2250 ROUTE CEZANNE, 13100 Aix-en-Provence, France
#3 of 45 hotels in Aix-en-Provence
Guests' ChoiceBased on 141 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.4
Facilities
9.0
Staff
9.5
Value for money
8.2
Free WiFi
8.9
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End of dialog contentReviewed: 5 July 2021
Thabuis
FranceEverything ! I would just suggest that, in this time of care for the Planet (warming, C02) they just don't make the beds with heavy duvet ! Consequently, it's too hot at night so we turn on the cooling ! ! !If we could just have a sheet or a light duvet or blanket, we could sleep without air conditionning and save electricity all night ! !
Stayed in July 2021
Reviewed: 1 January 2024
Jessica
United StatesFood was horrible and dinner service subpar for a five star resort
Beautiful
Stayed in January 2024
Reviewed: 7 August 2023
Sally
United KingdomIt was lovely weather and my daughter and I were at the pool most days. Unfortunately what ever was added to the pool water - has completely ruined my swimsuits, along with my silver necklace. The position of our room was not great for a long stay. The main restaurant that served lunch and dinner - has the same 3 courses every day. It was quite a la carte with no other options - sandwiches etc on offer for lunch.
The room was comfortable - but not in a great location. Directly over the restaurant, with bright lights each evening. As we were staying for 7 nights we should have been on the other side of the reception area - where it was quiet. A shuttle was available every night to take us into town with a variety of restaurants. Market on Thursday was very good
Stayed in July 2023
Reviewed: 31 July 2023
Sanjit
IndiaThe menu had just three items for the “main course” on it for the entire duration of our stay of six days and there wasn’t anything else to eat. A very poor vegetarian selection and the chef just wouldn’t cook us anything else. We ordered for pasta one evening and “boiled pasta” was served to us. This is not what you expect when you stay at such places. There was a Michelin star restaurant on its premises but after a full day of travel, you need some soul food and not dress up for a meal.
The property is really beautiful but it is the staff that gives it the overall feel. They are just too nice, efficient and go out of their way to make you feel comfortable.
Stayed in July 2023
Reviewed: 19 July 2023
Harriet
Francelimited pool beds as towels weren’t removed from beds when people were finished. everything was an add-on so felt like we had to spend a lot more than we planned to enjoy the place
quaint x2 pools friendly staff
Stayed in July 2023
Reviewed: 2 June 2023
Mary
United StatesNot the nicest 5 star hotel Room was not luxurious or special Was NOT 2 bathrooms No living /sitting room Minimal furnishings
Staff was very nice
Stayed in May 2023
Reviewed: 20 April 2023
Liat
Switzerlandno coffee machine for 5 star hotel. just instant with electric kettle. The outdoor is not maintained lot of rust dry leaves in pool. The food at the restaurant is not good and no options. Sometimes you want to stay in and have something simple like pasta burger pizza ... but there were only complicated not clever and not tasty options.
the place is amazing. The staff is super nice.
Stayed in April 2023
Reviewed: 5 November 2022
Malcolm
United KingdomHaving stayed in many standards of hotels, including 5 star hotels all over the world, this hotel has been our biggest disappointment for reasons already stated. Just can't understand how this hotel was given a 5 star rating, 4 would have been a very generous rating. This is the first time we have checked out early due to poor standards. The internet photos were very selective and not representative of the hotel in general or we wouldn't have booked it in the first place.
The staff in general were very helpful and pleasant. The Vietnamese lady at breakfast was delightful, and so were the 2 male concierges. Unfortunately, the three waiters in the non-Michelin restaurant in the evening were lazy and inattentive. We had to go looking for them to order a dessert, one was sitting on the floor, one was standing against the bar and one was leaning against the wall all chatting between themselves and ignoring the guests.
Stayed in October 2022
Reviewed: 28 September 2022
Candice
United Statesvery expensive for what it was bit remote if you want to go to the city of Aix seems landscaping needs some TLC
friendly staff view of sainte Victoire fabulous Michelin restaurant on site
Stayed in September 2022
Reviewed: 18 September 2022
Svenja
GermanyBreakfast 30€/person quite expensive for a continental selection Food & Drinks at hotel overpriced
Stayed in September 2022
Reviewed: 28 June 2022
Jeri
United StatesI wish I had listened to the many bad reviews for this property. Poor service and poor management. We had an issue on our first night and I had asked the next day to speak with a female manager and that request was dismissed. I then wrote the GM of the property and his email responses were flippant and unprofessional. Our stay here was to be the highlight of our trip and it was beyond disappointing.
