The continental breakfast was a little sparse, and greater choice of fruit would have been better.

The room had a great view, was spacious abd the bed very comfortable. The location was excellent in relation to the Bastide and La Cite.

Stayed in May 2024

Beautiful view.

Stayed in May 2024

Nothing it was all very very pleasant but we may have been disappointed with a courtyard view room . We were so lucky to be upgraded

The location was superb and because of our upgrade to a room either old city view the outlook could not have been better a little balcony too We really loved it. The rooftop area was great for just sitting quietly and enjoying the view

Stayed in May 2024

Slightly quirky interior design. Separate toilet from the en-suite with no hand washing facility.

Ideally placed between the city and the castle. Good underground parking. Helpful receptionist & staff. Great views from the bar/restaurant.

Stayed in May 2024

It might have had the tallest bed I have slept in.

Excellent view from my 2nd floor room. Nice staff, easy to get to.

Stayed in May 2024

The location in the town and the parking facilities are excellent. Having stayed in the hotel before we knew what to expect and liked the remodeling that has been done.

Stayed in May 2024

I disliked the lack of information in the room. Instructions on using the coffee machine (I don’t have one at home). Also no reminders about pool times/bar opening times/ checkout times etc. You did not always have a person at the desk to ask- I like a hotel room to give me info. We ate once in the restaurant but it was disappointing in quality-although it was well presented. Only 1 option for a vegetarian- it felt like I was eating at a local cafe ( did not match your website photos). We didn’t know it was a bank holiday when we booked the trip and were surprised your bar and restaurant were closed for 2 days. We had lovely evening meals at other restaurants instead.

Fabulous view - had booked a twin room with balcony and cite view. Location was brilliant for visiting surrounding area. I liked having kettle and coffee machine in room. The pool was a bonus and was very pleased that towels were provided there. Once again a fabulous view! The breakfast was excellent- so much choice and well set out. I’d certainly revisit.

Stayed in May 2024

Expensive breakfast.

A standard hotel with a strange interior design. Convenient close to the old city and the fortress. The garage is a plus.

Stayed in April 2024

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Location

Stayed in May 2024

Location & outlook

Stayed in May 2024

There were no shelves, cupboards or drawers to put anything away. Apart from a few hangers we had to live out of the suitcase for 5 days. The room was very dark (black) and quite sombre. My friend's bedside light didn't work which we reported on the first day. Nothing was done about it the whole stay. There was a horrible smell on the stairs.

The location was excellent - very near the bridge to the Citadel and close to the main City too. Easy to walk to from the Shuttle bus. The bed was very comfortable. The room was extremely quiet. It was good to have tea and coffee making facilities in the room. Having a pool was a bonus. Fantastic views of the Citadel. Breakfast was delicious with huge variety and choice.

Stayed in May 2024

The bed was sooo high, basically you had to climb on the bed (is not necessarily a bad thing, there might be people who like that, it wasn't our case), the main light in the room wasn't working. One thing that could be changed: the light in the separate room, where the toilet was - it was warm light; the room is very small and probably a cold light would be better. And the breakfast, but it is the same situation in all hotels in France, so far: no vegetables 😭. Good pastries, good coffee but no vegetables.

The position of the hotel, with an amazing view over the citadel. The staff was amazing, they helped us anytime we asked them, even booking a taxi for us in the evening for the next day. The size of the room was acceptable, very clean, especially the bathroom. We had dinner one day and the food was amazing ☺️ and the wine also.

Stayed in May 2024

The wine sommelier made a big fuss when I sent back the wine - it was corked - she disagreed. Instead of just leaving it at that she made a pont of telling me it was my taste “mon gout” not corked wine. Very embarrassing

Mix up with date of booking but staff accommodated us.

Stayed in December 2023

Notified that pool was not available after booking

Great location spotlessly clean comfy bed sunny balcony great views

Stayed in February 2024

Great location and view. Delicious breakfast.

Stayed in November 2023

Perfect location

Stayed in January 2024

Nothing. Was the ideal start

Superb hotel, with excellent location and safe secure underground parking. Very friendly and helpful staff

Stayed in October 2023

Amazing location a really comfortable room with a beautiful balcony. We loved that there was a pool (it is a little small but didn't bother us!) Highly recommend and would definitely stay again

Stayed in October 2023

The room was dusty, a little more attention to detail with the cleaning would have been appreciated, dusty vents, dusty lights and corners and sealings, not dirty by any stretch but definitely nobody looking up when cleaning!

Fantastic location, perfectly placed between the old centre and new centre, great views of the for and castle and the river. Super friendly staff, every staff member was great. Hotel was quiet but we are in the winter months and that’s not a bad thing for a couples chilled weekend away. We had a nightmare getting back to the airport and the hotel helped us to get sorted hours after checkout by ringing every taxi in carcassonne! Not sure it’s quite 4 star but a really good 3 star in my opinion and certainly would stay again. Shower was amazing too 👌

Stayed in October 2023

The bed was way too hard

Stayed in October 2023

Overall very good. A mini fridge would have been a nice extra feature.

Brilliant location right by the bridge to the old town. Fabulous view from rooftop bar. Modern, clean comfortable hotel. Nice small indoor pool area. Water dispensers on each floor are a plus too.

Stayed in September 2023

Black painted walls and dubious art work! Breakfast area needs updating and windows need cleaning to take advantage of the incredible view Needs drinking glasses and coffee mugs in room

Balcony with view fantastic Location between Bastide and Cite brilliant Comfy bed Clean Good size bathroom , clean Good to have breakfast if required and breakfast choice good Quiet at night Roof terrace Fresh water available

Stayed in October 2023

Room tea/coffee facilities weren't too great - tea / coffee / milk supplies plus renewal of these were lacking for a hotel of this standard (but we didn't ask about this so this may well have been sorted if we had based on the other things we did ask for and were sorted). My son's view: soaps and hand gels etc. were "old lady" lavender (which is fine if you are a lady over 50 but not if you have a 16 year old son who says "this smells of old lady"). Dark interior decor reminded me of a laser quest but I don't book hotels based on interior design! Rooftop is subject to the elements - if it rains the seats get wet.

Location was tremendous - 10 minutes walk to La Cite right next to Pont Vieux, room view looked over the river and the old city, non-traditional relaxed hotel vibe. Nice continental selection for breakfast but still don't get the cheeses and meats for breakfast. Pool was small - good for a wake-up morning dip but not an exercise pool (a length took three strokes) but pool shower is lovely. Reception staff were great - just be brave enough to ask and they will deliver (super multi lingual). Secure bag hold on last day after check out so we could explore without carting bags around with us. The restaurant was amazing - 8 Tapas around the world sharing starter was the best thing we had to eat all holiday. Rooftop view is great.

Stayed in October 2023

Location and convenience.

Stayed in September 2023