Bathroom a bit old

Location , style of the property, staff friendly, good food

Stayed in April 2024

I had to pay city tax twice. When I booked and again at check out (2 X Euros 17)

Stayed in March 2024

NA

The views from the suites are truly amazing. The breakfast and the lunch at the bistro is a must :)

Stayed in December 2023

Mosquitoes and wasps inside room.

Good restaurant with well trained staff.

Stayed in October 2023

My room was insufferably hot and the AC was not working properly. As a result I had to battle mosquitoes in the night and slep poorly. Window frames were broken and didn’t close and the WC had broken items, which I reported.

It’s a beautiful building and its walking distance from everything.

Stayed in October 2023

Place looks a bit tired, gardens were unkempt, rooms were a bit old fashioned, a few areas of damp on the walls etc. once a stylish villa no doubt but now needs a little investment to bring it back to its former splendour

Friendly staff, excellent dinner and breakfast, comfortable room, not too far from centre of Pau, spa use included in price

Stayed in October 2023

Bathrooms need updating. There was a great deal of noise coming from upstairs and hallway outside our room.. The doorways leading outside to the patio felt not so secure. Feels like the whole place needs a little freshening and updating.

Lovely grounds Building is magnificent! Breakfast was lovely. Staff were very helpful and pleasant . Room was huge.

Stayed in September 2023

I could not complain about my stay. My German shepherd was very welcomed

Great breakfast choices

Stayed in June 2023

They didn’t have a key for the room, every time that we needed to go to our room, one of the employees came with us to open the door. For the same reason, we didn’t have the safety box working. The menu was the same lunch and dinner, and every day of the week. Some of the lightbulbs were not working and the table was damaged. Non of this things should have been in a 5 stars hotel. The communication was pretty hard since they don’t speak other language than french, thanks to a young man that speaks Spanish, we could understand what they were saying.

Nice old property surrender by beautiful and peaceful garden

Stayed in May 2023

it was in the middle of nowhere, very bland outdated rooms, not even tea or coffee facilities in the room, very disappointed!

nothing!

Stayed in April 2023

Room a little small

Position / helpful attitude of staff / majestic gardens / tranquility / room always neat

Stayed in October 2022

Outdoor pool area felt quite run down and needed some TLC.

Lovely building with a small bar. We ate in the restaurant and the food was really good.

Stayed in August 2022

Didn't quite feel like a five star hotel. The restaurant in the hotel is closed on Sundays which is strange as most other restaurants in Pau are also closed on Sundays and the hotel is quite far from everything. Also the lobby and bar weren't always manned - so to get a drink could be a bit tricky.

Nice room, lovely gardens and pool. The house itself is like something from a fairy tale really.

Stayed in August 2022

grounds could be better maintained & better outdoor furniture.

well restored old house with loads of character and authenticity. very nice staff. nice breakfast & dinner

Stayed in July 2022

The rooms in the new wing are generic and dated - 90's chic. Unfortunately these are not differentiated in the booking system so somewhat a lottery. Wifi is patchy. I had to change rooms once because the AC didn't work, and again because the wifi didn't work. Fortunately this was obliged.

Beautiful old mansion with spectacular views to the Pyrenees. The rooms facing the mountains in the old house are amazing. The public areas of this hotel are gorgeous, oozing history and charm, particular the wood panelled bar. Lovely big gardens facing the Pyrenees. Nice pool!

Stayed in July 2022

shame spa was closed

very pretty

Stayed in July 2022

Out door pool closed despite 28 degrees. Very slippery Shower floor No hand rails so not suitable for anyone with mobility problems

Location, lovely room with terrace Although restaurant closed receptionist helped with take out order and delivery

Stayed in May 2022

Breakfast

The view was amazing! All the Pyrenees majestic! The breakfast was good and the size of the room was very good. Maybe they need more help at the kitchen.

Stayed in April 2022

The decor was a bit tired and in need of a repaint. The hot tub didn’t work properly and the steam room was excellent but the tiling was worn. There was a broken window on the floor in the pool area which gave it a feeling of neglect.

The hotel is an historic property and the public rooms have a lovely old world atmosphere. The restaurant looked beautiful and the menu good although we didn’t eat there. We had a charming room on the top floor with good facilities and nice view of the garden. The evening reception staff were very helpful and welcoming. Nice spa area although it is in need of an update, however we enjoyed using the facilities.

Stayed in September 2021

Everything was basically very nice but we noticed several things that were not tended to as much as we would have expected such as the garden, around the pool.

The location is in the English quarter characterized by old villas and mansions, yet only 5 minutes drive from the city center. The manor is in a beautiful park with a nice large pool. We stayed in the annexe. Rooms were large, modern and clean. Bed was very comfortable and the very quiet location made for a great night sleep. We did not stay for breakfast and headed for Beanz downtown instead.

Stayed in July 2021

Nothing.

Large superior room, opening out onto the extensive garden. Excellent for dogs. Lovely staff.

Stayed in May 2024

NA

Beautiful view of the Pyrenees. Beautiful suite and bath. Wonderful breakfast and service! Silvania was most accodating to serve us a beautiful Wine and charcuterie platter with bread on Monday night.. So Sweet to share stories of the Castle and Lady of the house.

Stayed in April 2024

The hotel requires updating/renovating. The room was not what one would expect from one of the best hotels in Pau. Dirty WC, old curtains not hung properly.

Great location and beautiful restaurant with original features

Stayed in February 2024

Clean the garden and no light in the garden

maybe more bio or natural products

Stayed in August 2023