Rooms were a bit small, and no hair conditioner. I don't think I've stayed in a hotel that didn't offer hair conditioner. I had forgot my own, so was hoping they had it. That was a small thing...no biggie.

Rooms were very clean, a bit small, but had everything. The breakfast was exceptional and well prepared. Staff was very helpful.

Stayed in March 2024

The airconditioner in our room no. 3 was noisy, to the extent that I thought it was an alarm in a room near us. I complained and staff immediately came to check what,the alarm was, but to no avail. it was quickly resolved only when we stopped using the a/c but I might not have accepted this solution during summer.

Great rooms. Super comfy beds. Wonderful small and well maintained spa. Restaurants must br prebooked for lunch/dinner. Breakfast superb.

Stayed in September 2023

Calm, quiet comfortable, with impeccable service.

Stayed in September 2023

Initially, the reception at check-in felt quite cold. However, I must note that it did improve during my stay, and became more accommodating as time went on. One suggestion I have is to consider adding a sunny terrace for guests to enjoy the sun. Unfortunately, during my visit, the existing terrace was not sunny in the morning or afternoon. Another aspect worth considering is the decor. While I appreciate the regional tradition, I found the heavy emphasis on the hunting theme a bit overwhelming. Lightening up the decor could make the ambiance more inviting. Lastly, after dinner, I attempted to order a drink at the bar. Unfortunately, I waited for approximately 15 minutes, and nobody showed up to assist with the drinks. Although the reception lady was present on a few occasions, there wasn't much she could do to assist in this case.

I had an absolutely wonderful stay at this charming hotel, and I wanted to share my experience. The setting is truly picturesque, with nice views of the vineyards. And nice smell of freshly baked bread in the mornings / afternoons. The room was exceptionally comfortable and impeccably clean, ensuring a restful stay. Now, about the breakfast: it was simply perfect! The charm of the dining area, coupled with the delicious and diverse food options, left me delighted. The service was warm and welcoming, adding to the overall experience. The homemade jams were a delightful touch, and the table decorated with Kugelhopf was a lovely detail that made it all feel perfect. I absolutely loved it! Furthermore, I had the pleasure of enjoying a facial and massage at the spa, both of which were excellent and incredibly relaxing. This hotel is a true embodiment of Alsace tradition and hospitality. Highly recommended.

Stayed in September 2023

Suite on the top floor was great but didn't have a balcony like the smaller rooms on the lower floors.

Really nice hotel, staff were particularly nice and welcoming. Beds very comfy, lovely medieval town.

Stayed in August 2023

Excellent boutique hotel. Very nicely decorated suites. Breakfast is top and the Michelin star restaurant amazing

Stayed in August 2023

Nothing - all good

A wonderful hotel, and a thoroughly relaxing stay as a consequence.

Stayed in August 2023

Pool was too small to be of any use in terms of doing lengths. It was expensive and nothing in the mini bar was free... not even the water!

Wonderful setting in the heart of Kaysersberg. Quiet location. Not too big. Garden rooms were well appointed and with a pretty outlook over the neighbouring vineyards. The food was excellent (breakfast delicious and varied)...especially liked the nice touch of a free pot of homemade conserve and huge traditional brioche and loaf of homemade bread! We ate in the Winstub for dinner one night (essential to book in advance). It is also where breakfast is taken. We had a very reasonably priced 3 course meal which was outstanding. Highly recommend going there.

Stayed in July 2023

We really enjoyed our stay, the room was beautiful and spacious, bathroom great, we had a small terrace which was also very nice. The hotel staff in all areas were very friendly and helpful. The location is excellent right at the start of Kaysersberg old town.

Stayed in August 2023

Wifi quite poor, sometimes did not work I feel the photos were a bit misleading since the views of the beautiful countryside were actually taken from the back of the hotel behind the parking lot. False information about opening times for bakery, was disappointed that I was unable to buy bread at the end of my stay.

Beds super comfortable, very good location in Kaysersberg. Fantastic food at both gourmet restaurant and ‚normal‘ restaurant.

Stayed in July 2023

parking was at arrival a bit of a challenge

very nice and located in the centre of this cute town

Stayed in May 2023

there wasn’t anything I disliked.

very clean, comfortable, and elegant

Stayed in May 2023

Extremely charming hotel in Kaysersberg. Amazing room, breakfast and outstanding dinner in the gastronomic restaurant.

Stayed in May 2023

The duvet was very heavy so we both couldnt sleep but the bed was great !

Breakfast amazing, hotel design sublime, location incredible

Stayed in April 2023

great location with a superb restaurant

Stayed in December 2022

nothing

magical and so friendly - lovely welcome and great room. fabulous dinner and breakfast - total treat.

Stayed in December 2022

as it’s supposed to be a 5 star hotel, the tea offerings should be better (better quality, choice and brand name). I would have appreciated a welcome basket in the room with fruit, snacks or something. the towels were also quite basic as were the shampoos etc. Again for the price, would have expected better quality.

the rooms were very stylish and the bed was comfortable

Stayed in November 2022

Restaurants and food

Stayed in October 2022

wonderful Bedroom with garden terrace

Stayed in October 2022

i had a problem with the room resarvation when we arrived they told me that they canceled my room and return money to my credit card that without talking to my a week before arriving i called the place about the restaurant and they didn't mentioned any thing about the room!!!!!!!!! it was realy ambarassing

every thing was good the breakfast was excellent the evnings at the 2 resturants were very good the michlen restaurant was wonderfull the rooms were clean confortuble

Stayed in October 2022

nothing

everything was very nice

Stayed in August 2022

Nothing comes to mind.

The hotel has two restaurants, the Vinstub serving country fare. La Table d'Olivier Nasti serving gourmet Alsacien food. The food at the Vinstub was tasty, the service a little hurried and the space was a bit tight. At the La Table d'Olivier N the food was perfect , the service impeccable and the wine selection excellent. We had a real nice ceremonial dinner not to be for gotten. The establishment has two well deserved Michelin stars . Unlike food served in similar etsblishmenst in the US, the food was not just well presented, it was recognizable for what it is and did not have the generic haute cuisine taste soon to be forgotten. It was worth a detour from Burgundy.

Stayed in August 2022

FOOD! the hotel has 2 restaurants, overseen by a famous chef. The fancy restaurant had nonfood we wanted to eat for free. The other one,nicly presented, had little we wanted,( we did find 2 acceptable items) and the service was snobbish, snotty and condescending. Nous sommes en France! Breakfast-the only hotel In a 2 MONTH trip where breakfast was not included!- was an absurd 39 euros per person!!!~ We preferred the local boulangerie almost next door, open at 6.30am, with wonderful fresh croissants and coffee for 7 euros total!!!

lovely suite with great views. A great living space. The front desk staff were excellent and friendly. Especially Sarah and Andre.

Stayed in September 2022

Nothing

Beautiful hotel and nice staff! Loved the dinner and breakfast! Also enjoyed the sauna and pool

Stayed in September 2022