Couldn’t control room temperature.

Courtyard, breakfast, bar open late.

Stayed in May 2024

Excellent location - good breakfasts

Stayed in April 2024

The bar was unmanned and therefore unused. It could have been a nice space for a drink rather than just an empty space to walk through.

The staff were always very pleasant and helpful.

Stayed in April 2024

The only criticism I would have is that the room my brother had smelt of the kitchen all the time, It wasn't very nice.

The location, decor and surroundings were wonderful.

Stayed in March 2024

We needed a room to accommodate three older women traveling together. We were given Room 39, which is up three sets of stairs that are not serviced by the elevator. The last eighteen steps are curved and narrow, and there is absolutely NO RAILING. This was difficult and unsafe for me at age seventy-five. Also, the lighting in the room was quite dim, and not all of the lightbulbs and electrical sockets worked. We certainly needed more electrical outlets and stronger Wi-fi.

The location is terrific, right in the middle of all the old town’s attractions. There is a large and comfortable seating area on the reception level where people can gather to chat. Our room in the top floor was quite chilly, but as soon as we mentioned it, they provided an electric heater that solved the problem.

Stayed in April 2024

Staffing of the bar area - as it was unmanned, it was unused. It could be a very convivial place to meet if it felt welcoming, especially in poor weather when nobody wants to go out in the rain!

The staff were exceptionally helpful, both at Reception and in the breakfast room.

Stayed in April 2024

Everything was great

Stay within the fortress walls. Shops, restaurants all right there. Comfortable room, wonderful full breakfast offered for a fee. Staff was friendly. Convenient Parking within the walls and immediate transport to hotel

Stayed in April 2024

Reception staff were lovely but a bit hard to find sometimes. We tried to get a drink in the bar around 9.30/10pm the first two nights of our stay and no one was around to serve us. Rooms were lovely but a little dark - no main light. Main problem was the information given to us last night by the guy on reception. I asked about a taxi to the airport and he told me we could just walk up to the rank and taxis would always be waiting- no need to book. I should have been suspicious as he was going off shift and seemed to want to rush me! Taxi rank was empty and we nearly missed our flight!

Great location, lovely staff especially at breakfast which was lovely and very clean and refilled all the time The hotel is very historic with thick walls but has modern lift facilities etc I would highly recommend this hotel if you want to be in the centre of the old city

Stayed in April 2024

It was quite hot at night and opening the window towards morning was not an option, because lots of bins seems to be collected next the hotel. Also the shower was quite dated and the water run into the bathroom floor, because of a broken insulation.

The location was great. Staf very helpful and nice. The room was small, but understandable given the location. I wish the breakfast would have been more French than international. The section of jams was exceptional.

Stayed in April 2024

The only issue we had was that we had booked a twin room but on arrival it was a double. To be fair this was resolved quite quickly so did not become a problem.

A perfect location in the centre of the cite. The staff were friendly and helpful. A good breakfast is available.

Stayed in April 2024

Paper thin walls! We had very noisy neighbors and the streets can be quite noisy - I imagine that might be a problem in high season.

Location location location. In the heart of La Cite. With parking!!! A small boutique hotel. Very pretty and nicely decorated.

Stayed in April 2024

Rooms would benefit from tea and coffee making facilities. Expensive for what was provided.

Similar to a Parador in Spain and interesting old building in the heart of the medieval town

Stayed in March 2024

No issues

Great location in the walled city

Stayed in March 2024

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Location and style

Stayed in February 2024

Our only problem was finding the car park - the road to it has a 'No Entry' sign, but we discovered that it only applies further down the road, you can drive a short way and the car park entrance is then on the left.

Very nice stay overnight, we were driving to Spain, but the roads were blocked and we managed to get off the Motorway just passed Narbonne, So this was an unplanned visit, the hotel is a great location, we had a very quiet room (so, a good night's sleep) and the breakfast was excellent, As it was Valentine's night we had the most wonderful 5 course meal and wines (a different glass of wine served with each course) at Chez Christine next door - a lovely evening, such good service, it was exceptional. So all in all, we really enjoyed our visit. We would love to come back to explore this amazing castle.

Stayed in February 2024

I was in room 44 (lovely room) in the garden and it was rather dark at night when I returned to the room. I felt a little insecure momentarily and would perhaps have preferred a room in the main building. Plus during the day there was a hotel worker working in the room next door so I did not feel comfortable sitting at my table outside.

Great location, helpful staff. Lovely furnishings. Excellent breakfast. The waitress at breakfast is very friendly.

Stayed in February 2024

only thing was the cost of the hotel parking, at 22 euros per day on top of the room price seems a little excessive, as at the end of the week you end up with a nearly 200 euro bill with the city tax included.

hotel location fabulous,room very comfortable and clean, can not rate the breakfast as we do not eat breakfast. brilliant location for exploring the surrounding countryside. magnificent part of the world.

Stayed in February 2024

Wonderful location in the middle of the citadel. Very quiet at night.

Stayed in February 2024

the location

Stayed in December 2023

Beautiful place, well located, great staff and great breakfast, parking is close to the hotel

Stayed in January 2024

Beautiful place, well located, great staff and great breakfast, parking is close to the hotel

Stayed in January 2024

Really liked the location and the rustic building. We didn't have breakfast but it looked very good. The bar was handy and reasonably priced for a quick round before heading off out to explore. The hotel is literally in the middle of the old town so it's ideal for a short stay. Highly recommend!

Stayed in October 2023

The breakfast could have a few more options, but it was still good.

Very conveninet location at the heart of the medieval city. Very nice staff and specially good amenities.

Stayed in December 2023

Would have liked bar snacks to be available.

Great location, friendly staff, clean and comfortable room.

Stayed in December 2023