My only small issue was Les Explorateurs, the Michelin star restaurant at the hotel. It is highly overpriced for what you get and the experience was lacking compared to other Michelin star restaurants I have been at. At the request of the restaurant, I provided my culinary preferences, and when we sat at the table, I was told they never received it. In addition, we had a table close to the kitchen, and it sounded like they were having a party in there - not what you want in terms of a quiet evening of fine dining.

The Pashmina is absolutely excellent. It is one of the nicest hotels I have stayed in. We had a deluxe XXL room with 2 bedrooms and a central lounge, which worked wonderfully for our family. We also had our own harman, which was a hit after a day's skiing.

Stayed in March 2024

The hotel is beautifully designed, The team is wonderful, efficient, pleasant and thoughtful Very convenient ski in & out and the equipment in the shop was of good quality. Pauline, with whom we corresponded prior to our arrival was very helpful and helped us secure restaurants, She had excellent tips. It was also great to be able to schedule massage at the spa in the last minute. Both masseures were very good!

Stayed in February 2024

Nothing

Upon arrival my car was taken away to be parked. My luggage taken care of and room was upgraded which was a pleasant surprise. Location is superb. Spa area was fantastic. Breakfast was great very friendly attentive staff. On departure day I had an early flight out of Geneva… Asked for my car to be ready very early and there it was all prepared, heated seat on! A superb hotel which I will definitely come back to. Thank you for a fantastic stay.

Stayed in December 2023

Rooms a bit pokey. Parking charges were steep and early check out time is a bit annoying.

The staff - amazing. The spa - superb. The food & wine list - incredible.

Stayed in December 2023

Family atmosphere with top notch facilities. Open through the end of the season

Stayed in May 2023

thanks for your support on the Igloo

Stayed in February 2023

People at ski room and restorant were very friendly and experienced.

Stayed in January 2023

The staff go above and beyond, even when there are some mistakes make or hiccups occur you can see the difference between real 5 stars and not in how the staff are proactive in solving them and to meet and exceed guest expectations. This is the type of place you want to come back to.

Stayed in January 2023

Room in the spa is a bit limited with only a handful of loungers. I missed a sweet small treat at turndown service. I thought the extra charge for some breakfast choices was a bit unnecessary in a hotel if this category.

The service was really fantastic with a lot of very attentive, friendly and dedicated staff. The ski shop was outstanding. I loved the breakfast and appreciate the fresh orange juice at breakfast, (although you would expect it from a 5 star hotel). The room and the entire hotel is very cosy and has a very warm feel to it. The ambience at the bar is the best in Val thorens.

Stayed in February 2023

That I had to leave after a week.

Incredible staff and location.

Stayed in January 2023

beautiful boutique hotel, excellent facilities and great service by staff.

Stayed in January 2023

The steam room could have been turned on a little earlier.

What can I say? There are no words to describe the excellent level of customer service, the staff were absolutely brilliant. When staying 5 star I often find staff a bit stiff and formal. Not here. Here, they were personable and down to earth, whilst still addressing me by name every time I saw them. The bar staff were so friendly and knowledgeable, the reception and concierge staff went over and above as did the ski hire staff and shuttle drivers. The shuttle bus was brilliant, as the hotel ski in, ski out was a bit steep for me. They dropped me off, right to the lift, and picked me up from the same place. You didn't need to book it, you just turned up at reception and off you went.

Stayed in December 2022

Great location on the slope, with an excellent shuttle service if needed. The Hotel is quite new, well maintained and clean. Excellent facilities, good restaurant and the most friendly staff. It also includes a rental shop for ski’s. If I go back to Val Thorens I will definitely be going again to this amazing hotel.

Stayed in December 2022

The spa area was great, but the hamman wasn't working and the outside jacuzzi was closed. The price I paid for 2 guests was a little expensive for the facilities available.

Excellent and convenient hotel. The staff were extremely helpful and accommodating. Great service from everyone. Very comfortable room with a great view of the pistes. Would definitely visit again.

Stayed in December 2022

The staff was extremely friendly, especially at the reception. They arranged a ride back to Geneva for a flight out. Even a simple coffee was always served with a smile. Over-all expectations.

Stayed in April 2022

Hot tub always full…maybe introduce a rota system. Would welcome a bar snack menu for more relaxed eating options, found ski out easy but ski in tricky. Shuttle bus made up for it though!

Breakfast, shuttle bus, friendly staff, ski shop on site with helpful staff, comfortable beds.

Stayed in April 2022

there has been a confusion with the hotel that we were supposed to get a room with a certain view to the mountain and eventually we got a different one.

amazing place to stay very unique style and thinking of all little details. there is a great spa, bar with a nice atmosphere at the evening. they have a ski shop which gives you a great service in case you need. The hotel staff are really nice and caring. That was the reason why we came back to the same hotel second time this season.

Stayed in March 2022

Would have loved some proper English Breakfast tea - but that was my only criticism!

All the meals were first class. The wine list was extensive. Spa facilities very clean and massages excellent. Loved the décor, cosiness, log fire in the bar, outdoor jacuzzi and hot tub where we could watch people trying to ski down the piste having been to La Folie Douce (hilarious). Hotel ski shop very convenient and good equipment, lockers and ski in ski out facilities a dream! Room excellent- clean, spacious, great balcony and view.

Stayed in March 2022

Nothing

Breakfast was lovely. Large selection and great service. You are the top side of Val Thorens, most restaurants are within walking distance or if not, the shuttle provides a free drop off and pick up service.

Stayed in March 2022

They don’t have vegan/vegetarian for dinner.

Stayed in January 2022

NOTHING

The Location The Staff were GREAT and WENT the Extra Yard to please you and make your Stay Exceptional

Stayed in November 2021

Worth every penny. True 5 star hotel with beautiful interior done to a very good quality

Stayed in December 2021

flawless!!!

superb hotel, one of the best vacations we ever had

Stayed in December 2021

I’m sorry but I never write a review but I’m doing it. And it’s going to be a real nasty one ., I’ll never remove it even if they offer me a discount. We stayed over 10 days at their 4 bedroom suite which cost us over euro41,000. For this amount of money, we’re expecting good service, good staff, good process at check in, good concerige service. Prior to check in we had arranged a number of bookings eg ski lessons, airport transfers with concerige via email which was all initiated by us. There was no proactivness from the hotel at all. After check in,there’s no reminder to the guests to summarize our schedule or our bookings.. this is where the chaos starts. Bookings with the ski school was miscommunicated, overlaps of ski lessons as a result we are left being charged cancellation fees. Names of our kids at the ski school were made wrong, age were mixed up for our kids, horrible experience for my kids too as the instructors told them they weren’t booked in. The worst of it all is our bill. Towards the end of our trip, because we had two different families at this stay, we had asked them to separate our bills. The family that left earlier had clear their bill. They then tried to charge us again for what was owe - over 3,800 euro. They tried to charge us an extra night of the hotel which is over 3,000 euro (but our entire booking was already paid via booking.com). There was a random 250 euro dining bill put to our room which was not ours. The bill from the ski school was wrong, charged us extra (obviously!). The last 3 days of our stay, we had received a new invoice with a different amount .. I had them all printed. I’ve never experienced this at any other 5 star hotel. What’s most disappointing and frustrating - with all the back and forth with reception on the bill which clearly there is error on their part, not one apology! Every time I called to try and explain, they just kept interrupting, justifying and would not listen to the guest.

Stayed in April 2023