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Reviews of Hôtel Raphael Prado

72 Avenue De Mazargues, 13008 Marseille, France

#103 of 108 hotels in Marseille

Guests' Choice

Review score

Based on 23 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.4

  • Location

    8.0

  • Facilities

    5.5

  • Staff

    8.4

  • Value for money

    5.6

  • Free WiFi

    5.5

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Showing 1 – 23

  • Reviewed: 13 November 2023

    7.0
    Much better than I expected given the reviews. That said it's not great.
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights

    Bed not that comfy and tiny

    Very friendly check in guy, clean room

    Stayed in October 2023

  • Reviewed: 18 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Prices were massively inflated by 400% due to Rugby World Cup

    Location next to orange Vélodrome

    Stayed in October 2023

  • Reviewed: 17 October 2023

    7.0
    Convenient place to stay when attending an event at the Orange Velodrome
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    The owner was particularly friendly and helpful, the room was clean and comfortable and we enjoyed our breakfast. We chose the hotel for our one night stay in Marseille because it was close to the stadium, so we were prepared to pay the high price that all hotels seemed to be charging over the Rugby World Cup weekend.

    Stayed in October 2023

  • Reviewed: 22 April 2024

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    Horrible... Sin mas

    Stayed in April 2024

  • Reviewed: 20 October 2023

    1.0
    Definitely the worst hotel I have ever stayed in.
    • Leisure trip
    • People with friends
    • Standard Triple Studio
    • Stayed 3 nights
    • Submitted via mobile

    To call this a hotel was stretching the point. We had taken some comfort when booking based on the website claim that it had been “entirely renovated” the previous year. There was very little evidence of this. The laminate flooring looked new but the shower / toilet was sadly neglected had not been touched for years. All the bedroom furniture gave the impression that it had been sourced from a second hand shop. The ”one-pin” electric plug on the bedside lamp was a novelty, which I didn’t risk trying out. The TV offered Netflix - until we realised this wouldn’t work without Wi-Fi which wasn’t available in the bedroom.! At the same time there was no signal via the aerial cable so the TV was rendered useless.

    Not a lot. In fairness the breakfast at €10 was reasonable value and the reception staff were friendly. We had booked (and paid a huge premium) because of the proximity to the Stade Velodrome in order to watch the Rugby World Cup Quarter Finals.

    Stayed in October 2023

  • Reviewed: 17 October 2023

    3.0
    Very disappointed - a complete rip off
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 3 nights

    I booked this back in November last year and expected that given it was a rugby World Cup venue, the price would be significant. The Booking.com entry says the hotel was entirely renovated in 2022 - whoever did it did a terrible job and how anyone can justify the amount I paid per night given the condition of the room is beyond me. The shower cubicle was breeze blocked into the limited space available and the gaps filled with expandable foam, the finish in the bathroom itself was appalling with discoloured caulking everywhere, the pump driven toilet was plumbed into a gaping hole in the wall, the bedroom window wouldn't open as it snagged on the curtain pole, only one light, an overhead reading light, worked in the whole room, wifi was advertised but only worked in one area of reception 2 floors down. When I complained to the owner I got a Gallic shrug and his solution to the broken lights in the room was a bedside light with an extension cord draped across the bathroom door way - there was no bedside table to put it on! Very very shoddy and a complete rip off given that the price of the room on Booking.com the weekend we were there was less than 60% of what I had to pay up front a year ago. Where's the vetting of these locations by Booking.com?

    Room was clean, bed was comfortable, hotel was close to the location I wanted to visit

    Stayed in October 2023

  • Reviewed: 14 October 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    Smelly uncomfortable overpriced

    Location

    Stayed in October 2023

  • Reviewed: 8 October 2023

    1.0
    Sstaircase dangerous No night staff and doors locked
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms like match boxes and bare Fire safety non existent

    The Managers friendlyness

    Stayed in October 2023

  • Reviewed: 7 October 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Economy Triple Room
    • Stayed 1 night
    • Submitted via mobile

    This is a Euro 90 per night hotel at best. At Euro 450 this was price gouging in the extreme. I’m very disappointed that Booking.com allowed themselves to be a party to this.

    Location to stadium was very good

    Stayed in October 2023

  • Reviewed: 21 September 2023

    2.0
    Just a comfortable bed for the night
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights

    The room was very dated although tidy. There was no functioning lighting in the bedroom including the bedside lights as shown in the pictures. I did not pull the head board from the wall, that is actually how it was NOT attached at all. There was only 1 x plug socket in the room which made charging etc, very difficult. The room certainly did not warrant the over-inflated prices of £701 for 2 nights (that I agreed to on booking), due to the Rugby World Cup. And the booking website pictures were not what we got! I did not make any complaints to the manager/staff as It would have cost me more to move hotels. I accepted that it was just a clean bed for the night.

    The manager called me prior to check in due to late arrival to confirm access arrangements (nice man). The room had aircon which was a blessing in the 30C temperatures that weekend.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    2.0
    The facility feels like a youth hostel - I think it is more suited for young people or a group of young people. I was de
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    Not open if you need to arrive early. I wrongly assumed that although check-in was only later in the afternoon that I could store my baggage if I arrive early. Internet did not work in the room. I needed to go to the reception area to use it. Location bit dark at late night. Felt a bit unsafe, but it could just be my perception. Some people might feel scared walking there at night. Shower very very small and the room had no toilet. Again I assumed it would have one. I needed to use a shared toilet.

    Location good ito proximity to rugby stadium.

    Stayed in September 2023

  • Reviewed: 11 September 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    They have a drains problem. The rooms smell very unpleasant.

    Stayed in September 2023

  • Reviewed: 14 November 2022

    1.0
    horrible
    • Leisure trip
    • People with friends
    • Economy Triple Room
    • Stayed 1 night
    • Submitted via mobile

    broken bed staff very rude

    location

    Stayed in November 2022

  • Reviewed: 25 June 2022

    7.0
    thanks, you saved our day .
    • Leisure trip
    • Couple
    • Comfort Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    wifi too slow

    clean, good value and well located

    Stayed in June 2022

  • Reviewed: 21 April 2022

    8.0
    pleasant
    • Business trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night
    • Submitted via mobile

    the property was clean. Welcoming

    Stayed in April 2022

  • Reviewed: 8 December 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: 8 July 2023

    5.0
    Passable
    • People with friends
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 29 June 2023

    7.0
    Good
    • Business trip
    • Group
    • Economy Triple Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 27 June 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2022

  • Reviewed: 2 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 9 August 2022

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2022

  • Reviewed: 8 July 2022

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Economy Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2022

Showing 1 – 23

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