Avenue Saint Martin, 11000 Carcassonne, France
#3 of 40 hotels in Carcassonne
Guests' ChoiceBased on 83 hotel reviews
9.2Cleanliness
9.6
Comfort
9.5
Location
9.1
Facilities
9.2
Staff
9.7
Value for money
9.2
Free WiFi
8.8
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End of dialog contentReviewed: 4 April 2024
Sivan
IsraelThe personnel is really kind and helpful. Thank you for a beautiful time!
Stayed in March 2024
Reviewed: 24 October 2023
Graeme
AustraliaThe only negatives were that the property was located some four kms from Carcassonne, requiring a car to get into the town. The small size of the room which made accommodation of our 4 large suitcases a challenge, leaving little room to walk. The necessity to lug our suitcases up a flight of stairs to our room and the absence of a refrigerator, especially when we had milk (for coffee in the morning and a few bottles of white wine). The Breakfast though quite good, was optional. Our unit was described as being a Superior Double Room which was wheelchair accessible . . .in fact our accommodation was a single room with a separate bathroom on the first floor, hardly wheelchair accessible
On arrival, Hotel La Bastide Saint Martin, is impressive, Entering through two large iron gates into a area providing sufficient car parking. The Foyer of the Hotel was also impressive, possessing wonderful ambience and decor. There is an open area for breakfast, which was quite adequate, adjacent to a large heated pool surrounded by chairs and sun lounges. The room had air- conditioning which was a great relief from the single fans experienced in our two previous stays. The owners provided excellent assistance when required, especially since we spoke little French. Both owners were essential in assisting us when we severely damaged a tyre on our rented Peugoet 2008. They spoke (French) to Hertz in Carcassonne and managed to organize the return of our vehicle. . . . . . we will be forever in their debt for their kindness and personal assistance. Rating: 8/10
Stayed in September 2023
Reviewed: 19 September 2023
Cees
NetherlandsThere's hardly anything we didn't like. Maybe a more stable WiFi would be welcome.
We've enjoyed our holiday at Hôtel La Bastide Saint-Martin very much! We had a wonderful room, with a spacious bathroom and more than enough closet space. The owners and the receptionist Myriam are very nice and hospitable. They want to make your stay as pleasant as possible. The swimmingpool, sunbeds and garden are lovely and comfortable.
Stayed in September 2023
Reviewed: 13 September 2023
Catherine
United KingdomThere was nothing that could have been improved. Would quite happily have stayed longer but we were travelling through France. Receptionist even apologised for the poor weather on check out day!
Superb stay at hotel. Would highly recommend. Lovely pool area, reception, friendly helpful staff, gorgeous room. Just 10 minutes away from Carcassonne by car. Couldn't fault anything! Excellent choice at breakfast.
Stayed in September 2023
Reviewed: 10 September 2023
Stella
United KingdomThe description of the facilities on 'booking.com' were a little inaccurate.It might have been an error in translation?The rooms were described as having 'shared wc' when in fact our wc/bathroom was en-suite to our room and we did not share it with anyone.I would advise that this is amended because it does not describe the facilities on offer accurately. We thought that the breakfast on offer , although excellent in terms of choice and quality, was a little expensive.
A very relaxed atmosphere in a quiet location a short drive from tourist areas in Carcassonne.A car is needed to access this hotel. We enjoyed the swimming pool each afternoon. The hotel was exceptionally clean and well-maintained.Our bathroom in particular was very comfortable.
Stayed in September 2023
Reviewed: 4 September 2023
Antony
United KingdomBreakfast not included in the price of the room
Heated pool, nice shower, nice terrace, comfy bed, great staff, great location close to town but seemed to be in the middle of the countryside
Stayed in September 2023
Reviewed: 3 September 2023
Kim
United KingdomNo bar or service after 7:30 pm meant we couldn’t relax with a drink in the evening which would have made the stay perfect .
It was clean and welcoming . The pool was beautiful . The breakfast was lovely and the staff polite and accommodating.
