59 Avenue Trespoey, 64000 Pau, France
#10 of 24 hotels in Pau
Guests' ChoiceBased on 52 hotel reviews
8.1Cleanliness
8.8
Comfort
8.7
Location
8.9
Facilities
8.0
Staff
8.8
Value for money
8.1
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 12 April 2024
Thierry
EgyptBathroom a bit old
Location , style of the property, staff friendly, good food
Stayed in April 2024
Reviewed: 25 March 2024
Alexandre
MozambiqueI had to pay city tax twice. When I booked and again at check out (2 X Euros 17)
Stayed in March 2024
Reviewed: 27 December 2023
Morin
FranceNA
The views from the suites are truly amazing. The breakfast and the lunch at the bistro is a must :)
Stayed in December 2023
Reviewed: 8 November 2023
Wolfram
Puerto RicoMosquitoes and wasps inside room.
Good restaurant with well trained staff.
Stayed in October 2023
Reviewed: 11 October 2023
Keith
FinlandMy room was insufferably hot and the AC was not working properly. As a result I had to battle mosquitoes in the night and slep poorly. Window frames were broken and didn’t close and the WC had broken items, which I reported.
It’s a beautiful building and its walking distance from everything.
Stayed in October 2023
Reviewed: 9 October 2023
Paul
United KingdomPlace looks a bit tired, gardens were unkempt, rooms were a bit old fashioned, a few areas of damp on the walls etc. once a stylish villa no doubt but now needs a little investment to bring it back to its former splendour
Friendly staff, excellent dinner and breakfast, comfortable room, not too far from centre of Pau, spa use included in price
Stayed in October 2023
Reviewed: 26 September 2023
Frances
United StatesBathrooms need updating. There was a great deal of noise coming from upstairs and hallway outside our room.. The doorways leading outside to the patio felt not so secure. Feels like the whole place needs a little freshening and updating.
Lovely grounds Building is magnificent! Breakfast was lovely. Staff were very helpful and pleasant . Room was huge.
Stayed in September 2023
Reviewed: 5 June 2023
Catriona
IrelandI could not complain about my stay. My German shepherd was very welcomed
Great breakfast choices
Stayed in June 2023
Reviewed: 31 May 2023
Lidia
United StatesThey didn’t have a key for the room, every time that we needed to go to our room, one of the employees came with us to open the door. For the same reason, we didn’t have the safety box working. The menu was the same lunch and dinner, and every day of the week. Some of the lightbulbs were not working and the table was damaged. Non of this things should have been in a 5 stars hotel. The communication was pretty hard since they don’t speak other language than french, thanks to a young man that speaks Spanish, we could understand what they were saying.
Nice old property surrender by beautiful and peaceful garden
Stayed in May 2023
Reviewed: 30 April 2023
Michael
United Kingdomit was in the middle of nowhere, very bland outdated rooms, not even tea or coffee facilities in the room, very disappointed!
nothing!
Stayed in April 2023
Reviewed: 2 October 2022
Howard
South AfricaRoom a little small
Position / helpful attitude of staff / majestic gardens / tranquility / room always neat
Stayed in October 2022
Reviewed: 29 August 2022
Rachel
United KingdomOutdoor pool area felt quite run down and needed some TLC.
Lovely building with a small bar. We ate in the restaurant and the food was really good.
Stayed in August 2022
Reviewed: 23 August 2022
Hhh-
IcelandDidn't quite feel like a five star hotel. The restaurant in the hotel is closed on Sundays which is strange as most other restaurants in Pau are also closed on Sundays and the hotel is quite far from everything. Also the lobby and bar weren't always manned - so to get a drink could be a bit tricky.
Nice room, lovely gardens and pool. The house itself is like something from a fairy tale really.
