I had dinner twice at the restaurant, the food was very good. However, the manager of the restaurant was very arrogant and unprofessional. When I asked him for recommendations during my 2nd visite, he was looking around the entire time, when I reminded him how important to look at people while talking, he said that he was checking on others ( there were 2 tables and 3 staff). As I made the decision for my beverage, instead of bring me the red wine i had asked, he bought me a different bottle with a-glass leftover inside, saying that he wanted to offer me a free glass. I refused this offer as clearly, he didn’t listen what I was looking for in terms of wine characteristics, it seemed that he really wanted to get ride off the bottle. As a restaurant manager, I found him extremely unprofessional, in this case with me. Because when I observed him when waiting other European clients, he was very different. Perhaps, racism has not yet been overcome. Again this is my resonance point of view ( being an Asian)

The location is up on hill, surrounded by nature. There is a beautiful terrace and an outdoor swimming pool, unfortunately both were closed due to cold weather . The room was very spacious and clean, bed was comfortable.

Stayed in April 2024

If the swimming pool could open at 6:00 a.m. instead of 08:00

Overall well acceptable. Staff were very friendly explained everything you need to know. Restaurant are also very good. Chef grow almost everything at the backward of the hotel. Curtainly, no chemical added. During our coffee in the morning at our terrace we saw Chef at the garden and have chance to talk to him.

Stayed in October 2023

Very lovely chalet with a lovely, cosy, rustic feel. Great pool and lovely dinner and breakfast. The reception staff were very friendly and helpful and really made our stay.

Stayed in September 2023

Couldn’t get a coffee at breakfast for over an hour (understaffing I suspect), restaurant didn’t have vegetarian options so we had to go into town looking for dinner.

Location, facilities, friendly staff

Stayed in September 2023

The facilities are quite old and not recently renovated. The hotel would use a good renovation, otherwise it was really nice.

the surroundings is very nice, with the horse farms, all the greenery and small gardens. The hotel really has a lot of charm although it's old and not really recently renovated. The staff was very friendly and nice...

Stayed in September 2023

Cute property with good facilities, and great staff

Stayed in September 2023

Great and relaxation place. Dinner was very good there.

Stayed in July 2023

The room had a nice view and was comfortable. We were just on e night for a concert and we could walk to the event. The restaurant was good. Breakfast buffet excellent.

Stayed in July 2023

Staff was very helpful and responsive.

Stayed in July 2023

slightly long check in

room was lovely. did not get to try restaurant. breakfast was good. a bit of a distance from the main town but ok for us as we had a car

Stayed in May 2023

there wasn't any hot water to run a bath and the staff said they would fix it, but then couldn't we were out of season so the swimming pool was empty

friendly staff clean and lovely chalet

Stayed in April 2023

the pool was closed in the morning. After we have complained and asked for some compensation, we have received a free breakfast for one person.

location, facilities, beautiful building and the garden, tennis, ping pong, well organized

Stayed in May 2023

Love the design of this place. Also want to note nice park and the territory, good cosmetics in the rooms and in SPA.

We’ve booked La Verniaz hotel, but it was some issue with it and we very placed at the Ermitage hotel. Exceptional service! The attitude to the guests as for VIP persons. Was very pleasant.

Stayed in March 2023

The only thing that i didnt like was that the hotel's restaurant was closed and if you were hungry you should go to another hotel.

The room was very big, nice and clean.. Always warm although the weather was really cold. The price was also very good.. Beautiful room at a beautiful place

Stayed in January 2023

Room was poorly furnished with very old furniture. Bar and restaurant lacking any atmosphere at all and did not encourage us to eat or drink there.

Location very peaceful and private

Stayed in September 2022

Hotel is starting to look a bit tired and could do with some updating, but any changes must not detract from the charm of this hotel.

Wonderful location, with very friendly staff who made us feel welcome

Stayed in September 2022

The restaurant staff were very friendly seemed like total novices, which was strange for such an otherwise excellent hotel! Hopefully they will improve quickly.

Lovely comfortable hotel in the hills above Neuchatel with an excellent restaurant and a beautiful pool. I would happily stay again.

Stayed in August 2022

Room carpets need changing The pillows were fine but can be better

i liked the rooms furniture ( antique ) and the size of the and toilet was satisfiying Friendly staff Quiet Would definitely stay here if I came to evian again

Stayed in August 2022

it was not possible to change the height of the shower head many dead and live insects in the room

delicious lunch, friendly receptionist, useful information

Stayed in September 2021

the location

Stayed in September 2021

It was a bit sad that the pool bar was closed despite the sunny weather, but there weren't too many guests and we could always get drinks via the reception.

Staff are very helpful, the room was lovely and spacious with a beautiful view over the lake. The restaurant is expensive but an experience if you like gault-millaut style food.

Stayed in June 2021

Service at dinner was appalling. There was no service available at the pool bar earlier in the day and we were told that there was not really a bar and that we should go to an alternative hotel!

Swimming pool was good.

Stayed in August 2023

Bathroom need renovation and or more up keep. Mattresses are hit or miss in terms of comfort. But overall not the worst. Regardless it was a quiet and restful sleep.

Character and charm which is hard to compare with newer hotels, the aged look of the grounds is like a storybook. A treasured experience to consider when booking in Evian. Quiet location, very relaxing.

Stayed in July 2023

The shower didn’t work properly

The friendly staff. The atmosphere,ambiance was wonderful

Stayed in August 2023