Rue du Port Vieux, 64200 Biarritz, France
#30 of 55 hotels in Biarritz
Guests' ChoiceBased on 195 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
9.5
Facilities
7.9
Staff
9.1
Value for money
7.7
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 November 2023
Michael
Switzerlandthe parking of course is expensive and not close to the hotel
staff was very friendly and helpful, location is perfect, room was clean and the best of all was the patio access if you have a dog and bicycles.
Stayed in November 2023
Reviewed: 13 November 2023
Edmund
United KingdomGreat location and welcoming and helpful staff. Great place to stay
Stayed in November 2023
Reviewed: 9 November 2023
Martin
IrelandExcellent staff . Location was great.
Stayed in October 2023
Reviewed: 5 November 2023
Graham
United KingdomThe breakfast at €17 was expensive for what it was.
Great location and wonderful value for money. Staff were extremely friendly and knowledgeable l.
Stayed in October 2023
Reviewed: 10 October 2023
Sue
United KingdomQuite a small room with noisy air-con! Wine was “off” at the bar.
Friendly staff, amazing location….central to everything we needed.
Stayed in September 2023
Reviewed: 1 October 2023
Janine
AustraliaAir-conditioning was very loud and kept cutting in and out. It’s to be expected because the hotel is in an old building but lots of overhead noise with people walking above us. I would ask for a room on the top floor next time.
Hotel staff were so friendly and helpful. They very kindly organised an early check-in for us. Fantastic location. Close to everything. Plenty of dining options nearby. Beaches were a very easy walk.
Stayed in September 2023
Reviewed: 30 September 2023
John
United KingdomThe toilet in our room had no wi Dow or ventilation
Very Well positioned in the old town. Nice relaxed atmosphere. Close to the beach, local restaurants, bars and shops. Dump the car and walk. Handy underground car park but very difficult to find first time.
Stayed in September 2023
Reviewed: 25 September 2023
David
United Kingdomgreat location by the old town beach, very helpful staff
Stayed in September 2023
Reviewed: 15 September 2023
John
United KingdomSee above
The hotel was very welcoming and staff very friendly. We were a little surprised that breakfast was an additional charge (17 Euros) on top of the room charge which was already overpriced in our opinion. Otherwise a very pleasant stay in a lovely town.
Stayed in September 2023
Reviewed: 5 September 2023
Enid
United KingdomExpensive.
Pretty room.
Stayed in September 2023
Reviewed: 24 August 2023
Nicola
New ZealandTiny room with a very low beam that my tallish husband knocked everytime he got into bed. Parking a total nightmare particularly for foreigners trying to navigate parking buildings
Central Staff were efficient when telling them something wrong with air conditioner
Stayed in August 2023
Reviewed: 19 August 2023
Vincent
United KingdomFantastic location. Can't get more central to the town. The staff were super friendly who offered us advice on buses to airport and to Bayonne which was a bonus and lovely town to visit for the day if you fancy a change from Biarritz.
Stayed in August 2023
Reviewed: 24 July 2023
Anette
AustraliaNothing, rooms small but they tell you that
Fantastic location virtually on La Petite Plage with all the shops and restaurants at the front door but quiet on the rear courtyard. Rooms well equipped, staff very helpful and friendly.
Stayed in July 2023
Reviewed: 20 July 2023
Meghann
United KingdomCar parking (using the hotel's pass to access parking then dropping it off when we left) was complicated! Mainly because of the one-way systems around the hotel. If we go back I'd try to find another solution, or just walk from one further away.
Great hotel, really comfortable and pet friendly. Staff were very helpful. Location was perfect.
Stayed in June 2023
Reviewed: 20 July 2023
Ligia
BrazilThe room is old, the matress was awful, overused and the shower soso
The lication is premium
Stayed in July 2023
Reviewed: 15 July 2023
Peta
New ZealandIt’s location and friendly staff
Stayed in July 2023
Reviewed: 24 June 2023
Ian
MonacoDID NOT SEEM A FOUR STAR HOTEL - NO RESTAURANT SMALLISH BUT COMFORTABLE BEDROOM - OVERLOOKING STREET BREAKFAST QUITE GOOD IN RANGE OF OFFERINGS BUT "HOT" FOOD WAS AT BEST LUKE WARM
WE ENJOYED OUR STAY VERY MUCH WONDERFULFRIENDLY AND HELPFUL STAFF
Stayed in June 2023
Reviewed: 10 June 2023
Alison
United Kingdomgood standard of furnishings
Stayed in June 2023
Reviewed: 8 June 2023
Luke
United KingdomRooms are clean and comfortable but pretty small and the hotel is not well insulated from noise in other rooms and the corridors. Quite pricey for the overall quality. Most staff good but not exactly the most friendly or welcoming
A well-located hotel in the old port area. Most staff were quite friendly.
Stayed in June 2023
Reviewed: 8 June 2023
David
United KingdomHot breakfast not cooked to order.
Staff very welcoming, well informed. Location perfect for beach, bars and restaurants. Main shopping centre 150 yards Hotel located on narrow pedestrian street, plenty of atmosphere. This area closes down at 11pm which makes it quiet in the early hours.
Stayed in May 2023
Reviewed: 18 May 2023
Conor
IrelandFriendly staff. Location was very central.
Stayed in May 2023
Reviewed: 3 May 2023
David
United Kingdomlocation. owner. bar. room. pet friendly
Stayed in May 2023
Reviewed: 27 April 2023
Richard
SwitzerlandExcellent customer service with really good advice on local food restaurant.
Stayed in April 2023
Reviewed: 10 April 2023
Emilia
FranceNothing, rooms a bit small but it did the job! No problem really.
EXCEPTIONAL LOCATION 10/10! Right near the beach, shops and restaurants but quiet for sleep at night. Staff were so easy going and wanted you to genuinely have a nice visit. It’s the little things, nothing was a bother or a big deal. it’s how hotels should be! On leaving they even walked us to the taxi waiting area and waited with us until the cab arrived to be sure we got away with no problems. so sweet! We highly recommend! We were two friends on a long weekend.
Stayed in April 2023
Wolvega, Netherlands
Douglas, UK
Fendels, Austria
Angles-sur-lʼAnglin, France
Nida, Lithuania
Lido di Jesolo, Italy
St Lucia, South Africa
Bangalore, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content