The advertising wasn't clear. I thought it was a hotel, and it was definitely more of an airbnb. I would recommend a clearer explanation of the facility so people are better prepared, i.e., pick up your groceries, car needed.

The location was excellent, and the room felt spacious with the high ceilings and big windows. Easy access to the ocean, and the property was extremely nice. Parking on the premises was also a major bonus. We didn't actually swim, but we did take advantage of the incredible boardwalk. The little restaurant huts along the way were a wonderful bonus. You could pick up water or coffee to refresh as you took a long walk.

Stayed in September 2023

Cleanliness was good but I wouldn’t say spotless. It would have been nice to have a vending machine or some such to get some water or a snack.

It was nice surroundings to be in. We really liked the pool area and the jacuzzi- it was shady and well kept so a good place to relax. The room was nice too on the whole and the bed was pretty comfortable. The location was good as it was only 5 minutes walk from the beach. It was also great to have free parking on site. The reception staff were also friendly and helpful.

Stayed in August 2023

Our apartment didn’t have a seperate bedroom, there was just a curtain to seperate the living room from the bedroom.

The location was wonderful, and the grounds are stunning and I loved the private courtyard with spa!

Stayed in August 2023

A cup of tea or coffee and some milk in the fridge would have been a nice welcome to our stay. A little bottle of shower gel would have made our first night rather pleasant as, on our arrival, we had no idea where we could do the shopping.

The villa was clean and comfortable. The bed gave us an excellent night's sleep. It was very well situated for everything we wished to do in Biarritz. Having toilet rolls available on arrival took away an immediate necessity and was greatly appreciated.

Stayed in September 2022

Rien

The room was comfortable for two people. The air conditioning was an excellent addition. The wifi worked very well. The hotel location is perfect for all the amenities in the area.

Stayed in June 2022

The lack of staff, no clean, no amenities for a 4 stars hotel

Location

Stayed in October 2023

Not super clean and finished Disappointing for the price

Type area is really nice

Stayed in August 2023

pool wasn’t heated so as it was early season the sun wasn’t strong enough to warm it up enough yet

great location in a chic beach residential area , beach bar just 8 mins walk 25 min walk along flat beach boardwalk to the main restaurant square. jacuzzi was fabulous . apartment had everything you need . shower excellant

Stayed in May 2023

Lack of information when we checked in. Rarely anyone on the reception desk. The apartment was dark, great fir sleeping, but not reading. No English TV channels.

The location and tranquility. it’s very secure and private.

Stayed in September 2022

Cleanliness of the room

Location (beachfront), helpful and friendly stuff at the reception, reasonable discount for our stay, personal jacuzzi near the room

Stayed in August 2022

The room is dark, everything looked old and dirty. Especially the bathroom.

Great location - 5 min walking distance to the beach. The staff is nice and helpful.

Stayed in July 2022

they ask you to remove the bed sheets, clean up the room and remove garbage??? in a 4 stars hôtel I never seen this,

the property is nice but the property manager and staff are very rude. my wife was orally attacked when she checked-in and I experienced the same thing when I arrived later. no hello, no welcome only agressive tone.

Stayed in July 2022

The aged facilities and the offensive attitude of the manager.

This property while very well situated has aged and its facilities clearly need upgrading. When we arrived, there was no staff member available and we finally managed to make our own way to the apartment.The air conditioning in the room initially assigned to us was not working with 40° outside. After protesting to the singularly unhelpful manager Silvia, a technician arrived. he was most helpful and immediately recognized that a problem existed and transferred us to another studio apartment which had a functioning air conditioning unit. We were very grateful to this technician, Talib, who made up for the remarkably offensive attitude adopted by the manager Silvia.

Stayed in June 2022

Cats food in reception, no cleaning staff, no breakfast possible due to no availability of kitchen staff, requirement for emptying own trash into outside trash bins, unkept gardens, requirement for extensive refurbishment of the property, headroom for bed only 2 ft from the ceiling (claustrophobic), clothes rail behind a free standing light in the living area, poor quality generally and obviously run on a shoestring by the property owner/s.

The host / reception manager was very helpful

Stayed in June 2022

Sea view, a few minutes walk to the beach, well equipped home.

Stayed in May 2022

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in May 2023

There are no comments available for this review

Stayed in July 2022

There are no comments available for this review

Stayed in September 2021

There are no comments available for this review

Stayed in July 2023

There are no comments available for this review

Stayed in June 2022