For me it's ok if local payments (whatever hasn't been paid through booking already) have to be settled upon arrival. It's ok if they book a deposit - which btw was returned on the day after departure without any problems. What I didn't like is that they closed the account and food and drinks in the restaurant and bar had to be paid separately each time. Might be worth asking at the reception if they can keep the account open - next time.

I had a nice and quiet Junior Suite on the 2nd floor towards the big parking behind the building. I'd recommend to ask for a room on that side, since there are a few cars on the road even during the night. Nice selection for dinner - and for special wishes you just have to talk to the staff, the chef de cuisine is flexible. :-) Same is true for the breakfast, although there everything is on the various parts of the buffet and you can just help yourself to what you like.

Stayed in April 2024

Breakfast was a bit disappointing, very weird arrangement of the food around the dinning room, expected a bit more. Other than that everything was fine.

Good location, receptionist speaks English (which was very convenient for me). The room was clean, had everything that was included in the order.

Stayed in March 2024

Nice small pool & spa Great restaurant and restaurant staff Rooms ok Friendly hotel

Stayed in February 2024

Free Parking, Calm, Comfortable Bed, Free access to the Spa, 25 min to Strasbourg

Stayed in December 2023

The sofa bed in our room was not great and the menu at the restaurant definitely not adapted to kids. I'm not for children unealthy menus but a cooked fish or a large portion of pasta or rice with vegetables would have been nice. But it was ok for a night.

The staff was nice and friendly.

Stayed in December 2023

The spa was great. So relaxing and clean. It had great staff and nice bar.

Stayed in December 2023

Excellent free spa/pool Large private parking area

Stayed in November 2023

Not in the city center

Staff

Stayed in July 2023

The spa was very modern and comfortable. The restaurant had quality food and good staff.

Stayed in July 2023

Decor

I enjoyed the spar

Stayed in June 2023

the menu in the restaurant did not offer plain food, too much gourmet type.

it was a good location and rooms were comfortable.

Stayed in June 2023

Smaller room than on the picture

Spa area

Stayed in April 2023

corridor is a bit shabby..

easy, nice and friendly.

Stayed in May 2023

stains on the carpet on the floor in the hallway. The restaurant closed on Sundays and public holidays there are no minibars in the rooms

Great breakfast and meal at the restaurant with the formula mode which was super good at a fair price

Stayed in May 2023

can be expensive room and restaurant but it’s good quality which makes it OK

nice pool/spa area decent car parking very good restaurant great staff

Stayed in April 2023

No bathroom amenities. No coffee/tea / kettle in room. No adaptor plugs available. Too soft pillows (only two were given for each bed). Having to ask for a spa bag (consisting of a towel & slippers) and having to pay 10€ for a bathrobe then having to bring it down to the reception after. Massages had to requested 4hrs prior to booking as therapist was not based in-house. Breakfast was simple and not worth the extra price. Lack of hot dishes, no eggs cooked to order. Sausages and scrambled eggs served in a shaving dish which was cold and not replenished.

The staff were friendly and attentive, space was enough for our family’s stay. A few more amenities in the bathroom would have made it more of a 4* experience as it only had a tiny bar of hand soap and a 3-in-1 shampoo, bath and hand gel. The restaurant was cozy and food had a ‘home-cooked’ taste. The spa was a lovely relaxing experience, with a steam room, sauna and a wellness pool (only for people over 16 years old). Great location if you’re in the area for the Christmas market in Haguenau & Strasbourg. Ample free parking around the property.

Stayed in November 2022

Conditions of rooms and hallway are not what I would have expected for this hotel category.

Nice new Spa Even though small and full / hotel was fully booked on a Saturday.

Stayed in October 2022

Living room in the junior suite becomes a bit narrow to walk through when sofa becoming the extra bed . No door between between bedroom and living room with the extra bed.

breakfast with richer choice of food than expected no extra charge for spa area spa-bag with towels and slippers handed out at checkin

Stayed in October 2022

There was only one standard outside plug 220V to charge an electrical car, and this was taken. So no real charging possibility. There was no possibility to make your own coffee or tea in the room.

Nice to have a restaurant on site since there is no restaurant nearby. Large parking on site.

Stayed in September 2022

Room can be bit hot Drinks waiter a bit slow.

Excellent friendly staff especially checkin and out Nice junior suite with good bathroom Nice pool area Excellent restaurant Good parking

Stayed in September 2022

old fashioned rooms

employees are polite

Stayed in August 2022

Noise from other guests

The staff were great

Stayed in August 2022

Love the room. Very clean and smell nice. The staffs are friendly and great breakfast

Stayed in July 2022

Lift was out of order morning we left, inside decor felt a little old but clean.

Lovely on arrival, felt like a little oasis amongst a set of plane houses and business street

Stayed in July 2022