Stayed in September 2023
Reviewed: 1 September 2023
Katie
United KingdomThe location is quite remote for access to Carcassonne if you don’t have a car as the taxi service in this area is limited.
A beautiful property. We especially loved the outdoor area with the pool and loungers.
Stayed in August 2023
Reviewed: 21 August 2023
Marie
United KingdomNothing
The pool was delightful! The breakfast was fresh and tasty! The location was fabulous good links to the road systems to The cite, Narbonne, La Somail, Treves etc. The reception staff were extremely helpful and friendly.
Stayed in August 2023
Reviewed: 16 August 2023
Maureen
United KingdomNothing
Everything ! Our room was large and airy as was the bathroom. Also the cleanliness exemplary. The staff were friendly and very helpful, nothing was too much trouble and if and when we travel that way again they would always be our first choice. 10 out of 10 every time
Stayed in August 2023
Reviewed: 9 August 2023
Jamie
United KingdomNothing at all, exceeded expectations!
Staff, breakfast and facilities were excellent. Very impressed.
Stayed in July 2023
Reviewed: 6 August 2023
Sophie
United KingdomAn amateur approach from the hotel manager on the lack of hot water for my shower sadly left a bit of an aftertaste to our otherwise lovely stay.
Nice hotel, well placed, very clean, great swimming pool and very comfortable bedrooms. Very good breakfast. I recommend it.
Stayed in July 2023
Reviewed: 31 July 2023
Lm
United KingdomFantastic pool area. Excellent breakfast and very comfortable room.
Stayed in July 2023
Reviewed: 29 July 2023
Deniz
SwitzerlandThere are no big trees 🌳 no shade except the parasols .
Helpful staff , clean and comfortable facilities , 6 min drive to Carcassonne, Free Parking inside the gates of the property . Very good breakfast. 😍
Stayed in July 2023
Reviewed: 13 July 2023
Ann
United Stateswe could not stay longer.
beautiful pool & setting, ac in rooms, very clean
Stayed in July 2023
Reviewed: 9 July 2023
Deirdre
IrelandThe hotel is a good distances outside of town, and the fact that they don't serve any food after breakfast.
The staff are so helpful, this hotel is spotlessly clean, as is the swimming pool and surrounding area, heated outdoor pool as well. Excellent over all.
Stayed in July 2023
Reviewed: 8 July 2023
Duncan
United KingdomA welcoming hotel, minutes from Carcassonne with a pool to cool off in. The staff furnished us with a list of restaurants. The one we chose was excellent.
Stayed in July 2023
Reviewed: 2 July 2023
Abigaelle
United KingdomThe wifi was a little temperamental but we did manage to get by with it.
The staff were very friendly, the room was Beautifully clean, pool was well maintained and well looked after.
Stayed in June 2023
Reviewed: 2 July 2023
Thea-may
Francenothing
It was very pretty and the staff were lovely
Stayed in July 2023
Reviewed: 1 July 2023
Guy
BelgiumNothing really.
We arrived at the hotel and received a very warm welcome. The room was beautiful and everything in the facility was super clean. The breakfast was very complete. We have really enjoyed our stay
Stayed in July 2023
Reviewed: 30 June 2023
Isabelle
IrelandNothing.
Pool was lovely.
Stayed in June 2023
Reviewed: 29 June 2023
Mike
United KingdomThere was nothing to dislike about the hotel - it was lovely.
Our room was spacious and very comfortable with a private patio to sit on. We enjoyed the heated swimming pool with the sun loungers situated around it.
Stayed in June 2023
Reviewed: 26 June 2023
Marc
United KingdomQuiet and cosy. Pool area is lovely. Perfect hosts. Air conditioning that works. Lots of parking. Easy access to the airport and the old city.
Stayed in June 2023
Reviewed: 26 June 2023
Karen
United KingdomNothing at all.
We liked everything about the hotel. Isabelle and Alain were so welcoming and the hotel was absolutely first class. Attention to detail was huge and nothing was too much trouble.
Stayed in June 2023
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