1 Place Daviel, 13002 Marseille, France
#16 of 108 hotels in Marseille
Guests' ChoiceBased on 403 hotel reviews
8.3Cleanliness
9.0
Comfort
9.1
Location
9.5
Facilities
8.6
Staff
8.6
Value for money
7.7
Free WiFi
8.5
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End of dialog contentReviewed: 11 May 2024
William
United StatesNothing
Great location and beautiful setting. The staff was great.
Stayed in May 2024
Reviewed: 24 April 2024
Nelio
United KingdomVert poor room service after 23.30. For a 5 star hotel it’s incredible almost nothing to eat and when we order the plates came dirty!
Stayed in April 2024
Reviewed: 1 April 2024
Tojais18
PortugalBreakfast could be better and a few levels below the standard in Intercontinental hotels
The hotel is very impressive, with amazing staff and very confortable rooms, location is very convenient
Stayed in March 2024
Reviewed: 25 March 2024
Ary
MonacoVery pleasant amenities throughout. Staff extremely helpful
Stayed in March 2024
Reviewed: 21 March 2024
Nicolas
JapanGlobal Service was just ok Spa a bit limited
The view! The conciergerie and the help that they provide us with
Stayed in March 2024
Reviewed: 16 February 2024
Marcelo
BrazilRoom too hot.
Location and staff.
Stayed in February 2024
Reviewed: 4 February 2024
Michael
United KingdomThe bar closing at 12 midnight on a rugby weekend
Location and atmosphere
Stayed in February 2024
Reviewed: 28 January 2024
Luka
SerbiaReception was great and concierge desk was outstanding
Stayed in January 2024
Reviewed: 14 January 2024
Pamela
United KingdomBreakfast buffet area cramped and chaotic, often no crockery available. Service in the restaurant was often slow, difficult to find a serveur . Our room was very dark and in need of decoration. Very shabby bathroom , all showing signs of wear and tear!
Excellent Location, public spaces , .
Stayed in January 2024
Reviewed: 5 January 2024
Michael
AustraliaRestaurant was nice but actually preferred some of the small town restaurants and local cuisine.
Fantastic facilities. Staff extremely helpful. Given great restaurant advice for town. Incredible building and location.
Stayed in December 2023
Reviewed: 25 December 2023
Aisling
IrelandThe scrambled egg was only OK and the fruit did not taste fresh at breakfast.
Overall a v comfortable stay. Friendly staff, good atmosphere, superbe views.
Stayed in December 2023
Reviewed: 23 December 2023
Naz
Turkeyıt was a superb stay, the staff was very good. Really enjoyed the stay
Stayed in October 2023
Reviewed: 14 December 2023
Phil
United KingdomNothing that’s worth talking about.
Located well, staff really good from the first moment you walk in. Concierge was a straight 10, desk staff also exemplary.
Stayed in December 2023
Reviewed: 29 November 2023
Viviane
SwitzerlandAverage Pool, lack of body soap in the bathroom, of Kleenex … Very ordinary rooms and bathrooms - for a 5 star hotel. Just wasn’t up to the standard we expected (very expensive extra charge for our dog)
Exceptional Location Beautiful vibe when you get in
Stayed in November 2023
Reviewed: 29 October 2023
Cawb
AustraliaThe slightly quirky placement of the main lift block relative to the floor plan meant that ot toom was a long distance from the lifts. We learned to rale the slightly out-of-the -way service lift instead.
We were given a free room upgrade for the second time we stayed here. The Hotel is very luxurious and well situated overlooking the Old Port of Marseilles. The breakfast room and choices were outstanding. The bar staff and service were excellent... the female mixologist and hostess, sorry I can't recall her name but it began with "L", was a real star.
Stayed in October 2023
Reviewed: 23 October 2023
Jolanta
Francethe swimming pool - very small the decoration in the room - very functional, little charm
Location is great. Staff is very competent. They've allowed a late check out (2PM).
Stayed in October 2023
Reviewed: 17 October 2023
Steffan
United KingdomThe service at the bar, especially by the Managers was terrible. The first morning breakfast was also a complete shambles which they apologised for. Not being able to have a drink in a 5* hotel bar, over a rugby weekend, seems very strange to me but the management not being able or simply not caring to accommodate us was bordering on insulting and it let the overall hotel down as it’s quite simply a spectacular venue. However, individual like Wissal, Samantha, Lucy, Ciara and Anastasia literally lead from the front. Making up for the woeful staff numbers and quite literally springing around to make their customers happy. They deserve a huge amount of credit and respect for quite literally saving their bosses blushes. Well done them and thank you for making a sometimes disappointing experience much better. The managers of the bar need a serious look at because they were nothing short of incompetent.
The property itself is stunning and in a perfect location with fantastic views. The facilities are perfect and the bar and restaurant excellent but they’re all let down by a distinct lack of attention to detail. When you pay over GBP1k per night for a a room you expect the best service and that was severely lacking in this hotel. The GM of F&B has especially completely fallen asleep at the wheel and the Hotel GM has also lost touch with what’s important in a 5* hotel.
Stayed in October 2023
Reviewed: 16 October 2023
Rob
United KingdomPool is quite small.Breakfast area is very compact and restrictive in space.
Excellent comfortable bedrooms and bed.Very good spa.
Stayed in October 2023
Reviewed: 16 October 2023
Elizabeth
United KingdomGreat location just by the old port, beautiful setting, extremely comfortable bed and lovely welcoming staff
Stayed in October 2023
Reviewed: 14 October 2023
Derek
United Kingdomthey sort of forgot me at dinner time, but did give me a discount to apoligise
it was very central and everything was very comfortable
Stayed in September 2023
Reviewed: 8 October 2023
Shane
AustraliaRoom checkin
Location was great.
Stayed in October 2023
Reviewed: 7 October 2023
Annette
United KingdomFor the price I think breakfast should have been included.
Great location. Very friendly staff.
Stayed in October 2023
Reviewed: 6 October 2023
Meghan
SwitzerlandRoom wasn’t as clean as it could be. Dirty marks on the curtains particularly disappointing. Staff (except for concierge) were not helpful and seemed disinterested.
Great location. Beautiful building
Stayed in October 2023
Reviewed: 3 October 2023
Andrej
SlovakiaOnly one thing the Michelin restaurant was closed on Sunday and Monday so we can’t try it
Stayed in September 2023
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