staff and breakfast

They didn;t clean the room for 3 nights stay.

Stayed in October 2023

Breakfast could have been slightly better

Clean, comfortable, and excellent location

Stayed in October 2023

Our room was on the 4th floor and there isn't a lif😓.

Excellent location, close to tube station, cafes, museums and Albert Hall. Our room was large and comfortable. Really good value for money.

Stayed in October 2023

It was really near the Glouscester Road Underground Station and the National Museum Park. We can move every where form there.

Stayed in October 2023

Stairs but this is unavoidable

Very comfy. Really good value for money. Would definitely stay again.

Stayed in October 2023

missed out n breakfast (checked out before 8am )

location , great room and plenty of space

Stayed in October 2023

All fine

Stayed in October 2023

Third floor without lift ;-) Breakfast could be a bit nicer.

Double room with private bathroom. Great location in South Kensington, public transport, museums and all different kinds of restaurants at your doorstep. Huge room, large bathroom with spacious walk in shower. Smart TV.

Stayed in October 2023

Breakfast area was terrible -

Location was great

Stayed in October 2023

Room 43 should either be advertised as shared bathroom or a keycard lock should be put on the ‘private’ bathroom so that only room 43 guests can access it with their keycard. More than once this bathroom at the end of the corridor was occupied by other guests, so it was not a private bathroom as advertised. Even if it were locked and just for room 43 use, it should be made clear in the room description that it is at the end of a short corridor.

Great location - only about 2 minutes on foot to Natural History Museum and less than 5 to South Kensington shops/cafes. Bed was comfy, room nicely decorated and bathroom very modern. Good price. I chose not to have breakfast but nice that it was included (continental).

Stayed in October 2023

Couldn't get live tv due to signal issues

Room was lovely and spacious and also only a 10 minute walk to the Royal Albert Hall

Stayed in October 2023

Noisy neighbours across the road so need to close windows or be a heavy sleeper.

Large room with a good bathroom and all very clean. Perfect location for Natural History Museum, Royal Albert Hall etc, close to South Kensington tube and lots of great restaurants.

Stayed in October 2023

Location 5 minute stroll from The Natural History Museum. 2 x tube stations within 10 minute walk. South Kensington and Gloucester Road. 15 minute stroll to The Albert Hall and Kensington Gardens. Lovely clean room (we had to climb to 3rd floor so keep this in mind) great bathroom suite with rain shower and TV. Comfy bed. Bonus continental breakfast, I’m vegan and gluten free so was only fruit and coffee for me but my sister had toast and cheese/ham/ jam. They were renovating the breakfast room so we were in a small side room which was warm but this was still all ok! Basic but good for the £100 room fee. Staff friendly. Felt safe and secure.

Stayed in October 2023

I personally can’t stand the moquette and still can’t understand why we still have it in hotel nowadays. It leaves a dirty impression immediately. The toilet was stinking of humidity and bad odors since the very beginning, probably some issues with ventilation. There’s no elevator, but fortunately we were at the first floor.

The property is in a perfect location, near the Underground South Kensington and the museums district. The staff was very nice, altough you have to call sometimes because they’re not always in the reception. We left our luggage once we arrived and had the opportunity the leave it also after check out, and they let us use the public toilet once leaving. Breakfast was okay, with a lot of choices. The bed was good, clean and comfy, but not so big for two people.

Stayed in October 2023

The breakfast kitchen. However, they are in the process of refurbishment and there was a sign up saying the breakfast room in in progress, so it won't be like that for long. If they make the same effort they have in the rooms, it will be great.

Easy to check into. Good reception staff. Nice clean room, recently refurbished. Clean bathroom, also recently refurbished. The location was fantastic 👏 Perfect for natural history museum, science museum etc. Really nice restaurants within 5 mins walk too.

Stayed in September 2023

Curtains did not quite draw together. But, having said that,the photos on Bookings are very realistic

Good value for money especially for location.Lovely 5 star bathroom with two shower heads.Larger than average room

Stayed in September 2023

Room stank of dirty drains, bathroom smell made us feel poorly. Opened all.windows and kept bathroom fan on full time. No bin in room Just one pillow each. When they serviced the room they didn't wash tea cups or replenish. They took away towels and didn't replace Breakfast felt unwelcoming, no greeting or anything from staff. Food choice poor and room tiny. We went out second morning to eat I would not stay here again

The location and thats all.

Stayed in October 2023

Cleanliness can be improved as well as breakfast.

Super nice neighbourhood, really quiet and easy to reach. Close to the metro and the bus stop.

Stayed in September 2023

Our room with private bathroom was located on the 4th floor with no elevator, not recommended if you have heavy luggages. Luggages storage is in the main reception room, which is often very busy

Two steps away from the Natural History Museum and from the South Kensington tube, walking distance from Hyde Park. The position is great!!!

Stayed in September 2023

Certain parts of the room were not cleaned before arrival or on a day to day while we were there. Paid extra for own bathroom but the drains smelt really bad.

Location was great which is why I booked it.

Stayed in September 2023

There was a bit of a mixup with the breakfast and the ham was still frozen. I was in a rush and it was only a mistake, so I just grabbed a quick snack. Couple of higher ledges in the room had a bit of dust on them. I am a very light sleeper and was woken a couple of times by other guests. However, this is what you get with older places

Staff were super friendly on the evening. Facilities were good for the price. Single room was spacious and although the bathroom wasn't connected, it was very clean and modern. Looked at the mattress and it was clean and new.

Stayed in September 2023

No lift. It was a hike going to the 4th floor

Breakfast was good.

Stayed in September 2023

Not really comfortable, I wouldn't stay here for a longer trip

Location was awesome, tube station that leads you directly to the city center was very near and you can walk to the marvelous Hyde Park on feet through beautiful streets of Kensington.. Staff was very friendly and it didn't smell.

Stayed in September 2023

Absolutely brilliant location

Stayed in September 2023

The dining room was a little cramped but there was a notice on the wall that you were in the process of sorting it

Location was perfect. We were there for one night and it ticked all the boxes for what we needed.

Stayed in September 2023