The grounds were nicely kept. Great views from the property
Stayed in May 2022
Reviewed: 24 June 2022
Calvin
United KingdomTHE 5 STAR GRADE IS TOO GENEROUS AND IS PROBABLY BECAUSE OF THE MICHELIN RESTAURANT (183 EUROS FOR ONE PERSON.) THE STAFF ARE MAINLY FRIENDLY AND ATTENTIVE, PARTICULARLY BENOIT, BUT OUR ROOMS WERE NOT UP TO SCRATCH AND HAD OBVIOUSLY NOT BEEN CHECKED BEFOREHAND. A FAULTY KETTLE, AN UNWORKING SAFE, SQUEAKY DOORS, CUPBOARDS THAT SCRAPE THE FLOOR AND AN INFESTATION OF ANTS. THE CLEANING STAFF DID REALLY WELL TO TRY AND CLEAR THEM EVERY DAY. SO MAINTENANCE IS AN ISSUE, AND AT 830 EUROS PER DAY WE EXPECTED BETTER
The location and tranquility. The pool was super warm.
Stayed in June 2022
Reviewed: 27 October 2021
Maranda
United StatesWe selected the property because the reviews said it was quiet and relaxing. We couldn’t even sit outside in the beautiful weather and enjoy the pool with the sun, because of the construction noise, rock/gravel machine, weed cutters. It was louder than a London construction site. Really overwhelmingly loud. There’s also a strong fertilizer smell around the pool and outdoor area. Maybe that’s temporary. I really wanted to love this property, But there are so many issues that the price doesn’t make sense. My husband had to ask numerous times for extra lights for our room, and finally they became very helpful which we appreciate, but he did have to ask several times because the room was so dark. When they did finally start helping us, it was great. The gym, mentioned by other people, has four machines, but I wish they had been more responsive to previous reviews regarding only one set of weights. The weights are only 3lb, and much too light for most people interested in fitness. I highly suggest investing a couple of hundred dollars and just getting a complete hand weight set. The staff answering the phone//front desk when you walk in look like children. They’re all very young, not super knowledgeable when we called, and not what you expect to see in a five-star facility. It feels a bit overpriced for the level of service and amenities, and we were willing and happy to pay for a suite thinking it would be relaxing, not realizing that the noise is louder than our city life during the day. We couldn’t even open our windows because of the noise. And there are no plant-based options on any menu unless you want a chef to cook some vegetables on hand for you. I would urge them to consider vegan options to cater to your international guests. They are nice enough to bring you plates and silverware if you can grab something from the organic store in town.
The Wi-Fi seems great. I had a three hour video call and it only dropped one time. The ‘spa’ is very small, and only the sauna and the indoor pool are operational, but the sauna was really hot and you just have to reserve it for two people. Grab the towels from the indoor pool, because the woman at the desk disappears.
Stayed in October 2021
Reviewed: 10 July 2021
Mira
FranceBreakfast was average dinner and lunch menu very limited choice and not enough staff service was extremely slow at dinner
The place was very nice the surroundings too Hikes are a must
Stayed in July 2021
Reviewed: 12 August 2022
Anonymous
United StatesThe views, the location and the relaxed atmosphere. The staff was exceptional. I spoke to the front desk on the morning of our planned arrival and let them know that we would arrive 2 hours prior to check in. When we arrived a member of the staff came out before I turned the car off. He knew my name and immediately took charge of our luggage. When we walked in the front door to register we were offered cold water and were given the same level of high level service.
Stayed in July 2022
Reviewed: 19 June 2022
Anonymous
Switzerlandune pause hors du temps! the swimming pool is so great and peaceful! the garden! the view and the overall accommodation!
Stayed in June 2022
Reviewed: 28 April 2024
Burcu
TurkeyThere are no comments available for this review
Stayed in April 2024
Reviewed: 4 April 2024
Henrietta
SwitzerlandThere are no comments available for this review
Stayed in March 2024
Reviewed: 7 January 2024
Antonio
SwitzerlandThere are no comments available for this review
Stayed in January 2024
Reviewed: 21 September 2023
Smriti
IndiaThere are no comments available for this review
Stayed in September 2023
Reviewed: 19 September 2023
Rapolas
LithuaniaThere are no comments available for this review
Stayed in September 2023
Reviewed: 4 September 2023
Cristi
United StatesThere are no comments available for this review
Stayed in August 2023
Reviewed: 4 September 2023
Shahnaz
United Arab EmiratesThere are no comments available for this review
Stayed in September 2023
Reviewed: 9 August 2023
Katarzyna
United StatesThere are no comments available for this review
Stayed in July 2023
Reviewed: 31 July 2023
Victoria
United KingdomThere are no comments available for this review
Stayed in July 2023
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