Central Promenade, Douglas, IM2 4RA, United Kingdom
#11 of 20 hotels in Douglas
Guests' ChoiceBased on 1923 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.2
Staff
8.8
Value for money
8.4
Free WiFi
8.6
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End of dialog contentReviewed: 6 May 2024
Nicola
United KingdomThe location of the hotel was great for local transport links, bars, restaurants and shops. The price was very good including breakfast. We thought the bar area was comfortable and reasonably priced with a sea view.
Stayed in May 2024
Reviewed: 30 April 2024
Afroditi
United Arab EmiratesThe staff at reception were rude and cold.
Great location Excellent food Very comfortable bed Warm room
Stayed in April 2024
Reviewed: 29 April 2024
Andrew
United KingdomNo major issues
Cooked breakfast was self-service -which I've not seen since pre-covid, but its a good thing to be able to serve yourself! Kippers had to be ordered separately but were excellent! Room was clean and comfortable; staff were helpful We had a restaurant meal one night which wasn't cheap, but was very nice The hotel was good value for money
Stayed in April 2024
Reviewed: 25 April 2024
John
United KingdomRoom facilities need upgrading to 4 star level
Location and staff
Stayed in April 2024
Reviewed: 21 April 2024
Andrew
United KingdomRoom a bit small ! bath could be a bit wider
BreKfast
Stayed in April 2024
Reviewed: 21 April 2024
Kofi
United KingdomThe heating system was a bit noisy.
The staff were very friendly, accommodating and heloful.
Stayed in April 2024
Reviewed: 13 April 2024
Gillian
United KingdomLift out iof action for entire stay. Only one lift for entire hotel. Allocated a room of third floor (no view) radiator noisy and pipes banging even when switched. Husband had to climb the stairs 6 times on arrival due to one thing and another and reception not answering phone. Although active pensioners found the stairs a challenge. After complaing allocated a room on the first floor (still no views - facing a wall. On speaking to a guest on the day we were due to leave the staff had told them the lift only broke the day before they arrived eventhough that wasn't true.
The hotel was centrally situated. Furnishings in lobby and bar area good. Food pricey but well presented and good. Bedroom not big for family room but they managed to fit a double and single. Clean and serviced regularly
Stayed in April 2024
Reviewed: 12 April 2024
Sarah
United KingdomParking close to the hotel was tricky due to restrictions. We eventually found somewhere about a fifteen minute walk away, which was fine as we only had a small overnight bag, but may be problematic for other guests with more luggage. The only lift in the hotel was out of order, again didn't pose a problem for us but older guests or those with heavy bags may have struggled with the stairs.
Thankfully we were able to find last minute accomodation for the night at The Empress as our ferry to Liverpool was cancelled due to Storm Kathleen.The hotel was easy to find. It was spotlessly clean and tidy. The staff were welcoming and friendly, particularly the breakfast staff. Beds in our family room were very comfy. The piano player in the foyer was a lovely touch. We didn't eat in the hotel restaurant but it looked popular and the food looked great.
Stayed in April 2024
Reviewed: 10 April 2024
David
United KingdomLift didn’t work 3 out of 4 days
Clean, lovely staff and good breakfast
Stayed in April 2024
Reviewed: 9 April 2024
Mary
United KingdomThe breakfast area is in need of refurbishing as the hotel is lovely I just thought the breakfast area let it down . Staff at breakfast especially the Irish lady went above & beyond helping & serving us breakfast
Location was great . Rooms clean & comfortable . Food was nice at the reception area & nice bar with piano
Stayed in April 2024
Reviewed: 5 April 2024
Ann
United KingdomShower in Bathroom could be updated!
The location was great. The staff were very helpful and friendly. Breakfast had a great variety to choose from.
Stayed in April 2024
Reviewed: 2 April 2024
Lynsey
United KingdomHotel a little tired and dated
Good
Stayed in March 2024
Reviewed: 29 March 2024
Malcolm
United KingdomPerfectly located, very clean and friendly helpful staff. Well presented establishment frim foyer to rooms. Great breakfast and plenty of choices, super shower, comfy bed and room. Decent bar and tea time menu, was looking forward to Sunday lunch but sightseeing got in the way. We will definitely return to this hotel when visiting IOM.
Stayed in March 2024
Reviewed: 29 March 2024
Chris
United KingdomNothing really, it served my business trip well and we use this hotel most of the time.
Team are great and welcoming, the selection of food is also great.
Stayed in March 2024
Reviewed: 28 March 2024
Mackenzie
United KingdomNet curtains in room very badly stained and had holes in. The sealant round the bath looked like it had been done by a 3 year old
Breakfast was lovely. Nice area in the restaurant to eat when we had an evening meal.
Stayed in March 2024
Reviewed: 28 March 2024
Val
United KingdomThe fact that there are no disabled rooms?
We liked almost everything,
Stayed in March 2024
Reviewed: 26 March 2024
Tina
IrelandI found the bed very uncomfortable and pillows too flat. This is just personal taste. Couldnt fault this hotel otherwise
Staff were so friendly especially the 2 Irish breakfast ladies. Food was amazing. Very relaxed stay
Stayed in March 2024
Reviewed: 26 March 2024
Mr
United KingdomHelpfull and friendly staff
Stayed in March 2024
Reviewed: 25 March 2024
Philip
United KingdomHotel was clean and comfortable and the staff were very friendly.
Stayed in March 2024
Reviewed: 25 March 2024
Adam
United KingdomThere was a school prom type event on in one of the function rooms the evening we stayed. The music was incredibly loud (to the point that the bathroom was vibrating!) and didn't stop until midnight. We did call down to reception and, to be fair to them, they did offer to move us to a room a few floors up. Problem is by this time we were very much in our pjs etc. With hindsight it seems odd that we were even put in a room one floor above a loud event if the staff knew on arrival that there was an equivalent room available a few floors up. It didn't ruin it but it was disappointing to not be able to sleep till after midnight after a full day of hiking.
Main lobby, restaurant and bar area are lovely. Good assortment for breakfast and helpful staff. Room was fine, if slightly on the cramped side (there were three of us).
Stayed in March 2024
Reviewed: 22 March 2024
Jane
United KingdomA fridge maybe
Lovely breakfast lovely large room
Stayed in March 2024
Reviewed: 21 March 2024
Mark
United KingdomSmall lift, some areas of the hotel looked a bit tired - it was February though
Great view from a large room, polite and friendly staff, good choice of breakfast and great evening meal
Stayed in February 2024
Reviewed: 19 March 2024
Alan
United KingdomRoom was a little tired.
Stayed in March 2024
Reviewed: 18 March 2024
Chris
United KingdomNothing
Friendly helpful staff
Stayed in March 2024
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