast. I wish they had options for people who need to leave before 8 am.

    The breakfast was awesome. I loved the variety and cleanliness.

    Stayed in July 2023

  • Reviewed: 22 July 2023

    7.0
    Good staff and room but average breakfast and bad parking
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    14 euros was a bit much for this type of breakfast and the breakfast room was crappy and underground. The parking was atrocious

    Very nice staff, very nice bed and bathroom facilities

    Stayed in July 2023

  • Reviewed: 27 June 2023

    8.0
    Very enjoyable stay in a lively city
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was a bit small

    Very central location. Friendly staff.

    Stayed in June 2023

  • Reviewed: 12 June 2023

    7.0
    fair stay at high price
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    whole hotel requires some refurbishment, price

    staff, location

    Stayed in June 2023

  • Reviewed: 6 June 2023

    8.0
    Nice stay at BWH Mucem
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    A bit pricy.

    Nice location near a lot of city landscapes: Mucem, Vieux Port, Catedrale la Major, etc. The staff was verry helpfull and went the extra mile to give a lot of usefull info Near the train station ( two metro stops away ) Nice wellcome cold can of water. In the evening the entrance doir is blocked and you can acess the hotel qith the room keycard

    Stayed in June 2023

  • Reviewed: 6 February 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    breakfast very basic

    clean and straightforward

    Stayed in February 2023

  • Reviewed: 15 November 2022

    8.0
    Ver nice stay.
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The aircon did not work, rooms was hot and public spaces was boiling hot.

    Good location. Friendly staff.

    Stayed in November 2022

  • Reviewed: 7 November 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Road construction on weekdays started about 7-7:30 and restaurant on the corner was playing loud music very late on Monday night.

    Room was nice and staff was friendly and helpful. They all spoke English.

    Stayed in October 2022

  • Reviewed: 25 September 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The walls are pretty thin so you can definitely hear people out in the hall or closing doors.

    The room was very small but perfect fit my needs and very comfortable. The location is ok. Can walk to the old port in about 15 mins.

    Stayed in September 2022

  • Reviewed: 16 September 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything was good

    Stayed in September 2022

Showing 1 – 25

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