Breakfast could be better

Stayed in May 2024

Nothing

Position

Stayed in May 2024

Would not recommend planning to sleep on the sofa beds. No bar fridge.

Good hotel near the train station. Kids loved the pool. Stayed in the family room and was very spacious. Had an issue with the room type when we arrived but it was sorted out in a helpful and professional manner. Very good breakfast with good accommodations for gluten free. Would stay again.

Stayed in April 2024

Little outdated facilities but clean 4 stars hotel

Location, staff

Stayed in May 2024

For a 4 star hotel very avarage breakfast

Nice, comfortable ,spacious room, well equipt

Stayed in May 2024

Late check in - planned for 3pm, didn't get keys until 4.10pm

Staff very helpful with finding us a restaurant for the evening

Stayed in April 2024

On the website it states there is parking. There is, but costs €25 per day. The room had three missing panes of glass between the bedroom and shower. There was mould in the shower and some lights were broken in the bedroom. At checkout we were presented with a non itemised bill. We paid it. We then asked to see the bill itemised to learn that we had been charged for two breakfasts even though our booking didn’t include breakfasts and we had only had one breakfast there. We were told at Reception that we could order Omelette at the breakfast, we couldn’t. The scrambled eggs were not good. Reception advised us that supermarkets were closed on Sunday and we acted accordingly. Later we found out they were open until 12.30pm. When you book on booking.com and select for two people and pay, you discover that it is for one person and have to pay a second person supplement, which we did at check in. So be very careful with booking and bill at checkout.

Very centrally located, with a generous sized car park. Good swimming pool and steam room

Stayed in April 2024

We got an apartment next to the hotel. It appeared that the renovation of the apartment was a rush job.

The location, walking distance to most areas of interest in the town. Good breakfast.

Stayed in April 2024

Jacuzzi was not warm neither was the steam room. The hotel mention safety guidelines which might be different to the ones we are used to in the UK. Lovely spa staff though

Lovely location and wonderful staff. Huge confortable bed in spacious room.

Stayed in April 2024

Stunning hotel close to the city centre

Stayed in February 2024

Heating not adequate. Heater in bathroom was not working. Outside temperature around freezing, cold but not exceptional. Prize for breakfast too high, considering poor quality.

Good central location.

Stayed in January 2024

The Spa jacuzzi was cold.

The hotel from the internet seemed very modern - but was a little tired. The room was of reasonable size. The hotel is centrally located in Tours. The hotel had a Spa which was an added plus.

Stayed in December 2023

It was all fine.

It was very near things which is one of our favourite things, apart from being a long way away. We don’t like being reasonably near as it doesn’t really mean much and makes it difficult to think with any clarity or keep from bickering about money. Just across the road from the hotel is the hotel de ville which I’m told was designed by the famous Spanish architect Jose Flamingo who converted into a town hall and leisure centre for the disabled and people with ADHP. On the corner there is a restaurant which sells spaghetti bolognaise and toast, and along the road is a shopping centre which sells things from coats to pieces of nice cake. Will be staying at this hotel again but for more days and night next time so that we get a chance to visit the station and church.

Stayed in October 2023

Having a kettle to make tea

Breakfast okay but a little expensive for what you have.

Stayed in November 2023

No breakfast provided. For the price, breakfast should be included.

Neat and lux feel.

Stayed in November 2023

The hotel bar is shut on a Sunday, though bars are close by but very busy. Maybe being a 4 star hotel consider fitting bedroom bar fridge’s. Pool steps are dangerous to get in and out off. No pool towels asked a member of staff, said they would bring some but they never arrived.

Location was great, we stayed on a Sunday when the hotel’s restaurant was closed. We didn’t have to walk far as there are many restaurants close by. Good secure parking. Had a comfortable nights sleep.

Stayed in October 2023

Receptionist had no knowledge of the local area or facilities or had no wish to share her knowledge with us. Also at breakfast we were the only couple in the breakfast room and all tables were free and yet the lady on duty felt it necessary to clear away the plates from our table whilst I was STILL EATING the food from one of them

Size of the bed. It was xxxxxxl huge 👍

Stayed in October 2023

Breakfast very average with refusal to cook a boiled egg & bacon replenishment on the buffet taking ages.

Location great. Reception staff great.

Stayed in October 2023

nothing

location.

Stayed in September 2023

The hotel could use a little refresh although the rooms were perfectly comfortable and the spa area very modern.

The hotel was very well located and the bed was very comfy and the room was clean. The hotel is a little dated and the elevator could use a service - there is a bump at the end of each ride that makes you feel as though you might plummet at any minute! The staff were very friendly, the parking was secure and easy to find and I would still recommend this hotel to anyone looking for a comfortable place that is well located and central.

Stayed in October 2023

Our Booking mentioned a room with a city view and a sofa. While I had a large room, it overlooked rooftops and had no sofa. My travelling companion had a much smaller room, also I overlooking rooftops and no sofa. Not as described!

The location is good.

Stayed in September 2023

There was a problem getting supplies for the bathroom as cleaning staff were not around Sunday morning.

Location, lobby, beds, staff were excellent very helpful and spoke English.

Stayed in September 2023

When we first arrived, we were disappointed with our room on the first floor with 'a view' on Booking.com website. The view was of a flat roof with a number of vents and extractors and was quite dark. I asked at reception for an alternative and we were moved to a very nice light room on the 3rd or 4th floor - not sure now. It was no trouble for the staff and they handled the issue very professionally.

Stayed in August 2023

The design of the pool. Everybody seemed to find it awkward and even difficult to get in and out of the pool. The steps were too low in the, water, their handles slippery and the whole arrangement rather unsafe. After using the pool on day one I did not do so for the rest of my stay, which was a shame as one of the reasons I chose the hotel was that it had a pool.

Comfortable, clean and well located.

Stayed in September 2023