1500 Sand Lake Road, Orlando, FL 32809, United States
#386 of 386 hotels in Orlando
Guests' ChoiceBased on 1567 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
9.1
Facilities
8.7
Staff
8.7
Value for money
8.2
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End of dialog contentReviewed: 29 May 2024
Larry
United StatesStaff and facilities were excellent.
Stayed in May 2024
Reviewed: 27 May 2024
Rabia
NetherlandsNothing else close to the hotel, you cannot really go for a walk in the evening. Cleaning was a bit spotty, sometimes the rooms were not cleaned. Super slippery bathrooms
Attached to the mall, that’s why we booked it. Very easy to walk. Reception staff was very good, managed to check us in early (Thank you Nicki!). Complementary water bottles and coffee/tea. Enough charging options via USB. Overall rooms were fine.
Stayed in May 2024
Reviewed: 26 May 2024
Bonnie
United StatesStaff and facilities were excellent.
Stayed in May 2024
Reviewed: 26 May 2024
Sharron
United StatesThere wasn’t a gift shop! That might sound odd because the hotel is attached to a gigantic mall but I needed diapers for my 2 year old grandson at 7am and the mall didn’t help.
Location. We were taking my grandchildren to the American Girl Store and then to Crayola.
Stayed in May 2024
Reviewed: 24 May 2024
Suzelie
United StatesThe room was too basic
How quite it was
Stayed in May 2024
Reviewed: 20 May 2024
Jennifer
United StatesDid not eat breakfast.
Stayed in April 2024
Reviewed: 16 May 2024
Oliverio
ArubaNothing
Location
Stayed in May 2024
Reviewed: 12 May 2024
C-swimmer
NorwayNothing.
Location! Close enough to Epcot and connected to Florida mall. And several good restaurants in walking distance, for instance Miller's Ale House, which I strongly recommend.
Stayed in May 2024
Reviewed: 12 May 2024
Wyomi
United StatesI didn't like that I was given a queen room with two beds instead of the king room that I booked using Booking.com. Hotel staff blamed it on the fact that I used a travel site and they couldn't change the room.
Loved that it is a true resort and that you don't really need to leave the property. Restaurants, shopping, pool, and everything else is right onsite.
Stayed in May 2024
Reviewed: 12 May 2024
Inskip
United Stateseverything was great .
location was great also breakfast
Stayed in May 2024
Reviewed: 11 May 2024
Piyush
United StatesCleanliness, secure parking, access controlled lift entry, surroundings
Stayed in May 2024
Reviewed: 7 May 2024
Jill
United KingdomConvenient from airport
Stayed in May 2024
Reviewed: 30 April 2024
Bernice
United StatesNo baby changer in the women's bathroom on the first floor.
Stayed in April 2024
Reviewed: 27 April 2024
Michelle
United StatesNothing
Beautiful and a great location for staying by the airport.
Stayed in March 2024
Reviewed: 19 April 2024
Victor
Puerto Ricoeverything was great
because everything was good and the best part is inside the Florida mall .
Stayed in April 2024
Reviewed: 18 April 2024
Rogers
United StatesThe room wasn't very clean when we arrived and the toilet kept running and we were constantly having to fix it.
Location was great! The staff was amazing!
Stayed in April 2024
Reviewed: 16 April 2024
Sherrie
United StatesVala
I did not have the breakfast.
Stayed in March 2024
Reviewed: 16 April 2024
Seretha
United StatesThe rooms are nice
Clean and comfortable with a nice staff
Stayed in April 2024
Reviewed: 10 April 2024
Karima
United StatesN/A
Great location and hospitality
Stayed in March 2024
Reviewed: 10 April 2024
Michael
United KingdomNothing to dislike.
Convenience to Orlando, shopping, and travelling to Cape Canaveral the next day.
Stayed in February 2024
Reviewed: 8 April 2024
Huntsman
United StatesPrice
Did not eat there it was to expensive
Stayed in March 2024
Reviewed: 6 April 2024
Vance
United StatesAn idea I have, and expressed to the front desk staff: Since you are limited with handicap accessible rooms, you COULD have in your inventory of helpful supplies things like: raised toilet devices toilet support devices (available at Rite-Aid, nothing fancy). Try to sit on a toilet and think about where handrails would be really helpful. Removeable steps into the tub and shower chairs to put into the tubs Tell prospective guests: "While we are all out of fully handicapped accessible rooms, we DO HAVE these assistive devices available from housekeeping."
The front desk staff was great. The gentlemen who helped with carrying bags, parking, retrieving our car, getting us a hotel wheelchair -- they treated us like royaly.
Stayed in March 2024
Reviewed: 6 April 2024
Dulce
MexicoI wish they gave us more bottles of water only 2 and needed like 4.
Its clean and they clean often The beds are comfortable Good location with easy transportation and places to eat nearby There is a small convenience store inside and its very helpful
Stayed in April 2024
Reviewed: 1 April 2024
Iesha
United StatesThat we couldn’t stay longer
It was very clean and updated, the location is amazing not far from the theme parks or airport, and staff was great.
Stayed in March 2024
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