9 Place Sainte-Eugénie, 64200 Biarritz, France
#36 of 55 hotels in Biarritz
Guests' ChoiceBased on 124 hotel reviews
8.1Cleanliness
8.4
Comfort
8.3
Location
9.6
Facilities
7.7
Staff
9.2
Value for money
7.5
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 April 2024
Anne
IrelandRoom was very small - very little space around bed. En-suite was functional but again very small. Rainwater shower head didn't work at all.
Location was excellent. Room & en-suite were very small. Overall facilities were good. Room servicing was good & staff were overall very nice.
Stayed in April 2024
Reviewed: 18 February 2024
Paul
United KingdomFurnishings very basic. Tiny shower.
Location excellent.
Stayed in January 2024
Reviewed: 15 October 2023
Terry
CanadaVery bad internet, could be a bit noisy from the rooms facing the square
Great location, nice staff, great view.
Stayed in October 2023
Reviewed: 12 October 2023
Lucy
United KingdomThe shower didn't drain - so we couldn't have one after another without flooding the bedroom! Hard to find someone to check in with on arrival
Great location - if somewhat pricey. Car parking not easy but good to have it identified!
Stayed in September 2023
Reviewed: 25 September 2023
Sylvia
IrelandA bit noisy at nice but to be expected
Location, location, location
Stayed in September 2023
Reviewed: 21 September 2023
Rowland
United KingdomNothing
Location, location, location! Room comfortable, breakfast brilliant. Staff so friendly and helpful. Heh what’s not to like?
Stayed in September 2023
Reviewed: 1 September 2023
Laura
IrelandRooms are on the small side. Our shower room had a damp smell and overall rooms could be a bit cleaner.
Lovely relaxing hotel. Great location and staff are very helpful. Reception gave us a map and pointed out local restaurants and booked dinner for us one evening.
Stayed in September 2023
Reviewed: 31 August 2023
Janet
United KingdomTwin Room, Side room on second floor with a view of the church, market square and the beach,
Stayed in August 2023
Reviewed: 5 August 2023
Richard
United Kingdomnothing to do with the hotel but be aware they close a lot of roads in peak season and also for events like running races and marches, it is full one one way streets and you could easily take upto an hour to get round them.
room was clean and tidy but a little on the small side, the bed was a little hard for my liking. It was very central, very good underground carpark. The staff are great and speak excellent English and will advise on things to do around Biarritz.
Stayed in July 2023
Reviewed: 22 July 2023
Grahame
United KingdomRoom was small not particularly comfortable
Staff were exceptional and way beyond to help
Stayed in July 2023
Reviewed: 3 July 2023
Lindy
AustraliaToilet was faulty, no fan in bathroom
Great location and very helpful staff
Stayed in July 2023
Reviewed: 3 July 2023
Ruth
United Kingdoma curtain pole was broken
lovely staff and great location
Stayed in June 2023
Reviewed: 1 July 2023
Alison
United StatesThe location of hotel de L'ocean was perfect. Very convenient for the beach and town. The staff were extremely helpful and friendly, my whole stay was relaxed and very enjoyable.
Stayed in June 2023
Reviewed: 4 June 2023
Yohan
Franceyou need to provide bigger towels …
very friendly and competent front desk staff, great service at the restaurant, good value for money in the very heart of Biarritz
Stayed in June 2023
Reviewed: 21 May 2023
N
NetherlandsBreakfast was a bit poor
Locaties is perfect
Stayed in May 2023
Reviewed: 18 May 2023
Carol
United KingdomGreat location with a seaview. Staff very friendly and helpful.
Stayed in May 2023
Reviewed: 30 April 2023
Sebastien
FranceSome painting should be refreshed
Staff very nice Breakfast Bedroom Kind with pets and only 10 euros charges
Stayed in April 2023
Reviewed: 19 March 2023
Rob
United Kingdomshower was bit of a squeeze.
location, decoration and the team could not have been more helpful
Stayed in March 2023
Reviewed: 3 December 2022
Alison
United Kingdomsmaller room than éxpected
location was superb
Stayed in October 2022
Reviewed: 27 November 2022
Geoffrey
United KingdomThe lights in the bathroom were far too dim and there was no plug that worked in the basin, hence wasting water when I wet shaved!
The location and the staff
Stayed in November 2022
Reviewed: 28 October 2022
Kateryna
Ukraineroom at the first floor smelled as French fries, bc there was kitchen outside. so you can’t open windows
superb location. great breakfast.
Stayed in October 2022
Reviewed: 24 October 2022
Nigel
United Kingdomonce past reception the hotel needs refreshing
great location, friendly and helpful staff
Stayed in October 2022
Reviewed: 28 September 2022
Ian
United KingdomSuperior room is a little small but we enjoyed sitting on the balcony and the sea view
Great location, stylish classical hotel
Stayed in September 2022
Reviewed: 28 September 2022
Leigh
AustraliaRoom quite small, especially the ensuite, with minimum soundproofing. No parking or bag drop off for check in during busy traffic periods. I was concerned at the effectiveness of the Building Evacuation Plan in case of an emergency. Internet appeared limited/restricted for downloads. Probably value for money but only because area costs are relatively high.
Staff pleasant, friendly and very helpful. Location is central to the main areas of interest in this lovely town. View from our balcony of the coast impressive. Eating options fully catered for. Cost of carpark very reasonable.
Stayed in September 2022
Rethymno Town, Greece
Pak Chong, Thailand
La Manga del Mar Menor, Spain
Richmond, USA
Mezzana, Italy
Stockholm, Sweden
Kyiv, Ukraine
Faenza, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content