The hotel seems to be understaffed. Long wait times at reception and in restaurants.

Great location and lots of facilities on site.

Stayed in April 2024

No drinks at dinner, not even water

Location

Stayed in January 2024

The smell of dinner food could be smelled from the restaurant on the first-floor corridors.

Good breakfast

Stayed in February 2024

Check in was at 15:30

Stayed in March 2024

It wasn’t that easy to find. Rooms are noisy and overall building seems to be ‘tired’. While it was quite good in general there are definitely better value for money options.

It was very clean. Towels were white, bed was clean, all from cleaning perspective is exceptional.

Stayed in March 2024

The room is relatively small, outdated, and it looks unfurnished, as it has only the bare minimum items and the space feels underused. The noise insulation is insufficient, and it can get quite rowdy at night. It was quite difficult to close the doors without slamming them, and there are not enough elevators, which led to long waiting times in busy hours.

The facilities are quite nice. The external pool is beautiful (even though its water is cold), but having a tennis court and an internal pool makes a difference. The breakfast is very diverse and some items are delicious - there was an actual queue for the sunnyside-up eggs whenever they were available. The daily evening activities also allow for some interesting entertainment opportunities.

Stayed in February 2024

What I didn't understand was that I was charged €14 for parking when I checked in, even though I hadn't used the parking lot..

Very nice hotel that I recommend. The reception is attentive to our requests. Correct room. What I didn't understand was that I was charged €14 for parking when I checked in, even though I hadn't used the parking lot...

Stayed in February 2024

This was my first time in Madeira and really didn't know what to expect, my only one criticism was concerning the steepness of the roads it was hard work walking about the area which I love to do . This problem can be easily overcome by using the local bus services and ample taxis.

I liked the fact my hotel choice turned out to be a good one. The hotel had everything required to be able to have a very good vacation, once out and about also proved to be excellent with regard to the vast array of amenities close by. The lush colorful vegetation all-around was a welcomed sight as was the proximity to the coastline.

Stayed in March 2024

Too few power outlets in the room, some furniture is oldish

Great location, good breakfasts, nice view from the room (5th floor, sea view)

Stayed in March 2024

No AC, hard access, no free parking, outdated interior, noisy fan and terrible mattress

Nice view and sunlight

Stayed in February 2024

In the room could be a kettle and small cooler

The breakfast and location is very good.

Stayed in February 2024

Having two separate beds instead of a double bed in the room.

Great location and very nice staff :)

Stayed in February 2024

Wasn't given the room I had booked, that said the next day I was moved. Had to pay for key to lock valuables I safe in room. Parking spaces are very tight but that's a Madeira Island thing.

The staff was very friendly

Stayed in February 2024

Not easy to get for elders and disabled people - for away up to the hill. And the worst: adress in booking.com is not correct located! If you want to get in proper place - navigate this: https://maps.app.goo.gl/27PTdjhKmCE9HBtw7

Easy to get by bus 04, 24 or Aerobus - stop "paragem 15". Close to "Lido" (but do not expect sandy beach, it is rather kind of sqare on the clifs) and different shops, car rentals or restaurants.

Stayed in February 2024

Inside pool sauna jacuzzi need tlc look no well manteined room look like dated but passable.

The staff very friendly and they gifts us with a bottle of cava for our birthday.

Stayed in February 2024

The hotel is located at end of a steep hill, in the very touristy hotel area

Great breakfast, nice swimming pools, inside and outside

Stayed in January 2024

Lack of sockets in the room, breakfast could be refilled more often, outdoors pool not heated, facilities outdated, quite far to walk to city center

Sea view, location close to Lido, restaurants and bars, bus stop, decent price compared to other Funchal options, helpful staff

Stayed in December 2023

The facilities are old. The beds(two single ones) were moving, there were not enough sockets in the room, the water was splashing from the showerhead wire, there was not enough water flow in the sink and the sink was clogged. What's worse and made our nights sleepless was the balcony door which was shaking as hell in the windy weather. Oh, and we wanted to have dinner on the balcony but there's no lighting on the balcony so it wasn't possible. Also, one of the towels wasn't clean and changing a big towel costs 1€.

The staff was friendly and helpful. Breakfast was good. Location - close to the city center.

Stayed in January 2024

-The walls aren’t soundproof.At 4am in the night I could hear everything that was going on with my neighbor, though this only happened once thankfully -This isn’t really a negative but the hotel is up a steep hill

Wasn’t necessarily the rooms from the photos but it was a good room regardless! Breakfast seemed alright and the staff were friendly. Has good facilities and well worth it for the price of the hotel. Hotel is pretty central to everything and great for walking around.

Stayed in December 2023

We could not find the spot in spa even though we booked it before.

Clean

Stayed in January 2024

Breakfast is not tasty, coffee is terrible, tea just bad. doors are terribly loud, better to take earplugs with you.

Location, staff, cleaning is normal, area is good

Stayed in December 2023

It was not like on the pictures, and the bathroom was a bit moldy. This could have been easily cleaned.

The pool

Stayed in December 2023

There was only one power socket in the room and was impossible to charge two devices at the same time.

Good location. The staff was polite. The room was clean.

Stayed in December 2023

I didn’t like the room we stayed because you can hear the noice outside, everywhere, the bed is not comfortable. The toilet is old and needs changes, no socket on both bedside plus we had to request fridge as we didn’t have in our room. Rooms needs renovation overall.

I like that is close to restaurants, beach and tourist area and friendly staff.

Stayed in December 2023