Travelled to Paris to go watch PSG, the hotel is perfect location, 5minute walk to the stadium. Staff were lovely and helpful, hotel was lovely and clean.

Stayed in April 2023

Decor lacked personality and was expensive for what it was.

Had plenty of space and was fine for a one night stay. Staff were polite send helpful.

Stayed in April 2023

The kitchen would be better with some basic salt, sugar, and tea/coffee provisions. In the kitchen, no hand wash, dish wash liquid, or kitchen towels were provided. The kitchen cups and utensils were very basic.

Location and spacious apartment

Stayed in March 2023

The heating (AC) was working poorly, and the 2 extra conventional heaters were very old and the wheels underneath were mostly gone. We worried it could be a fire hazard but used them anyway as we were cold. The window didn't close properly which caused a cold draft (it was very cold outside). We had no hot water the first night as they had forgotten to turn it on and the night personnel didn't know what to do, so we had to wait until the next day to have hot water. Also the 3rd bed had not been prepared and had no bed sheets. The kitchenette was very poorly equipped: only 2 spoons (for 3 people), no salt or other condiments, no complimentary tea or coffee, no detergent for the dish washer or to do the dishes by hand, nothing to clean the surfaces or to do the dishes by hand.

The bed was good. The room was reasonably clean, the bathroom too. It was overall a good room, and quiet too.

Stayed in March 2023

room cleaning was inconsistent. we ran out of toilet paper and tissue and had to go to the front desk twice to get them. there were two broken phones in the room. the hair dryer did not work.

location was good. price was good

Stayed in February 2023

the city tax was charged at the hotel rather than upfront, not only is it ridiculous to have a city tax but it should have been charged when renting the room.

very clean and comfortable!

Stayed in February 2023

N/A

Brilliant location for Parc de Prince, lovely neighbourhood and easy access to the big sights.

Stayed in January 2023

Nice and safe location. near from the Eiffel Tower. I could see the PSG stadium from my hotel room and the Eiffel Tower from the rooftop. all facilities were amazing, clean and tidy.

Stayed in January 2023

The room was dirty, damaged facilities, dingy and ge nerally awful. Nothing at all like the pictures or description, lots of things not working. The worst hotel I have ever stayed in.

Nothing

Stayed in January 2023

This apartment is adjacent to a standard Mercury hotel and it shares a reception staff. Clearly, they put more weight on the hotel operation, there is very little work to make the apartment attractive. Other big hotel chains dedicate longer.staying type accommodation brand, such as Staybridge by IHG and Residence Inn by Marriott. Mercury is not in the same league yet.

Nice location. close to Paris centre.

Stayed in January 2023

disgusting toilet

convenient

Stayed in November 2022

There is nothing i did not like. I Liked and loved everything.

I loved everything,...the food, the rooms, the staff, the ambience.There is absolutely nothing negative to write about.The staff were warm and friendly.Vic at the breakfast is very professional and has so much courtesy.He took his time in explaining our queries, he made us feel happy and welcomed.David at the Bar was quite friendly,had an attention to detail, very proffesional and interesting as well.The smiles from both Sarah and Elyah coupled with outstanding Customer Service was amazing.We enjoyed every bit of our stay and we shall definately come back again.The location of the Hotel is close to the Prime spots of Tourism in Paris and the transport network is super.

Stayed in December 2022

difference between mercure apparthotel and hotel maybe? apparthotel room was not properly cleaned. hair of previous guests in the bathroom, on the toilet and shower. the floor was not properly clean (still some food on the floor) the worst part was really the smell of the room. you didn’t get out the smell of whatever was cooked in there. so we always had to have the windows open because it was really disgusting. maybe it’s also the carpeted floor that is really old. i could have lived with all the minor side steps in regards to the cleaning part but the smell was unfortunately a no go.

the location is quite good, not so far away from the metro. the room itself has comfortable beds

Stayed in November 2022

beautiful aparthotel, which has been newly decorated. On a Main Street but very quiet. Stayed here to see Moulin Rouge, was 1 minute walk and 11 minutes to Sacre Coeur. close to supermarkets and restaurants.

Stayed in October 2022

Nothing

It is at a good location and room was clean and decent. The breakfast was exceptional.

Stayed in October 2022

we booked 3 x 2 bed apartments for 3 families. at reaching the hotel they only gave one apartment and gave 2 separate rooms each to the other 2 families with little kids. after a lot of arguing did they gave another apartment. do not take the booking if you intend to do that and not provide rooms that we have booked. the reception people were very rude, unresponsive and unreasonable all the time. we gave up eventually since it was only 2 nights.

nothing.

Stayed in October 2022

we put the door do not disturb card, but housekeeping came 2 times before check out and always asked when we go out they want clean the room. but please check out is untill 12 oclock. why they always come and knock the door and there was dnd card.

Reception staff was perfect

Stayed in September 2022

There was one switch in the room that didn't work that I think went to a fan in the bathroom. It was not a big deal at all and it perhaps went to something else. I didn't bother asking staff for help because it didn't impact our comfort in the least. We loved staying here and only wish we could have had a few more nights.

Finding this room/apartment was a complete lifesaver. The kitchen and private balcony were unexpected pleasures. The breakfast was amazing and the staff was so friendly and helpful. This was a great place for my daughter and I to stay for a few nights while we took in as much of Paris as we could in a few short days.

Stayed in August 2022

Air conditioning so poor Cleanliness of balcony so bad Bathroom had a step up very dangerous

The bed

Stayed in August 2022

-booked 2 bed apart but was given three single rooms -air conditioning was not working (temp was 36 deg) - no pillows on the bed (very unusual) - room was in a separate building from main reception - phone was not working so couldn’t call reception - no reply to any messages via booking.com - communication with hotel was terrible

breakfast was good.

Stayed in August 2022

The air conditioning was not working. Internet connection (WiFi) was too slow, could not even load chatting applications. This can be improved

Stayed in August 2022

Rooms were not well prepared and was smelly. Kids were not allowed to use the swimming pool.

Rooms were spacious

Stayed in August 2022

The twin beds were really small and not that comfortable. The shower hose had a hole as it was leaking everywhere. The room wasn’t cleaned and we stayed 3 nights so the bin in the kitchen was full and also only given 1 roll of toilet paper. Had to call for one. Beware that parking is a disaster at the hotel, it was full when we checked in and not even able to book for space for the following days. So had to find a space on arrival and costs are ridiculously high (€35 a day!). Will definitely not stay there again unfortunately. The cons outweighs the pros.

The location is ideal as close to a Metro stop (Porte St Cloud) and buses. There’s also plenty of shops, boulangeries, chemists etc and all walking distance. The air-con in the room works really well (glad it did as it was 30 degrees outside!) and self catering apartment (however no complimentary shower gels or dish soap to do the dishes!!!)

Stayed in July 2022

No complaints

Spacious with balcony and quiet.

Stayed in July 2022