Stayed in August 2022
Reviewed: 26 July 2022
Anne
Irelandgrounds could be better maintained & better outdoor furniture.
well restored old house with loads of character and authenticity. very nice staff. nice breakfast & dinner
Stayed in July 2022
Reviewed: 17 July 2022
Jonathan
NetherlandsThe rooms in the new wing are generic and dated - 90's chic. Unfortunately these are not differentiated in the booking system so somewhat a lottery. Wifi is patchy. I had to change rooms once because the AC didn't work, and again because the wifi didn't work. Fortunately this was obliged.
Beautiful old mansion with spectacular views to the Pyrenees. The rooms facing the mountains in the old house are amazing. The public areas of this hotel are gorgeous, oozing history and charm, particular the wood panelled bar. Lovely big gardens facing the Pyrenees. Nice pool!
Stayed in July 2022
Reviewed: 15 July 2022
Macphee
United Kingdomshame spa was closed
very pretty
Stayed in July 2022
Reviewed: 24 May 2022
Janet
United KingdomOut door pool closed despite 28 degrees. Very slippery Shower floor No hand rails so not suitable for anyone with mobility problems
Location, lovely room with terrace Although restaurant closed receptionist helped with take out order and delivery
Stayed in May 2022
Reviewed: 13 April 2022
Maria
SpainBreakfast
The view was amazing! All the Pyrenees majestic! The breakfast was good and the size of the room was very good. Maybe they need more help at the kitchen.
Stayed in April 2022
Reviewed: 24 September 2021
Pippa
United KingdomThe decor was a bit tired and in need of a repaint. The hot tub didn’t work properly and the steam room was excellent but the tiling was worn. There was a broken window on the floor in the pool area which gave it a feeling of neglect.
The hotel is an historic property and the public rooms have a lovely old world atmosphere. The restaurant looked beautiful and the menu good although we didn’t eat there. We had a charming room on the top floor with good facilities and nice view of the garden. The evening reception staff were very helpful and welcoming. Nice spa area although it is in need of an update, however we enjoyed using the facilities.
Stayed in September 2021
Reviewed: 20 July 2021
Stephane
SwitzerlandEverything was basically very nice but we noticed several things that were not tended to as much as we would have expected such as the garden, around the pool.
The location is in the English quarter characterized by old villas and mansions, yet only 5 minutes drive from the city center. The manor is in a beautiful park with a nice large pool. We stayed in the annexe. Rooms were large, modern and clean. Bed was very comfortable and the very quiet location made for a great night sleep. We did not stay for breakfast and headed for Beanz downtown instead.
Stayed in July 2021
Reviewed: 26 May 2024
Deirdre
United KingdomThe service was very slow - in the evening we had to search for someone to get us a drink and even then it took ages. the breakfast was in a room with servers only appearing sporadically. when we ordered filter coffee the server said there was none but my son and his wife got theirs _perhaps this was a lack of understanding. also it took ages for our eggs to appear and the server asked me again what kind i wanted as she had forgotten. noone seemed to be in charge.
The room was lovely as it had a terrace which opened onto a garden. The bed was comfortable and very clean. It was easy to access on the ground floor.
Stayed in May 2024
Reviewed: 5 May 2024
Brian
United KingdomNothing.
Large superior room, opening out onto the extensive garden. Excellent for dogs. Lovely staff.
Stayed in May 2024
Reviewed: 9 April 2024
Gina
United StatesNA
Beautiful view of the Pyrenees. Beautiful suite and bath. Wonderful breakfast and service! Silvania was most accodating to serve us a beautiful Wine and charcuterie platter with bread on Monday night.. So Sweet to share stories of the Castle and Lady of the house.
Stayed in April 2024
Reviewed: 24 February 2024
Carlton
FranceThe hotel requires updating/renovating. The room was not what one would expect from one of the best hotels in Pau. Dirty WC, old curtains not hung properly.
Great location and beautiful restaurant with original features
Stayed in February 2024
Showing 1 – 25
Râmnicu Vâlcea, Romania
Placerville, USA
Bophut , Thailand
Puerto Chicama, Peru
Laredo, USA
Kazan, Russia
Bath, UK
Guingamp, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content